Atour Hotel Shanghai Xintiandi Metro Station Reviews
Atour Hotel Shanghai Xintiandi Metro Station
Building 7, No. 199, Hefei Road, Huangpu District, Shanghai, ChinaView Hotel Details
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Atour Hotel Shanghai Xintiandi Metro Station Guest Reviews
4.8/5
Excellent
1403 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1403)
Positive reviews(1383)
Reviews with photos/video(179)
Delicious breakfast(179)
Easy to get around(172)
Convenient location(169)
Close to metro(93)
Friendly front desk staff(87)
Perfect for business trips(42)
Would stay again(35)
Excellent TV(9)
Negative reviews(20)
Guest User
Superior Queen Room
Stayed in Nov 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Friendly staff and efficient service. Hot tea upon arrival.
You can simply inquire or request anything on WeChat and they will send a robot up with things you need or your takeaways.
Room was clean.
10 mins walk to big shopping malls. Had a good stay, highly recommended.
Response from Property: Dear Duo friends, thank you for your good comments. From your concise comments, we can see that you are satisfied with and support Duoer. Duoer also hopes to impress every Duoer with warm and loving service and the beauty of moistening things silently, and always provide you with a comfortable and warm "home". Duoer looks forward to your visit again. It started with Atour and ended with Atour. Thank you for your favor.
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
The experience was great. Love the hotel design, location and service. The hotel was well designed, modern and elegant in style. We stayed for 8 nights and could easily travel to places of interest. The provision of late evening porridge was a nice touch especially in winter. Staff including the housekeeping ladies were polite and helpful. I would stay here if I visited again.
Response from Property: Dear guest,Thank you so much for taking the time to share your wonderful 8-night experience with us! We are overjoyed to hear that you loved our hotel design, which we've carefully crafted to be modern and elegant, aiming to provide a unique and comfortable atmosphere for every guest.Our prime location allowing you to easily explore the places of interest is indeed one of our highlights, and we're glad it added convenience to your trip. It's also great to know that our special provision of late evening porridge in winter was well-received. We always strive to think of those little extras that can make our guests feel warm and cared for, especially during the colder months.Most importantly, your kind words about our staff, including the hardworking housekeeping ladies, mean the world to us. Politeness and helpfulness are at the core of our service values, and we're delighted that they made a positive impression on you.We truly look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Have a wonderful day!Best regards,Shanghai Xintiandi Atour Hotel
Elizabeth
Executive Queen Room
Stayed in Nov 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Dec 20, 2024
One of the best boutique hotels in Shanghai. Very clean and modern design, loved it so much
Response from Property: Dear Duo friends, thank you for your good comments. From your concise comments, we can see that you are satisfied with and support Duoer. Duoer also hopes to impress every Duoer with warm and loving service and the beauty of moistening things silently, and always provide you with a comfortable and warm "home". Duoer looks forward to your visit again. It started with Atour and ended with Atour. Thank you for your favor.
QQ816
Executive Queen Room
Stayed in Sep 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Hotel locates in a beautiful quiet area with trees along on two sides, but in a walking distance about 10 mins to MTR station and 15 mins to Xintiandi, very convenient. Room is very clean and neat, lobby is pretty and cozy and staffs are very helpful and nice.
Response from Property: Dear Duo friends, thank you for your good comments. From your concise comments, we can see that you are satisfied with and support Duoer. Duoer also hopes to impress every Duoer with warm and loving service and the beauty of moistening things silently, and always provide you with a comfortable and warm "home". Duoer looks forward to your visit again. It started with Atour and ended with Atour. Thank you for your favor.
Pedro Hernandez Zarzosa
Superior Queen Room
Stayed in Jul 2024
Couples
10 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Very welcoming and friendly staff.
Automated lights and curtains when entering room.
Modern and functional.
Less than 10 minutes walk to Xintiandi restaurants, metro around the corner.
I would recommend
Response from Property: Dear Guest,Thank you so much for your kind words and wonderful review! We are thrilled to hear that our staff made you feel welcome and friendly, and that our automated amenities, such as the lights and curtains, added to your comfort and convenience. It's heartening to know that our modern and functional rooms met your expectations.We are also delighted that our location was convenient for you, with Xintiandi restaurants just a short walk away and the metro station nearby. We strive to provide our guests with the perfect balance of comfort, style, and accessibility, and it's great to see that we succeeded in doing so for you.Your recommendation means a lot to us, and we are honored to have been a part of your experience. We look forward to welcoming you back again soon and continuing to exceed your expectations.Warmest regards,
Thetravelpotato
Superior Queen Room
Stayed in Dec 2024
Business travellers
8 review
4.0/5
Very Good
Posted on Jan 10, 2025
The place is quite alright and good price but there’s smell of cigarettes in non smoking rooms and even after changing I can smell through the AC vent. If this can improve then I will come back to stay again.
