Renaissance Shanghai Zhongshan Park Hotel

Nicely located hotel in zhongshan park connected to cloud nine mall. Hotel entrance can be access inside the mall, not far from zara. Lobby at level 25 is huge but why only 4 seater sofa available for guests. Hopefully the hotel can add more chairs at the lobby for guests to sit during check in and out. I was attended by Miss Almira during check in. Miss Almira is very welcoming and friendly and efficient and she can speak fluent english. At the executive lounge on 26th Floor, we were being served by Mr Rain. Once again, outstanding service given by Mr Rain. Rain was very welcoming, friendly and efficient. Two thumbs up to Almira and Rain. In terms of rooms, yes they were a bit dated, old and in need of some refurbishment. However, everything in the room is working good. Bathroom amenities were good too. At the executive lounge, we feel that the food selection during Afternoon Tea is poor (at 4pm, there is no refill anymore alto the afternoon tea is until 5pm). The evening happy hour session was very crowded and chaotic with guest fighting over the buffet food. My suggestion is that mayb the hotel can consider distributing the roast meat from table to table instead of having all guests fighting over it which does not loom good for executive lounge experience. Otherwise the food selection for the happy hour was good and very substantial. For buffet breakfast, once again the situation is very crowded from 8am to 9am. Hotel look under staff too during buffet breakfast. Nevertheless, this hotel buffet breakfast spread was good, extensive and many delicious local food to try. Hopefully the hotel management can find a way to solve the crowded and chaotic situation during evening happy hour at the Executive Lounge and Buffet Breakfast. Overall, i still think this is a great to excellent to stay in shanghai. Highly recommended.

Perfect location, very convenient for the first time visitor. Big shopping mall and many restaurants at the same building. However, the room is smaller than the same class hotel.

Great location, hotel, and staff! Great area for shopping and restaurants

The hotel has a great city view from the room, a clean and spacious pool and gym, and an excellent location for transport and shopping. However, international TV channels were offline, so no evening movies available to relax. Customer service was unimpressive, staff had weak English ability and attitude wasn’t very friendly. The super deluxe room felt standard aside from the view. The sky view bar and lounge was closed for renovation, but this was not mentioned on Trip.com. Decent stay, but some disappointments.

My 5th stay and still loving it. The concierge team always makes my day- Sam (the bald gentleman), the lady behind the counter, the tall gentleman always smiling when receiving or sending off guests at the porch. The team is always helpful when I require assistance to send stuffs to my room/ concierge. I’m already looking forward to my next stay in Feb. The hotel reception/ check in team can be more welcoming and smiley though. Although it’s my 5th stay in a short 4 months, somehow they didn’t keep my record and whilst an upgrade will be a nice gesture but I’m not demanding for it; at least a warm reception will be welcomed. Gym is good as always.

Excellent hotel, helpful staff, excellent location, spacious rooms. Definitely my hotel in Shanghai