My wife and I stayed for 2 nights from March 30, 2024 to April 1, 2024.
This hotel is rated 5-stars and I think it is appropriate. A truly 5-stars hotel.
From the moment we walked into the front lobby, checked in at the front desk and opened the door to our room, it was a happy "feel good" experience.
The room was clean and spacious. It comes with executive style rosewood furniture. A very big desk to use my laptop. The bathroom is big, comes with both a bathtub and shower stall. (See attached pictures)
It has a security safe. Lots of closet space and drawers to unload our clothings. The buffet breakfast was very good, lots of selection, has Chinese Style and some western style breakfast.
A special mention of front desk staff, Oded Hu who has gone the extra mile to assist me to all my needs.
He knows that I am from Hong Kong and cannot understand Mandarin. He tried his best to use Cantonese to assist me.
He informed me all the potential good restaurants aound the Hotel for lunch and dinner.
He provided a map and direct me to all the attractions to see around shenzhen.
He showed me how to navigate the Metro subway lines to get around the city.
I mentioned that I couldn't access google map (which I am familiar in Hong Kong), WhatsApp and Gmail.
He then put me on a hotel floor which has Vpn, and this enble me to get in touch with all my friends and relatives, and update my Facebook.
This is truly excellent customer service.
Thank You.