The Westin Bund Center Shanghai

Staff ok. Reasonable English and willing to help. Hotel and rooms are clean and service not intrusive. Location is good. Not far from some sights. Can easily walk to Nanking pedestrian are (南京步行街). Hotel facilities are not up to standard of an international brand. Breakfast ok. But our TV sets in our room had terrible reception particularly to the Chinese channels, it happens that I like to watch the CCTV (chinese central tv?) documentaries and I could not, as I informed the front desk on the 2nd day, not fixed, then informed on the 3rd morning then slightly better, so I gave up. Also, for some reason, the tv sets in the room and the living room were linked and when I turned on one, the other would start but not synchronized. At the first night, nothing could be done but to turn both off. There was also water leakage of ?water from the closet ceiling, my wife's dress was wet from that, after fixing on the 2nd day, on the 3rd day, leak less but water still dropped. To be fair. The front desk asked me if I needed to change room by then but I was leaving on the 4th morning and my wife had moved all the clothing to the connecting room closet, so no harm already. Definitely not going back and not recommend this hotel. Our friends told us that this hotel was old but not an excuse.

The hotel is a bit aged. Since it was an iconic 5-star hotel in Shanghai, I thought the hotel would keep upgrading itself and kept itself up with the other 5-star hotels in the city, and I was expecting the Japanese style toilets in the room but unfortunately the hotel does not have them. The breakfast offers a wide variety of choices but do not expect too much. The employees were ok, but nobody came to the taxis/cars to assist the customers with their luggage, and it took too long for the amenity items, such as tooth brushes, to get delivered to the room.

celebrated the New Year. The hotel is very beautiful with history. The staff is friendly, high level of service.