Zizaiju Serviced Apartment (Hongqiao ) Reviews

Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience.

Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience.

Response from Property: Dear guest: Hello, thank you for staying at our hotel and taking the time to share your experience with us. We use an online check-in model. We will contact you on the day of your check-in. You may not be able to get through on the phone, so we stopped contacting you. When you contact us, we will arrange for staff to come and receive you as soon as possible. Regarding the wallpaper peeling problem you raised, we immediately arranged for professional masters to check each room. Regarding the power outage, we also conducted unified training for employees to prevent water and power outages to ensure that they will not happen again. Our gym is in another apartment. You can let us know and we will arrange it for you. Regarding the hygiene problem, we have made an overall rectification to the aunt to ensure that each room is cleaned, and we have also done a big insect repellent cleaning of the apartment. We hope to bring you a very good experience. If there is a problem with the room, you can communicate with us in time and we will try our best to meet your requirements. However, you left the hotel for half a month and asked for a full refund on the platform. We did not agree to your subsequent bad reviews and complaints. We are very sad. We hope you can stay again and experience it. We will try our best to give you the best service.

Response from Property: Dear guest, you are very welcome to stay again

Response from Property: Thank you for your review. We will improve our service and hope to come again to give you a better stay experience!

Response from Property: 尊敬的客户，我們一直致力於為客户打造一個温馨甜蜜的家，您入住得舒心也是我們的最高追求，感謝您在我們酒店找到了家的感覺，期待您再次光臨！

Response from Property: 尊敬的客人您好！非常抱歉這次讓您有了不好的入住體驗 ，關於房間衞生問題，這邊第一時間核查問題原因，有的地方確為保潔人員保潔不到位所致，公司已對相關保潔停工培訓，重新考核合格後再上崗。房間有的地方是因長時間使用，損傷所致，公司已責令工程人員儘快對損傷的地方完成跟換整改。再次表示我們的歉意，期待您下次入住有一個美好的體驗，

Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and comfortable accommodation experience. We look forward to your next stay!

Response from Property: Dear guests: Hello! Thank you for your recognition of the location and cost-effectiveness of my apartment. Regarding parking fees, since it is managed by the property and collected directly, we also have to pay for parking ourselves. We have coordinated to add guidance for surrounding affordable parking lots. You can contact the apartment manager for guidance next time you stay. I wish you a safe journey

Response from Property: Thank you very much for your affirmation of our apartment. It makes us feel very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience. Because our hotel mainly consists of loft suites, it is inconvenient for children to go up to the second floor. You can choose a room in our Zizaiju Prima Apartment next time. There is a large flat floor, as well as entertainment facilities for children, a gym, etc. I look forward to your next stay.

Response from Property: We are very sorry that you were so disappointed with your stay! We have checked all room types overnight: ① Completed comprehensive wall repair and waterproofing ② Special disinfection of mold in the bathroom ③ Upgraded heating equipment and added a fresh air system. As the operations director, I implore you to send me a private message with my contact information. Next time you stay here, I will personally take you to inspect the rectification results and regain your trust with my actions.

Response from Property: 非常感謝您對我們酒店的好評，這讓我們感到無比的榮幸。我們會繼續努力，為您提供一流的服務和舒適的住宿體驗。

Response from Property: Thank you for your praise, we welcome you to our store next time!

Response from Property: Thank you very much for your good comments on our hotel. We are very honored. We will continue to work hard to provide you with first-class service and a comfortable accommodation experience.