Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)

Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station) Reviews

Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)

No.8 Fuhua 3rd Road, Futian District, Shenzhen, Guangdong, ChinaView Hotel Details
Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)
Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)
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Guest Reviews of Swan Shenwan Hotel (Shenzhen Futian Convention and Exhibition Center Gangxia Subway Station)

7.9/10
2339 review
Verified reviews
Location8.0
Amenities7.7
Service8.1
Cleanliness7.8
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All reviews(2339)
Positive reviews(1982)
Reviews with photos/video(472)
Easy to get around(269)
Friendly front desk staff(195)
Close to metro(127)
Poor air conditioning(113)
Convenient for shopping(100)
Delicious breakfast(47)
Well designed(46)
Negative reviews(357)
Yung Zorigt
Superior Queen Room
Stayed in Feb 2025
Business travellers
2 review
10.0/10
Outstanding
Posted on Apr 3, 2025
I had really great stay
Response from Property: Hello, dear guests! Thank you for your trust in Xiaowan and your high-quality evaluation. Your 5-point review nourishes my heart like sunshine and rain, and is also the driving force for the survival of the hotel and the recognition of the hotel. Here, Xiaowan only expresses the most sincere blessings to you on behalf of the hotel. Please come and visit often! I wish you all the best!
Serhiy
Superior Queen Room
Stayed in Oct 2024
Solo travellers
7 review
6.5/10
Posted on Nov 5, 2024
Great helpful stuff and great location. Bad cleaning: i had 3 toothpast tubes and one brush begind the sink. A very old hotel by now, all is in bad shape. They have a great picture of the entry and rooms but it is not actually true. In the superior room there is no window even though the pictures might think you that (the description on trip is however correct). The breakfast is buffet but limited also in space. Air con if turned off still running at minimal pace. Spare you money and take a different hotel with a window for less.
Response from Property: Dear distinguished guest, thank you for your trust in Xiaowan and your high-quality evaluation. Your 5-point review is like sunshine and rain to nourish my heart, and it is also the driving force for the survival of the hotel and the recognition of the hotel. Here, Xiaowan only expresses the most sincere blessings to you on behalf of the hotel. Please come and see it often! I wish you all your wishes come true!
Evgeny K
Superior Queen Room
Stayed in Oct 2024
Business travellers
56 review
8.0/10
Very Good
Posted on Dec 10, 2024
Good location, but a bit old hotel. Breakfast is okay, but could be better.
Response from Property: We are sorry that we failed to provide you with a five-star stay experience. Xiaowan is sad. Your satisfaction is Xiaowan's goal and driving force. I hope that if you encounter any problems during your experience next time, you will give us feedback in time. Xiaowan will definitely give you a satisfactory answer. Welcome to come again next time.
Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
2 review
3.5/10
Posted on Aug 10, 2024
This is a very bad hotel. I didn't expect to rent such a bad hotel in a big city like Shenzhen. The walls are moldy and there are dead mosquitoes on the door. Although I complained, they changed the room to me. But I couldn't imagine that I was assigned this room. You can feel my anger when you look at the picture.
6/8
Response from Property: Dear guest: Hello! Thank you for choosing Shenwan Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Thornton
Simple Queen Room
Stayed in Dec 2024
Solo travellers
18 review
9.5/10
Amazing
Posted on Jan 22, 2025
Excellent location very close to Gangxia metro station, also close to many restaurants and a short walk to shopping centres etc. Friendly and helpful staff. Special shoutout to the girl on reception (wearing the mask) who checked me in. Every time I saw her she would be very enthusiastic and say hello, I was rather sad she was not there on my last day when I checked out. Would highly recommend.
Response from Property: It's a pity that we were unable to provide you with a five-star stay experience. Xiaowan feels sad. Your satisfaction is Xiaowan's goal and motivation. I hope that next time you encounter any problems during the experience, please report them to Xiaowan promptly. Xiaowan will definitely give you a satisfactory answer. Welcome to come again next time.
Guest User
Business Queen Room
Stayed in Mar 2025
Solo travellers
6 review
10.0/10
Outstanding
Posted on Apr 23, 2025
