Guest Reviews of Joy Lai Hotel (Nanshan Subway Station)
9.2/10
Very Good
755 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities9.1
Service9.3
Cleanliness9.1
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All reviews(755)
Positive reviews(731)
Reviews with photos/video(236)
Many amenities(61)
Convenient parking(51)
Easy to get around(45)
Friendly front desk staff(45)
Perfect for business trips(15)
Close to metro(14)
Good Internet(6)
Stayed multiple times(4)
Negative reviews(24)
Anonymous User
Special Single Room
Stayed in Mar 2025
Solo travellers
2 review
8.0/10
Very Good
Posted on May 1, 2025
The place was ok. They upgrade the room for me. The room was big. However, it was not sound proof. It was a bit noisy can hear people talking outside.
Response from Property: Dear guests, thank you for staying at Joy Hotel. The hotel is located on Xuefu Road, Nanshan District, Shenzhen, near Exit H of Nanshan Metro Station Line 11 and 12. Whether you have just arrived and need to check in, or have any questions or need help during your stay, we are always here to support you. The front desk is at your service 24 hours a day to solve your problems at any time. There are all kinds of food, drink and entertainment around the hotel: Tianhong, Ode to Joy; it is adjacent to Coast City and Nanshan Maoye, which can meet your various shopping needs. Thank you again for your support of the hotel, and look forward to visiting again. I wish you a pleasant journey!!!
Guest User
Cozy Queen Room
Stayed in Dec 2024
Couples
11 review
10.0/10
Outstanding
Posted on Mar 24, 2025
设施:The facilities are quite good.
卫生:The sanitation is quite clean.挺不错的推荐
Response from Property: Dear guests, thank you for staying at the Joy Hotel near Nanshan Subway Station and sharing your experience. There are many places to eat, drink and have fun around the hotel: Rainbow, Ode to Joy; it is adjacent to Coastal City and Nanshan Maoye, which can meet your various shopping needs. Thank you again for your support and affirmation, and look forward to your next visit. I wish you a smooth work and a happy life!!!
Edward Curtain
Budget Queen Room
Stayed in May 2023
Business travellers
72 review
6.0/10
Posted on Jun 21, 2023
Convenient location and good value. The rooms windows face into a vacant hallway. No natural light. Please note.
Response from Property: 簡簡單單幾個字,是滿滿的信任,是穩穩地幸福,別人拿不走,也擦不掉的成就感,喜歡的是您輕敲鍵盤時敲出關於認可的所有字眼,祝您生活愉快!!
junming
Budget Queen Room
Stayed in Sep 2023
Business travellers
111 review
10.0/10
Outstanding
Posted on Oct 5, 2023
goooooood
Response from Property: .看到客官簡單而又深厚的好評真的是好激動呢,出行在外要的就是一份舒心,要的就是一份親切,要的就是一份温馨,因為這也是我們的心願,願來到喜悦來每一個人都是開心的! 您的滿意就是我們的追求!期待您的再次光臨。
Guest User
Queen Room
Stayed in Mar 2025
Solo travellers
11 review
10.0/10
Outstanding
Posted on Apr 16, 2025
Although it is far from the subway station, it is very convenient to eat and shop around. The hotel has comfortable bedding, a variety of pillows of different heights to choose from, and late check-out is possible. It was a very good experience
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Joy Hotel. The hotel is located on Xuefu Road, Nanshan District, Shenzhen, near Exit H of Nanshan Metro Station Line 11 and 12. Whether you have just arrived and need to check in, or have any questions or need help during your stay, we are always here to support you. There are all kinds of food, drink and entertainment around the hotel: Tianhong, Ode to Joy; it is adjacent to Coastal City and Nanshan Maoye, which can meet your various shopping needs. We will continue to work hard to live up to your praise. Thank you again for your support and affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!!!
Guest User
Budget Queen Room
Stayed in Feb 2025
Business travellers
55 review
10.0/10
Outstanding
Posted on Mar 24, 2025
The hotel is only a few minutes' walk from Nanshan subway station. The surrounding supporting facilities are complete. The service attitude is really good 👍 Very professional and important. Remember to stay in this hotel next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好:感謝您入住南山地鐵站喜悦來酒店並分享您的入住體驗,酒店周邊吃喝玩樂一應俱全:天虹、歡樂頌;毗鄰海岸城、南山茂業,滿足您的各種購物需求。再次感謝您的支持與肯定,期待您的下次光臨,祝您工作順利,生活愉快!!!
