Atour Hotel (Shanghai Xinzhuang)

Atour Hotel (Shanghai Xinzhuang) Reviews

Atour Hotel (Shanghai Xinzhuang)

No.1007 Xinsong Road, Minhang District, Shanghai, 201612, ChinaView Hotel Details
Atour Hotel (Shanghai Xinzhuang)
Atour Hotel (Shanghai Xinzhuang)Atour Hotel (Shanghai Xinzhuang)Atour Hotel (Shanghai Xinzhuang)
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Atour Hotel (Shanghai Xinzhuang) Guest Reviews

4.8/5
Excellent
2107 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.9
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All reviews(2107)
Positive reviews(2092)
Reviews with photos/video(134)
Friendly front desk staff(222)
Delicious breakfast(207)
Large rooms(112)
Quiet & comfortable(110)
Convenient parking(85)
Perfect for business trips(32)
Great lift(14)
Close to airport(11)
Negative reviews(15)
ZAIN NAEEM
Jimu Twin Room With Mini Fridge And Mobile Screen Casting
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Awesome stay. Very friendly staff. Thank you so much for the gifts since we were celebrating our wedding anniversary and shared the cake. We would love to stay here again.
6/9
Response from Property: I'm really happy to see that you have such a high evaluation of us. For a long time, Duoer has been committed to warm and considerate service, so that every guest of Yaduo can feel the warmth of family. When I meet you, just like Bole meets Qianlima, we are very moved to find so many advantages. You can see your love for us between the lines of your words. Then, please remember, if you love, please love deeply. I look forward to your visit again.
Guest User
Superior Double Bed Room With Mobile Screen Casting
Stayed in Oct 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2023
After I complained about neighboring room making loud noises in the middle of night, Anke checked on me and quickly arranged another room for me. She also helped me move my belongings and made sure I settled in the new room before leaving. She upgraded my room with free breakfast buffet which was very delicious. Thank you Anke for going above and beyond to help your customers! I highly recommend this hotel to everyone and will definitely choose it again next time!
Response from Property: We are very happy to see your comments. It's a great honor that our service has been highly praised by you, and we will continue to maintain this enthusiasm and sincerity to serve you. I hope that when you hear my name, your eyes will smile, and you will be worried about cutting and turning into a soft finger. Thank you, dear guest officer. Your recognition of Dora makes her feel grateful. I look forward to meeting you again. May there be light in your eyes, what you think can be achieved, what you do can be realized, and your smile will always follow! May you be loved and lovely all your life! See you next time ~
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Everything fine, helpful service like used in China!
Response from Property: Thank you for your full score evaluation, your recognition is the driving force for Atour’s progress. Sometimes unforgettable at a glance is not necessarily luxurious and cumbersome, but also close to the warmth of the heart, the ordinary details will be delicate and serious will form a great force, we are willing to be the warm and simple guardian of modern hurried life. You will come, we will always be!
Lin
Jimu Twin Room With Mini Fridge And Mobile Screen Casting
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Jul 11, 2024
The location is not that close to subway. Everything else is good.
Response from Property: Hello, thank you very much for staying at Atour Hotel Xinzhuang Shanghai, and thank you for your review of Duo'er. Duo'er apologizes for not being able to give you a very satisfactory stay experience. There is always unexpected warmth at Yaduo~ Our enthusiasm is to bring you the same warmth as home. You can feel the warmth every time you stay. We look forward to having the opportunity to meet you again!
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Clean room friendly staff and excellent breakfast
Response from Property: We are very happy to see your comments. It's a great honor that our service has been highly praised by you, and we will continue to maintain this enthusiasm and sincerity to serve you. I hope that when you hear my name, your eyes will smile, and you will be worried about cutting and turning into a soft finger. Thank you, dear guest officer. Your recognition of Dora makes her feel grateful. I look forward to meeting you again. May there be light in your eyes, what you think can be achieved, what you do can be realized, and your smile will always follow! May you be loved and lovely all your life! See you next time ~
Zaijianshilanxin
Superior Double Bed Room With Mobile Screen Casting
Stayed in Mar 2023
Business travellers
12 review
5.0/5
Outstanding
Posted on Mar 18, 2023
This is a nice hotel. The service was very comfortable. Nice food. I would say that it is a great choice.
