94 Reviews
Áurea Convento Capuchinos by Eurostars Hotel Company
Segovia|0.93km from Monastery of the Carmelitas Descalzos
This is a nice hotel & I enjoyed the stay, though my room was a disappointment. But first the good points. The location is terrific, in the very heart of the city, I always felt like every point of interest was just a hop & a skip away. Conversely, it is tucked away in a quiet back street, making for peaceful sleep. My check-in experience was top notch, the young lady on reception at the time was helpful, friendly & switched on. She also gave fabulous restaurant recommendations. The highly rated, fine dining restaurant, Villena, was closed during my stay & the hotel was only offering light bites. As a consequence, I didn’t dine in-house. I found the bar a rather soulless place so didn’t drink there either. I had booked a Superior Double Room, which looked very alluring on various booking platforms, including the hotels website. The allocated room didn’t remotely resemble the photographs (which show a very desirable looking semi circle window overlooking the Esmera Valley). Instead, my room had 2 small, shoulder height windows, & was dreary & featureless. I decided against complaining as I was only staying one night, plus, I checked-in very early & was thankful a room was immediately available (I was told it was a different room to the one originally allocated due to my early arrival, but the same category). I didn’t like the room, but to be fair, it wasn’t a bad room, it just wasn’t as advertised, so more a case of unfulfilled expectations. A recent TA reviewer also alludes to this issue… Actually the bathroom was very nice, good products, & a terrific shower. It also had a bath, but this still had the sticky residue left on, across the entire length of the bath, from what I assume was a protective coating, in place at purchase. Unfortunately it had the appearance of scum & as such I didn’t want to use the bath. I’m staggered management haven’t seen fit to get this seen to, it looks disgusting. The hotel hails itself the first 5 star in Segovia but it doesn’t feel 5 star. For example, the in-room. coffee/tea cups are paper, the ‘spoons’ a wooden stirrer, a la McDonalds. To conclude, it’s a pleasant hotel, & with a few tweaks could be very good. On price/quality ratio it’s doing a decent job ...... but be sure to get the room you think you’re getting.