Shiershimaobushigou
Special Single Room
Stayed in Dec 2024
Solo travellers
41 review
10.0/10
Outstanding
Posted on Jan 26, 2025
The front desk upgraded my room for free. This room is very comfortable, the bed is moderately hard, and it is very clean overall. There are also many food options downstairs. This price is very cost-effective in Shenzhen!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Joy Hotel near Nanshan Subway Station and sharing your experience. There are many places to eat, drink and have fun around the hotel: Rainbow, Ode to Joy; it is adjacent to Coastal City and Nanshan Maoye, which can meet your various shopping needs. Thank you again for your support and affirmation, and look forward to your next visit. I wish you a smooth work and a happy life!!!
Guest User
Special Single Room
Stayed in Nov 2024
Business travellers
14 review
7.7/10
Good
Posted on Dec 30, 2024
In general, the price/performance ratio is good. The front desk staff is very friendly. Two bottles of water are provided in the room. There are many delicious foods nearby. It is about 600 meters away from the subway station.
Original TextTranslated by Google
Response from Property: Meeting is destiny. We cherish the first meeting with every guest and try to satisfy, surprise and even move you. We are very happy to receive your good comments and look forward to meeting you next time.
Guest User
Special Single Room
Stayed in Nov 2024
Solo travellers
6 review
10.0/10
Outstanding
Posted on Dec 30, 2024
Manager Li was very enthusiastic! After I confirmed my itinerary, I planned to stay for three more nights because of her enthusiasm, but their credit card machine could not accept foreign credit cards.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Joy Hotel near Nanshan Subway Station and sharing your experience. There are many places to eat, drink and have fun around the hotel: Rainbow, Ode to Joy; it is adjacent to Coastal City and Nanshan Maoye, which can meet your various shopping needs. Thank you again for your support and affirmation, and look forward to your next visit. I wish you a smooth work and a happy life!!!
Evanlovestravel
Family-friendly 2-bed Room
Stayed in Sep 2024
Family
7 review
5.0/10
Posted on Oct 26, 2024
It takes 10 minutes to walk from the Nanshan subway to the hotel, even longer if you are carrying luggage.
When I made the reservation, it was said that I could check in at 1 pm. When I arrived at 5 pm, I was told that the room was not ready yet and I would have to wait for half an hour. After waiting for half an hour, they said 5 minutes, and then they said 5 minutes, and then they said 10 minutes, and then they said 10 minutes, and then they said 10 minutes... I started to feel unhappy, and then they said they could let me stay until 5 o'clock in the afternoon of the next day. house. Anyway, after waiting and waiting, I finally checked in at 6:10 pm.
I told them not to use smoking rooms because my family has asthma. As soon as the door opened, there was a smell of cigarette smoke. It must have been the hotel manager. A lady said it smelled of betel nut, not cigarette smoke. Well, whatever you say is what it is. When I entered the room, the floor was still wet and had just been mopped. It was said that the previous tenant checked out at 3pm. I just want to ask, even if I reserve a room in advance, do I need to wait until I come to check in to clean the room? It was super hot and stuffy at the front desk, and I felt upset just sitting there.
The room is small. The family room booked can only accommodate one large suitcase, so there is not much space.
The bathroom tiles were cracked and I almost pierced my feet. Water damage everywhere.
The good thing about this hotel is that it has a washing machine and dryer (although I haven't used it yet), a kitchen (but it can't cook), and you can also receive express delivery.
I don’t know if this price is reasonable in Shenzhen? Choose carefully according to your needs.
Anyway I won't stay here again.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Nanshan Metro Station Joyland Hotel and sharing your stay experience. The hotel is more than 600 meters away from Nanshan Station. If you have any questions when booking a room, you can call the front desk and we will answer it in detail. Postponement I'm really sorry for missing your check-in time. Thank you for your understanding. There are quite a few rooms in the hotel. I was temporarily unwell and asked for leave that day, which resulted in a shortage of room supply. It was indeed the hotel's negligence and it also helped you delay your check-out time. We will try our best to help you in the future. Strengthen the management of guest rooms. You mentioned that the room smelled of cigarette smoke, etc. At that time, we told you that if you were not satisfied with the room type, you could apply for a refund in the Ctrip backend. You said that it was too troublesome to cancel the order. We said at that time that we would help you with the refund. You I am not willing to apply for a refund. We have done our best to serve you and try our best to satisfy all customers. However, conditions are limited and the hotel's quality cannot be compared with star hotels. The hotel facilities do not have a kitchen. Please understand clearly. The apartment hotel has a kitchen. It is recommended that you call the hotel first to inquire clearly next time to avoid being dissatisfied after check-in. Thank you for your valuable opinion. There are all kinds of food, drink and entertainment around the hotel: Tianhong, Huanxi Song; adjacent to Coast City and Nanshan Maoye, it can meet your various shopping needs. Thank you again for your support and look forward to your next visit. I wish you success in your work and a happy life! ! !