Response from Property: Willing to be a warm and simple guardian in modern hurried life. You will come, and we will always be there!
Guest User
Superior Room (2 Beds)
Stayed in Mar 2024
Solo travellers
1 review
4.2/5
Very Good
Posted on Mar 11, 2024
Value for money
Response from Property: 您好,非常感謝您入住上海莘莊亞朵酒店,也謝謝您給予朵兒的點評,沒能給您一個十分滿意的入住體驗,朵兒深表歉意,您反饋的問題朵兒很重視呢,也會給小夥伴進行培訓。希望您還能繼續選擇上海莘莊亞朵酒店。亞朵總有不期而遇的温暖~我們的熱情是希望帶給您家一樣的温暖,在每一次入住時都能體會到温情所在,期待有機會可以再次可以和您相遇!
wing hong
Superior Double Bed Room With Mobile Screen Casting
Stayed in May 2023
Business travellers
2 review
3.7/5
Posted on Jul 8, 2023
I had a good sleep . Will recommend frds
Response from Property: 親愛的朵友,您好吖~感謝您入住上海莘莊亞朵酒店,略有遺憾,未能得到你的滿分點評,也感謝您提出的意見,朵兒會竭力改善不足,期待與您再次相遇!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2023
Business travellers
15 review
5.0/5
Outstanding
Posted on Jan 11, 2024
good👍🏻👍🏻
Response from Property: 親愛的小主,朵朵感謝您的5分好評,朵朵想到最甜蜜的事就是“在喜歡你的每一天裏被你喜歡”,咱們離家這麼近,主人要天天來串門哦!!!熱情,高效,貼心服務都是我們應該做的,朵兒家有恬靜敞亮的大廳,品種豐富的早餐,安靜的書吧,還有舒適乾淨的客房,我們致力為您提供親切周到的入住體驗,朵兒與您不期而遇,因您的肯定而綻放更加唯美,滿意只是起點啦,驚喜和感動才是朵兒的追求呦~
Guest User
Superior Double Bed Room With Mobile Screen Casting
Stayed in Mar 2022
Couples
2 review
5.0/5
Outstanding
Posted on Mar 5, 2022
前台小姐姐满分 so good 。gooooooooooooooooooooooooooooooooooood
Response from Property: 哇哇哇,看到您的點評,朵朵們真的是高興到淚奔,您的肯定是我們繼續努力前行的動力,希望現在,以後也一直能讓您這麼滿意,讓您有温馨的感覺,遺憾的是美好的時光總是那麼短暫,期待下一次與您更好的相遇,願朵朵們每一次都給您不一樣的驚喜!
Xiaoxindelvxing1
Guestroom - Garden-View (Double Bed) (Fridge, Balcony)
Stayed in Aug 2023
Business travellers
3 review
5.0/5
Outstanding
Posted on Aug 18, 2023
Kkkkkl
Response from Property: 看到您的點評朵兒們萬分開心。很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。願你聽到我的名字時,眉開眼笑,牽掛絲絲剪不斷,化作繞指柔。感謝親愛的客官,您對朵兒的認可讓朵兒心生感恩,期待你我的再次相遇,願你眼中有光芒,所想能如願,所做能實現,笑容永相隨!願你一生被愛,一生可愛!下次見喲~
Guest User
Superior Room (2 Beds)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 29, 2024
The front desk was very enthusiastic and took the initiative to greet us. The room was clean and hygienic, with good sound insulation. The shower had great water power. Takeaways were also delivered to the room by robots in a timely manner. Parking was free. I highly recommend it and will come again.
