MaxX By Steigenberger on the Bund Shanghai

Wonderful stay by the Bund. Staff was friendly and accommodating. Do note that it’s a refurbished old hotel and some kinks are expected.

Maxx by Steigenberger on the Bund is amazing if you want to start and end your day with the magnificent views of the Bund! Just a short walking distance away is Yu Garden Train Station as well as Yu Garden itself, which is one stop away from Nanjing Road and the Pearl Oriental Tower. The service staff are warm, welcoming and super helpful! Rooms are very well designed giving a homely feeling and there are even robots to help send your deliveries or extra toiletries you need! I would definitely recommend this hotel to my friends and stay here again!

Please read before considering booking. We booked Shanghai suite for approx $600 aud a night. Management turned off all cooling for entire hotel due to “winter” season, we booked end of March. The second last day of our stay was 26c and last day was 30c, impossible to sleep. Old building with no heat dissipation. Each room has aircon controls but no matter what setting you put it on (fan, sun, snowflake) it was blowing hot air. When I called the hotel staff they advised nothing they can do and open a window. Do not disturb button for our suite did not work. One morning cleaner didn’t even knock and came in while my gf was in bed and I was in the shower. My gf doesn’t speak Chinese and the cleaner doesn’t speak English, shocking. Thirdly there was a stain on the carpet, please see attached photo. Our shower fixture was broken/leaking and spraying water everywhere. Please see attached photos. Lastly many of the reviews are fake. Our booking was split between 2 reservations, 1 night under my gf trip app and then 4 nights under my trip app. When we went to front desk counter the next morning to change rooms. The staff member said that he had a gift for us, we didn’t want the gift as we were running late but the staff member insisted, it was an eyeshade and some hand creams. Apon receiving these “gifts” the staff member said in return I must give them a good review on trip, I said okay I will, he then said no I have to do it right now in his presence. So on my gf phone we (had to) give 5 star for everything and when we got up to the comment section I said what do you want me to write, he just grabbed my gf phone out of my hand, typed something, reviewed everything and clicked submit and gave it back to me. So don’t believe the 4.8 rating that they have. I believe the staff member was name cong or cong cong I raised all of the above with trip.com who were extremely helpful and professional with trying to resolve this issue. In the end the hotel would only refund me 20% of my stay approx $211 aud. Trip has also offered to refund me an additional 10% from their end which I appreciate. I would also like to note I raised this complaint with trip 4 days ago and the 20% refund was only just offered to me 15 mins ago. Trip has been chasing them up and updating me continuously over the 4 days. I think the first 2 days the hotel manager was apparently not available. I also raised the issues when checking out, the staff member insisted on trying to give me eye shades which I turned down and then insisted on adding me on WeChat advising he wanted to resolve this and make things right. It’s been 2 weeks since we checked out and not a single message, I have no idea why he was so pushy to add me and then not do anything, very unprofessional. Mattress is old and springy so don’t expect a supportive firm/latex mattress. Pillows were flat, no other pillows due to high occupancy of hotel from f1 in Shanghai. I would think as a suite guest you’d have some on reserve. I asked for ice on one of the hot days and it never came. One night my food delivery had been delivered for 20 minutes according to app but never came to room, my gf went down to collect only to see all hotel staff standing around and my food on counter unattended. The electronically controlled blinds don’t work like the dnd button, we just hand pulled them. Rooms or “suites” were very old, our expectations may be too high but we booked a suite for quite a lot of money and it definitely was not a nice stay.