Sanya Haitang District Hotels

Grace did a great job as butler for our stay at Atlantis Sanya Hotel. We are very happy with her service. Hotel amenities were fantastic, and customer service went above and beyond when we had issues with the air conditioning in our room. We will certainly stay again!

I wanted to extend my heartfelt gratitude to the whole crew for the exceptional customer service they provided during my recent stay at the hotel. But I would like to give a SPECIAL MENTION TO MIKI her attentiveness, professionalism, and warm demeanor truly made my experience memorable and enjoyable. Miki's dedication to ensuring my comfort and satisfaction did not go unnoticed, and I am truly grateful for her efforts. I want to say thanks to MIKI for going above and beyond to make my stay a wonderful one. I look forward to returning to the hotel and experiencing her exceptional service once again.

I wouldn’t stay here again. It’s not worth it. In my 5+ years of living in China and using Trip.com, this is the first time I’ve ever written a poor review. I should start by saying that the staff are incredibly courteous, just mostly incompetent. Out of the staff, there was only Vito, who was kind and prompt with check-in and follow up. Everyone else who works there of course has a very difficult job, and while they had a few mistakes here and there, I understand that 端午节 can be a very busy time of year. In those cases, the manager Brian was very kind to try and help resolve them. However, overall the hotel has policies in place that are just unacceptable. Firstly, after checking in I was told that there would be a music festival happening right next to the hotel. So for 2 days, I had to listen to nonstop EDM through the afternoon and night. It was so bad that my room would literally vibrate with the music until midnight. If I had been warned of this ahead of time, I would have chosen another place. But instead they chose the sneaky route and did not say anything until I had already paid the deposit and was in the room. So shady. Secondly, Trip.com lists this place as having an “exclusive beach area” but there was nothing of the sort. There IS a path to the beach, but on the way there you will come across a sign that says it is in no way linked to Shangri-La. There are a small amount of beach chairs out there, but again, they say this isn’t their property so I was worried the whole time that I was intruding. In addition, it’s still quite a bit of a walk, so remember to bring all your own things (water, towel, snacks, etc) because getting back to the property will take some time. Also, the area does not permit swimming. That is of course something they cannot control, but if you are hoping to swim in the ocean, this will disappoint you. Thirdly, breakfast was a mess. I am fully aware that things are different over a holiday, but they couldn’t fit everyone in the restaurant so they had to set up an additional “breakfast area” that had about half the choices—and then shove you away in this little crowded ballroom. I learned the second day that there was a patio option with no wait, and I actually had wanted to sit outside anyway, but no one told me this was available. Even then, I had to ask for my own cutlery (they gave me a children’s set), they did not wipe down the tables, and no one paid any attention to me until I finally showed some frustration. Fourth, the place is very much geared towards families. This place has the most “children-friendly” resources out of every Sanya hotel I’ve stayed in, and if you are a parent this is of course great. However, if you are looking for a quiet retreat, I recommend you look somewhere far far away. For my entire stay, I had to deal with screaming kids and their louder-screaming parents (two families got in a screaming match at the pool, and no one did anything except stare). It is definitely something to be aware of when planning your stay. Honestly, I wanted to spend as little time at the property as possible. It was just too frustrating, too loud, too disorganized, and a waste of my money. This place is taking advantage of the name “Shangri-La” to overcharge you.

At Westin Hotel in Haitang Bay, Hotel housekeeper Damon added Wechat to help arrange rooms, went to the hotel to help check in, introduced hotel information, booked airport buses, and served very enthusiastically. The hotel's river pool is worth signing in, can canoeing, adults and children can play, very fun. Next to the hotel is the duty-free city, where shopping is convenient, walking can be reached, very convenient, but also by ferry to the side door of the hotel, the overall stay is satisfactory. 海棠湾的威斯汀酒店，酒店管家Damon添加了微信，帮忙安排房间，到了酒店帮忙办理入住，介绍酒店信息，预约机场巴士，服务很热情。酒店的河道泳池很值得打卡，可以划皮划艇，大人小孩都可以玩，很有乐趣。酒店旁边就是免税城，去那里购物方便，步行就可以到，很便利，也可以坐摆渡车到酒店侧门，整体入住满意。

Sofitel has outstanding facilities. I selected the hotel specifically because of the activities that are build around younger children 4-9 yrs. There is a daily schedule for kids including cooking, go kart introduction sessions, foam party at the kids pool. For the fancy things you will have to pay e.g. Kayaking at the pool. We had a room with direct pool access which was the most used feature of the holiday by the young ones. The are several pools including an infinity pool closer direction beach. No swimming area at the beach. So don’t expect a dip into the sea. We stayed either at our room with direct pool access or at the main pool next to the children’s play and pool area. Three slides at the kids area including one with tubes only for children) Breakfast is excellent! I blame it for gaining weight. Plus you can get food till 11am. Big plus The restaurants at the hotel are very good. One Thai and one Chinese. But not really an every day option for me. Basic dishes start at ard 100 RMB and a Beef Curry ist at 170 RMB. No IPA or Craft beer on the beer list. Location is “only” 4 out of 5. There’s nothing within walking distance of the hotel. No restaurant, no bar or anything. So if you wanna go anywhere plan 30-60 min commuting by Didi / Taxi. Overall a fantastic stay and a big thank you to Nikki. She did a great job as experience manager at Sofitel and is a huge help if you are struggling with Chinese topics.

The hotel is definitely great as the location is quite ideal and its proximity to popular tourist activities like aquaventure water park, several nature parks makes it quite convenient. The rooms are quite huge and as a family we had a great space to stay. The hotel has a variety of meals to choose from and is served quite promptly. Many staff are quite responsible and helpful in navigating the hotel and under its procedures. There was a delay a little bit when we requested for extra soap but this I believe may have been just one case. I highly recommend the hotel for anyone visiting Sanya and would like to enjoy and explore what Haitiang bay.

This hotel is absolutely amazing. The service was great, professional and personalized. I would come back to the room after a day out and their would be water by my bedside, lights dimmed and curtains closed. The food was amazing and there are alot of restaurants nearby. This hotel is right next to the cdf duty free mall. A huge thank you to Miki for her assistance and wonderful service during the stay.

The hotel was a last minute pick and more than worth it. The private beach, the enormous pool next to the beach, the gorgeous gardens, the 5 star service, the cuisines- all perfect. There’s a good enough western breakfast spread but the restaurants are better if you’re into trying something more exotic than western food too. The service was great, they’re really attentive and hands on. They’ve got more amenities than you’ll get to use in a 5 day stay and it’s close enough to Atlantis and the intercontinental so I got to try their parks and restaurants too. 10 minute ride only. Well worth it, I’d come back

First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.

The special cocktails at the sea salt bar in the hotel are very delicious. They also gave us a snack platter. Because it was the engagement anniversary, they upgraded the heated pool room for free. They also gave us a five-inch fruit cake. The pure animal cream is delicious. The hotel buffet breakfast is rich and the beef is huge.