Crowne Plaza Hotels in Shenzhen

Our recent stay at this Wyndham Grand Hotel coincided with our wedding anniversary, making it a truly unforgettable experience! We would like to express our special gratitude to Miss Jossce for her exceptional service. Not only was she warm and attentive, but she also kindly upgraded our room and decorated it simply yet cozily, filling the entire atmosphere with romance. What was even more touching was that Jossce helped us extend our check-out time for free, allowing us to leisurely enjoy our afternoon. Such meticulous service truly made us feel at home. If we have the chance in the future, we will definitely choose this hotel again, and we look forward to seeing Jossce once more!

Location: 5 stars Responsiveness: 5 stars but if you are expected somewhere new with a team of warmly welcome staff, delicious breakfast, it might not be the one. There’s always room for improvement… and hope to see so.. Special thanks to Ms Leah at the executive lounge, she’s the only proactive lady to learn your feedback and overall experience:)

设施：excellent new hotel room equipment 卫生：very clean hotel room and public areas 环境：excellent location. You can easily go to anywhere with transportation within minutes such train, taxi and bus. Excellent running or walking facilities 服务：excellent services from front desk to house keeper

We are very happy with our stay. The room was high floor, spacious and new and has marvelous view. We can see the light show on the buildings at night. Special thanks to Paul Wong for arranging such a lovely room for us.

Situated at the CBD of SZ, The Ritz Carlton provided us with a remarkable memory for our celebration for anniversary & happy birthday. Special thanks go to professional staff including Annie Fu, Erick Lu, Kylie, Molly, Mark, Jimmy, Mandy, Fiona, ... etc,,who took care of our stay. The cheerful day started from the “birthday cakes rain” in WeChat from Annie😄 Facilitated by her, the room was upgraded to a spacious room with interior celebration decoration as well as the stunning view of the CBD. The room setting was comfortable and the services at the club lounge on 26/F was excellent! We love the bathtub with LED TV by the window. Through the relaxing but cool staycation, we enjoyed 5 meals at the Club lounge on and a buffet breakfast on 2/F. We got great time too at the pool, sauna, & gym room, and surprisingly got a tasting cocktail at the lobby at 6-7pm. Erick was also another one key person of our amazing customer experience 😊 He is decent, humble, presentable, and friendly. The overall customer experience / journey of this stay was fab! It would be great if the hotel put more effort on general dining food taste & hygiene standard (especially the buffet restaurant Flavorz on 2/F), as well as upgrading the architecture maintainence (especially the lobby lounge ONYX on 1/F and partially in the room) which is generally ageing. Could also consider if replacing the traditional toilets as the advanced auto e-toilets in the washroom of the room. We like the staff services most and would definitely revisit again!