Very easy place to travel to from local transit and malls
Response from Property: 親愛的貴賓您好！感謝您對小灣的信任及優質的評價，您的5分點評就如陽光雨露般滋潤我的心田，也是酒店生存動力，也是對酒店認可，在這裏小灣僅代表酒店您表達最真誠的祝福，要常來看看喲！祝您心想事成！
Anonymous User
Superior Queen Room
Stayed in Nov 2024
Solo travellers
38 review
7.5/10
Posted on Feb 10, 2025
Consider rating this hotel 4 star. Very good. Worth going this place and very good location.
Response from Property: 很遺憾我們未能為您提供五星入住體驗，小灣心裏難過，您的滿意是小灣追求的目標和前進動力。望下次有在體驗中遇到問題及時和小灣反饋，小灣肯定給您滿意的答覆。歡迎您下次再來
B.G.
Simple Queen Room
Stayed in Sep 2024
Business travellers
23 review
9.0/10
Great
Posted on Nov 26, 2024
Great stay but the breakfast service was not as good as local hotels. Coffee machine unavailable.
Response from Property: 很遺憾我們未能為您提供五星入住體驗，小灣心裏難過，您的滿意是小灣追求的目標和前進動力。望下次有在體驗中遇到問題及時和小灣反饋，小灣肯定給您滿意的答覆。歡迎您下次再來。
Guest User
Simple Queen Room
Stayed in Sep 2024
Travel with friends
48 review
10.0/10
Outstanding
Posted on Oct 13, 2024
Good good good good good good good good good good good good good good good good good good 👍
Response from Property: 親愛的貴賓您好！感謝您對小灣的信任及優質的評價，您的5分點評就如陽光雨露般滋潤我的心田，也是酒店生存動力，也是對酒店認可，在這裏小灣僅代表酒店您表達最真誠的祝福，要常來看看喲！祝您心想事成！
Smartcanuck
Sunshine-Filled Double Bed Room - Room Stroll + Leisure Time
Stayed in Jan 2024
Couples
29 review
4.0/10
Posted on Apr 1, 2024
Terrible service front desk. They claimed to return our ID when checking but actually forgot and wouldn’t return it. We called several times to ask for something but they kept forgetting our room number even when we called back to ask for us. Room is dusty even though hotel is not very old. Our room door was wide open when we checked in so who knows who else was in there.
Response from Property: Thank you for choosing Shenwan Hotel and taking the time to share your stay experience here. We are very sorry that this stay did not meet your expectations. In response to the problem you raised, the hotel will strengthen the service training of hotel staff to avoid such situations from happening again. We always strive to create a perfect stay experience for guests. We hope that if you encounter any problems in the experience next time, you will promptly feedback to Xiaowan. We sincerely invite you to come again.
Yu Wang
Simple Queen Room
Stayed in Jul 2024
Business travellers
25 review
10.0/10
Outstanding
Posted on Sep 7, 2024
Very good hotel to stay in Shenzen close to the nightlife area I would recomment
Response from Property: 親愛的貴賓您好！感謝您對小灣的信任及優質的評價，您的5分點評就如陽光雨露般滋潤我的心田，也是酒店生存動力，也是對酒店認可，在這裏小灣僅代表酒店您表達最真誠的祝福，要常來看看喲！祝您心想事成！
Mario Ciprian
Superior Queen Room
Stayed in May 2024
Solo travellers
12 review
4.5/10
Posted on Jun 9, 2024
Wouldn’t recommend. Staff took very long for the check in, was given the wrong room type, strange smell in the lift and outside. Overall bad conditions, wouldn’t recommend
Response from Property: 感謝您選擇 深灣酒店， 並抽出寶貴時間在此分享您的入住體驗， 非常抱歉此次入住未能達到您的期望。針對您提出的問題， 酒店將加強酒店員工服務培訓， 避免此類情況再次發生。我們始終追求為賓客打造完美的入住體驗，望下次有在體驗中遇到問題及時和小灣反饋 誠邀您的再次到來。
Guest User
Simple Queen Room
Stayed in Dec 2024
Solo travellers
3 review
10.0/10
Outstanding
Posted on Jan 20, 2025
Satisfied with enthusiastic front desk
Response from Property: 親愛的貴賓您好！感謝您對小灣的信任及優質的評價，您的5分點評就如陽光雨露般滋潤我的心田，也是酒店生存動力，也是對酒店認可，在這裏小灣僅代表酒店您表達最真誠的祝福，要常來看看喲！祝您心想事成！
Hoel
Simple Queen Room
Stayed in Dec 2024
Couples
12 review
6.0/10
Posted on Jan 8, 2025
Ok location - nice interior decorations
Response from Property: 很遺憾我們未能為您提供五星入住體驗，小灣心裏難過，您的滿意是小灣追求的目標和前進動力。望下次有在體驗中遇到問題及時和小灣反饋，小灣肯定給您滿意的答覆。歡迎您下次再來。
Simply Red
Superior Queen Room
Stayed in Sep 2023
Couples
9 review
8.0/10
Very Good
Posted on Nov 3, 2023
Pros: Very convenient location. Very near Gangxia Metro Station (exit D). Just behind Wyndham Hotel. Room size is adequate and cleanliness is good. Beds were comfortable, bathroom were clean and toiletry products were of good quality. The toilet is Japanese style with sprays for cleaning your behind. Good service from the guy who was manning the reception when we checked in. Cons: Noisy due to construction work next door (work starts as early as 6:30am). Major setback is their centralised air condition which doesn't cool the rooms at all. Because of this, I had to change 3 rooms as it was too hot to stay. Ended up all rooms were the same. The late evening receptionist (2 ladies) was not helpful at all and even gave me a smoking room which was smelly and not properly ventilated.
Response from Property: We regret that we can not provide you with a five-star stay experience, Xiaowan Heart Sad, your satisfaction is the pursuit of Xiaowan goals and forward momentum. Hope that the next time there are problems encountered in the experience and Xiaowan timely feedback, Xiaowan will give you a satisfactory answer. You are welcome to come again next time.