Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City) Reviews

Response from Property: 尊敬的賓客，您好！看到您如此生動又真摯的點評，我們整個團隊都感到特別開心與鼓舞！“狠狠的好”、“巴適得很”這些評價，簡直説到了我們心坎裏。您對設施、衞生、環境和服務的全面認可，是我們持續提供優質體驗的最佳動力。能讓您擁有一個安靜、舒服、睡眠香甜的完美入住日，就是我們最大的成功。誠摯期待您的再次光臨，我們再為您提供“狠狠好”的體驗！祝您一切順心！

Response from Property: Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you loved your stay with us and appreciated our clean facilities, ideal location, friendly service, and reasonable pricing. Our team works hard to ensure every guest has a comfortable and enjoyable experience, and your kind words mean the world to us. We truly value your support and can’t wait to welcome you back on your next visit!

Response from Property: 尊敬的賓客您好，非常感謝您選擇維也納國際羅湖水貝珠寶城酒店並給予我們最寶貴的反饋，為每一位賓客提供温馨舒適的入住環境，創造愉悦舒心的絕佳入住體驗，是我們每一位錦江人銘記於心並努力踐行的宗旨，我們真誠的希望在不久的將來，能夠有機會繼續為您服務，為您創造一次至善至美的入住體驗，期待您的再次光臨！

Response from Property: 尊敬的客人：感謝您的點贊鼓勵！您的認可，是我們持續進步的動力~維也納國際酒店（羅湖水貝珠寶城店）將繼續以熱情的服務和舒適的住宿體驗，期待您的再次光臨！祝您生活愉快，笑口常開！維也納國際酒店（羅湖水貝珠寶城店）

Response from Property: 看到客官您的點評小夥伴們萬分開心。很榮幸我們的服務得到您如此高的評價，我們將繼續維持這份熱情真摯的為客人服務。舒適、靜謐、温暖、樸實的住宿空間是小維致力為您打造的生活方式，我們很期待您經常來看看,等您回家哦。期待您的下次入住哦~~

Response from Property: 親愛的客户，非常感激您抽出寶貴的時間為我們的酒店留下了積極的評價。我們將繼續努力提升各項服務和設施，為您提供更加舒適和愉快的住宿體驗。感謝您的支持和信任！

Response from Property: 您好！感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力， 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店所有房間按照集團最新標準裝修設計,是您外出旅遊的最佳選擇。為您服務是我們的榮幸， 酒店全體員工期待您的下次光臨！

Response from Property: Dear guest, we sincerely apologize for the inconvenience you experienced during your stay. Following this incident, we conducted an in-depth investigation. Regarding your complaint about the door being opened, we discovered that the previous guest mistakenly thought they had not yet checked out and swiped the lock. They only paused for a few seconds before leaving and did not enter your room. Regarding your concerns about hotel hygiene, all linens are changed after each guest, and we maintain records of cleaning staff and room inspections. If you have any questions, please contact the police for verification. We have repeatedly and sincerely apologized for your concerns about the lack of respect and the need for crisis public relations. However, we were unable to meet your request, and we once again express our deepest apologies. Thank you for your support and feedback. We will continue to improve and optimize our services, striving to provide every guest with superior service quality.

Response from Property: Dear guest: Hello! First of all, please allow me to express my sincerest apologies on behalf of the entire management of Vienna International Hotel (Luohu Shuibei Jewelry City)! We are very sorry that the stay experience we brought you this time was far below your expectations, and even made you feel "super speechless" and disappointed. This is definitely not the service level that the Vienna brand should have. We fully understand and attach great importance to your disappointment and dissatisfaction, and sincerely thank you for taking the time to point out the problem in such detail. Your specific descriptions about the actual area of the room not being consistent with the page display, the door cannot be fully opened and needs to be entered sideways, the conflict between the shower door and the toilet position causing extreme inconvenience in use, and the cramped bathroom space have been carefully recorded and immediately fed back to the relevant departments for thorough investigation and verification. The experience you described, especially the serious impact of the spatial layout on basic living convenience (such as entering and exiting, going to the toilet, and bathing), is absolutely unacceptable. We are well aware that this has seriously affected the comfort of you and your family, and we apologize again for this! The original intention of the hotel design should be to provide guests with a comfortable and convenient environment. Obviously, we failed to achieve this basic goal in the room you stayed in. We will focus on the layout design issues you mentioned and conduct in-depth reviews with relevant departments. At the same time, we are very grateful that you still objectively affirmed the service attitude of the staff despite such dissatisfaction. Your recognition of your colleagues is our motivation to continue working hard in difficult situations. We will convey your encouragement to the front-line team and continue to strengthen our service awareness and capabilities. We are sorry for the bad experience you have brought to you. Your opinions play a very important role in continuously improving our services and products. We sincerely hope that you will choose Vienna International Luohu Shuibei Jewelry City Hotel again if you have the opportunity!

Response from Property: Dear guest, hello! First of all, we are deeply sorry for your stay experience this time. This is not the service level we should have. After verification, the room hygiene problem you reported was indeed caused by serious omissions in the cleaning process of the housekeeping department. We take full responsibility for this. We feel extremely guilty for failing to provide you with a clean and comfortable stay environment. We also deeply reflect on the waiting problem after your arrival. The front desk should have coordinated and resolved it in a timely manner, but failed to respond efficiently, which further affected your experience. This is our management dereliction of duty. In response to this incident, we have carried out a comprehensive rectification of the housekeeping department, including strengthening cleaning quality inspections, implementing a double-check mechanism, and severely handling the relevant responsible persons. At the same time, the front desk team has also carried out emergency training to ensure that similar situations do not occur again.

Response from Property: Dear Valued Guest, We are delighted that you enjoy your stay. Our friendly and attentive service is one of the hallmarks of Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City Branch). Providing you with warm and thoughtful service and a comfortable and quiet resting environment is our responsibility, and we will continue to strive to serve every guest well! Your comfort and well-being are our priority. We want you to feel at home at our hotel, as we treat our guests like family. We are confident that you will have a comfortable stay and look forward to your next visit.

Response from Property: Dear distinguished guest, I am very happy that you like it here. Neighborhood service is one of the characteristics of our Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City). It is our responsibility to provide you with warm and thoughtful service and a comfortable and quiet resting environment. We will continue to work hard to serve every guest! Your comfort in our hotel is what we pursue. When you come to our hotel, it is like returning home, because we treat guests as family members. We will definitely make your stay comfortable. I look forward to your visit again.

Response from Property: Dear Valued Customer, Thank you for choosing and staying at Vienna International Hotel (Shenzhen Luohu Shuibei Jewelry City Branch). We also appreciate taking the time to give us a five-star review. Our hotel offers personalized service and a high-quality experience, and we believe that with your support, we will continue to do even better, providing you with a warm and welcoming stay and adding a touch of surprise to your journey! We sincerely look forward to your next visit and wish you success in your work and a happy life.

Response from Property: Dear guests: Hello! Thank you very much for your 5-point praise. Xiao Wei is very happy. Your satisfaction is our driving force, and we will repay your trust in us with better services. All the hotel staff are waiting for your stay again. Please remember to come often. We look forward to seeing you again.