Original TextTranslated by Google
Response from Property: Dear customer, your comments are like a beam of warm light, illuminating the road of our service. As the Little Prince said: "What makes the desert beautiful is that it hides a well somewhere." Your praise is the "well" hidden in our hotel, making our efforts meaningful and precious. Thank you for your recognition and look forward to serving you again!
Anonymous User
Executive 2-bed Room
Stayed in Nov 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Nov 29, 2024
In a recent incident, I had the opportunity to stay at this hotel. I was so satisfied with the stay that I can't wait to share my feelings. From the moment I stepped into the hotel, I was attracted by the warm atmosphere of the hotel. The front desk staff was enthusiastic and professional. They checked me in quickly and efficiently, provided a detailed hotel facility floor and free late-night porridge in the evening, which made me feel at home. Entering the room, the shower room was separated into dry and wet, the room was clean and tidy, the bed was comfortable, and the staff who cleaned the room must have also carefully laid it. The facilities are complete, and the staff in the corridor will also greet me enthusiastically. Every service reflects the hotel's careful care for me. It is particularly worth mentioning that the room is very soundproof and soundproof, which allows me to rest well here. The hotel's breakfast is also excellent, with a wide variety, a combination of Chinese and Western, fresh and delicious, which can meet the taste needs of different guests. Moreover, the breakfast serving time is very flexible, even if I need to get up early to catch up, I can enjoy a hearty breakfast. When sending the laundry, they will carefully take out the small items in the pockets and pack them up for return. Of course, if there is not enough water in the room, the housekeeper can deliver it to the room in time. If other items need to be delivered, the front desk will also respond positively and ask the housekeeper to deliver them. The hotel also provides free parking service, which is undoubtedly a huge convenience for self-driving tourists.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your comments and praise. Hello! Seeing your affirmation of Atour, I feel very happy. Hehe~ I will continue to work hard. Being satisfied with Atour is just the starting point, and surprise and touching are the goals. The hotel is equipped with laundry and gym, as well as exquisite and rich breakfast. I look forward to your next stay!
Guest User
Superior Double Bed Room With Mobile Screen Casting
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 25, 2024
The room is large and you can borrow books from Zhuju. There is late night porridge, free parking, and convenient transportation nearby. Facilities: Great Hygiene: The room is clean and the bathroom is clean Environment: The environment is very good Service: The service attitude is great
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your full-score review of the hotel room and service. Every night from 21:30 to 23:00, there are delicious porridge and steamed snacks on the second floor of the restaurant to satisfy your taste buds. You who pursue excellence will feel as comfortable and convenient as at home even when traveling. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
Executive Queen Room
Stayed in Oct 2024
Business travellers
7 review
1.2/5
Posted on Oct 18, 2024
I usually book Atour 4-star hotels for business trips, and I think the rating is 4.9, which is very high. This time I chose Atour Xinzhuang, but I was very disappointed after checking in. The window of the executive king room is located in the corridor. The water temperature is hot and cold when taking a shower, and the water pressure is very low. The most important thing is that the sound insulation is very poor. I can hear the footsteps in the next room and the corridor outside the door clearly. I really don't know how such a high rating came from. Did someone give it a thumbs-up? It's not a little worse than other 4-star Atour hotels. The only acceptable breakfast is OK, and other aspects are really very average!
Original TextTranslated by Google
Response from Property: Thank you for your stay. We are very sorry that we could not bring you a perfect experience. Regarding the water pressure (hot and cold), we immediately arranged a professional technician to repair it, and it has been fully resolved. In order to ensure the comfort of every guest, we also conduct self-inspections regularly in order to provide better services. Duoer has always been responsible and caring for every guest. Once again, we sincerely apologize for the inconvenience caused to you. We look forward to presenting you with a better stay experience in the future. I wish you a happy life!