WOW HOTELS

We're family with kids. Stays 4 nights in family room (double 2 bed 35-50sq.m.) This is not a HOTEL. This is more like a ROOM RENTAL. You're fail to many of these security points. And I don't get any confirmation from you to admit the problem and ensure to solve this problem. Your management team are careless on SECURITY. 👎🏻Face scaner ...anyone can pass through. I see on my own eyes. No hotel staff there. 👎🏻Shared elevator .... anyone can go to any floor. 👎🏻Security man ...no uniform, not well trained 👎🏻Communication ....reception can not speak English at all. 👎🏻Problem solving....no one come to laundry room to check with me. I was on my own alone. You work so slow. I see you in front of my room, difficult and take time to explain what happened. Poor problem solving skill This place shared space with other restaurant and other hotel in other floors. So we shared elevator. Although, the hotel required the face scaner registration,actually anyone can pass through the gate, the most importantly, they can go to any floor. I see food deliveryman walking around. When I ask the staff, I was shocked with the reply. she said this is fine because you have room keycard. No one can get into your room. I was in laundry room where located inside the fitness room. While I was working with my cloth, that old man security guard turned off the light and slum the door without an eye seeing the laundry room is in used. I was so panic at that time. Because it was dark, alone, cannot see anyone or anything in the fitness room at all. This hotel hire this man with no trustworthy, no training, no uniform. How could I possibly trust this guy and this hotel. NOT EVER AGAIN. I'll be more careful on security check when the next time booking a hotel. Ensure the kids are at safer place.

2 night stay for 1 person. They upgraded me first night because room wasn't ready, but only later mention that 2nd night I'll need to pay the difference for the upgrade. Because I left the hotel during check-in for 30 mins waiting for the room to become available, the front desk staff changed while I was away and even though I explained the situation, I had to fully check-in a second time, giving my passport and scanning my face again. I can't come back in middle of day to change rooms, so I end up eating what was a 50% rate increase for the "upgrade". Room was clean, but walls were thin and all the rooms are on the 3rd floor, so due to traffic outside and constantly talking neighbors I had to turn on music to fall asleep each night. Both times I walked to the convenience store outside a random guy on the sidewalk asked if I was looking to party with some ladies, so that's the type of neighborhood this is in. I wasn't able to find out the wifi password until day 2 because it's not clearly written anywhere - turns out its the phone number on the back of the room key sleeve.

Very impressed!!! Mrs Anna helped us. She speaks perfectly English and is very cute. She helped us with all our wishes and made our stay perfect. We will come back! Thank you!