Response from Property: Thank you very much for taking the time to provide us with feedback. We highly value every comment you make as it helps us continuously improve and enhance our service quality.Firstly, we are pleased to learn that you consider our hotel to be in a reasonable location and at a reasonable price. This is a recognition of our cost-effectiveness advantage and the direction we have been striving for. However, we deeply apologize for the issue of smoke odor you encountered in the non-smoking room, which clearly did not meet the standards of a comfortable accommodation environment we provide for you.We understand that this is an unpleasant experience for you, especially when you try to alleviate the impact by changing clothes, but unfortunately, the smoke still affects your accommodation experience through the air conditioning vents. We express our sincerest apologies for this and acknowledge that it was our negligence in room maintenance and management.We have immediately taken the following measures to address this issue:Thoroughly clean and deodorize the room you mentioned to ensure that future guests can enjoy a fresh and odor free environment during their stay.Strengthen the implementation of the smoking ban policy, including strict inspections of rooms before check-in and timely intervention in smoking violations.Check and optimize the cleaning and maintenance process of the air conditioning system to prevent similar situations from happening again through the ventilation system.We sincerely hope that through these improvement measures, we can make up for your poor experience this time. We attach great importance to the satisfaction of every guest and look forward to the opportunity to serve you again, allowing you to experience the high-quality service and environment that our hotel deserves.If you have any questions or need further assistance in the future, please feel free to contact us at any time. Thank you again for your valuable feedback. We look forward to your visit again and have the opportunity to create a more perfect accommodation experience for you.
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Jan 1, 2025
Atour was a life saver to me. I am deeply appreciative and grateful to them. I originally booked Ascott but had such a bad experience when I checked in (poorly maintained furniture, mouldy toilet, broken door latch). I was recommended Atour by locals and I called Atour at midnight asking if there are beds available (it was Christmas season and most hotels are fully booked). Their staff was professional and empathetic towards my situation. I was afraid that the room would not be able to accommodate 4 of us and they suggested that we could check out the rooms before booking. We went down the next day and they brought us to view a few rooms. This act of going the extra mile was extremely comforting for us. We had a great stay at Atour. It was new, modern, clean and the room was spacious and AI controlled. We had a great stay there. I am grateful to the staff Quan Yu who picked up my call and the other Quan Yu who showed me around the hotel for going above and beyond and made the rest of my SH trip a good one.
The only feedback is that the location is not as convenient and it would be great if there is a convenience store nearby. However, with the convenience of didi in SH, it wouldn’t be a huge problem.
Response from Property: Dear friend, we are deeply touched and grateful after reading your heartfelt comment! 😘 You had an unpleasant check-in experience at another hotel and reached out to us in the middle of the night. It's really our good fortune to have you here. It's our duty to have our staff help you solve the problems professionally and considerately, and show you the rooms in advance to make you feel at ease. Your recognition is the greatest compliment to all of us.We're especially glad that you praised us for being new, modern, clean, with spacious rooms that can be controlled by AI, and that we could bring you and your family an excellent accommodation experience. This trip to Shanghai has been made even better because of us! Regarding the issue you mentioned about the less convenient location and the lack of convenience stores nearby, we've already noted it down and will definitely work hard to optimize it in the future, striving to make sure you won't lack anything when you come again next time.Also, we'd like to thank you for remembering the efforts of our staff named Quan Yu. Every one of us here is looking forward to providing you with the warmest service. We're looking forward to your coming again. May all your future trips be filled with beauty and your life be full of surprises. We'll always be here waiting for you to come back!
Guest User
Superior Queen Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Dec 30, 2024
To us this hotel is in excellent location as is close to couple if underground stations as well as Xintiandi and other eateries. It may not be in the heart of Xintiandi but close enough to experience the atmosphere there.
Response from Property: 親愛的朵友,感謝您的好評,從您簡潔的評價中能看出您對朵兒的滿意和支持,朵兒也希望用温暖有愛的服務,潤物細無聲的美好去打動每個朵友,始終為您提供一個舒適温暖的“家”。朵兒期待您再次光臨,始於亞朵,終於亞朵,感謝您的青睞。
Retireetravel
Superior Queen Room
Stayed in May 2024
Couples
68 review
4.7/5
Amazing
Posted on Jun 12, 2024
Amazing staff at all times, always very attentive & caring from all staff. Within walking distance to Xintiandi malls & shopping streets. Many pubs & eateries around. Take line 2 & change to line 10 to reach hotel from exit 1 with escalators. Short 5 mins walk from station. Overall satisfied
Response from Property: Seeing this full of words, you know that you are very satisfied with Duoer. Duoer's goal is to create different surprises for every little master. It seems that this time it is very successful. Duoer is very happy if the little master is satisfied. I hope that the little master can choose Duoer often. Duoer will give you different warmth every time~
Anonymous User
Superior Queen Room
Stayed in Oct 2024
Business travellers
7 review
4.7/5
Amazing
Posted on Nov 2, 2024
The room is spacious and has laundry and dryer service. The Bluetooth speaker was hard to connect, and there was like a welcome message every 10 minutes, even after connection.
Coffee is good. washing machine and dryer available
two disposable cups in the room, not so good.
Response from Property: 親愛的朵友,感謝您的好評,從您簡潔的評價中能看出您對朵兒的滿意和支持,朵兒也希望用温暖有愛的服務,潤物細無聲的美好去打動每個朵友,始終為您提供一個舒適温暖的“家”。朵兒期待您再次光臨,始於亞朵,終於亞朵,感謝您的青睞。
LokYeow Wong
Superior Queen Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Front desk & housekeeping service is excellent. They are very friendly. I will choose this hotel if come to Shanghai.
Response from Property: 親愛的朵友,感謝您的好評,從您簡潔的評價中能看出您對朵兒的滿意和支持,朵兒也希望用温暖有愛的服務,潤物細無聲的美好去打動每個朵友,始終為您提供一個舒適温暖的“家”。朵兒期待您再次光臨,始於亞朵,終於亞朵,感謝您的青睞。
Janice
Jimu Family Twin Room
Stayed in Oct 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Nov 30, 2024
New hotel at a good location, near to mall and nice neighborhood. Will stay again!
Response from Property: 親愛的朵友,感謝您的好評,從您簡潔的評價中能看出您對朵兒的滿意和支持,朵兒也希望用温暖有愛的服務,潤物細無聲的美好去打動每個朵友,始終為您提供一個舒適温暖的“家”。朵兒期待您再次光臨,始於亞朵,終於亞朵,感謝您的青睞。
carol-carol
Superior Queen Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 28, 2024
The hotel is clean and neat! The hotel team is very helpful and friendly. Worth staying in this hotel. Been staying in Atour groups of hotel whenever i travel to China. Xinyun and 十二 and the team is very patient toward the guests. Keep up the good work.
Response from Property: 這茫茫人海中,每天有多少的相遇匆匆而過,能在一起聊的來都是朋友,看到小主對我們的超五星的評價,朵兒感觸頗深!能夠竭盡全力讓每一位客人都有舒適放鬆親近的感受,是我們不忘初心的衷旨!小主的好評,既是對我們的肯定,亦是對我們莫大的鼓勵,朵朵們一定會更加努力!朵兒們誠摯期待小主再次“回家”*^_^*
Calvin
Jimu Family Twin Room
Stayed in May 2024
Family
41 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Very new room , clean and close to metro
Response from Property: Here's an English reply to the comment "Very new room, clean and close to metro":Dear Guest,Thank you so much for choosing to stay with us and for leaving such a wonderful review!Here's an English reply to the comment "Very new room, clean and close to metro":Dear Guest,Thank you so much for choosing to stay with us and for leaving such a wonderful review!We are delighted to hear that you found your room to be brand new, clean, and conveniently located near the metro. This is exactly what we strive for - to provide our guests with acomfortable, pristine, and accessible accommodation.We pride ourselves on delivering high-quality stays, and we are constantly looking to improve our facilities and services to ensure every guest feels at home.Once again, thank you for your kind words. We hope to welcome you back soon and continue to exceed your expectations.If you have any suggestions or need assistance, please do not hesitate to contact us.Best regards,
Choiiiii
Jimu Family Twin Room
Stayed in Mar 2024
Family
7 review
4.7/5
Amazing
Posted on Apr 4, 2024
Really good locations. Good service. Breakfast is good I like this hotel so much
Response from Property: Dear Duoyou, thank you for your review. From your concise review, we can see that you are satisfied with and support Duoer. Duoer also hopes to impress every Duoyou with warm and loving service and the beauty of moistening things silently, and always provide you with a comfortable and warm "home". Duoer looks forward to your visit again. It started with Atour and ended with Atour. Thank you for your favor.