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Business travellers
9 review
10.0/10
Outstanding
Posted on Oct 15, 2024
The hotel has many rooms, the environment is very good, clean and tidy, there are many places to eat downstairs, morning, noon and night, there is a lot of choice, it is about 800 meters away from the subway entrance, not far,
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Joy Hotel near Nanshan Subway Station and sharing your experience. There are many places to eat, drink and have fun around the hotel: Rainbow, Ode to Joy; it is adjacent to Coastal City and Nanshan Maoye, which can meet your various shopping needs. Thank you again for your support and affirmation, and look forward to your next visit. I wish you a smooth work and a happy life!!!
Meiyoulinghunderenzhu
Budget Queen Room
Stayed in Aug 2024
Business travellers
4 review
10.0/10
Outstanding
Posted on Sep 3, 2024
Facilities: Very new and complete
Hygiene: Good
Environment: Good
Service: The front desk service is warm, thoughtful and meticulous. Special thanks to the lady who helped me store my luggage and arranged a room for me to change clothes when I picked up my luggage (I was sweating in the hot summer)!
Original TextTranslated by Google
Response from Property: Meeting is destiny. We cherish the first meeting with every guest and try to satisfy, surprise and even move you. We are very happy to receive your good comments and look forward to meeting you next time.
Anonymous User
Special Single Room
Stayed in Jul 2024
Solo travellers
2 review
10.0/10
Outstanding
Posted on Aug 7, 2024
Facilities: Complete
Sanitation: Clean
Environment: Very good
Service: Thoughtful
The hotel is very good, with convenient transportation and location, good front desk service attitude, quick check-in, cool room, air conditioning, comfortable and quiet, clean and sanitary, soft bed, comfortable sleeping, complete facilities and equipment, great water pressure, comfortable shower, free parking space at the door, but unfortunately I didn't drive here, it's very suitable for friends who drive here to travel, recommended to stay
Original TextTranslated by Google
Response from Property: Meeting is destiny. We cherish the first meeting with every guest and try to satisfy, surprise and even move you. We are very happy to receive your good comments and look forward to meeting you next time.
Guest User
Family-friendly 2-bed Room
Stayed in Dec 2024
Family
10 review
5.0/10
Posted on Jan 18, 2025
The room is small, the price is not cheap, and the infrastructure is poor! The worst place to stay in Guangzhou for a week!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for staying at Nanshan Subway Station Joy Hotel and sharing your stay experience. Thank you very much for your valuable suggestions. We will listen carefully and make continuous improvements. If you have any questions during your stay, please feel free to call the front desk. If you don't like the room type when checking in, we will help you contact the platform for a refund at any time. The prices will be slightly higher on holidays. Please understand that our hotel is located in Nanshan, Shenzhen, not Guangzhou. Did you order the wrong thing? There are all kinds of food, drink and entertainment nearby: Tianhong, Ode to Joy; adjacent to Coast City and Nanshan Maoye, to meet your various shopping needs. Thank you again for your support and look forward to your next visit. I wish you smooth work and a happy life! ! !
Guest User
Special Single Room
Stayed in May 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Jun 26, 2024
The facilities of this hotel are very modern and complete, the beds are comfortable, and the service staff is very friendly. The room is very clean, the items are neatly arranged, and it makes people feel very comfortable. The hotel is in a good location, convenient transportation, and there are many attractions to visit around. Overall, it was a very pleasant stay. The front desk service is particularly thoughtful 👀 I will stay here next time I come to Shenzhen for business ✅
Beautiful environment, good location, convenient transportation, comfortable and clean rooms, enthusiastic service staff, happy to provide various help, free parking. The facilities are very user-friendly, the network high-speed signal is good, and the scenery outside the window is good. There is a free self-service laundry dryer, and the design of the small ornaments in the room is also very distinctive. Good value for money, I will stay there next time.
The scenery is really beautiful, it must be described as beautiful. The scenery outside is really amazing! I stayed in this hotel with my friends. There are a lot of food on the side. The green plants are really good, and I really like trees. At first we. Checked in the economy king room! Later I stayed in the deluxe king room. The scenery is really great! At night, we drank Harbin beer and Zhou Hei Ya in the room, hahahaha, so happy, and they also provided us with free parking! ! It was invincible, and the sanitation was also clean. I also met their room manager in the corridor, who asked us if we needed any help, such as whether we needed disposable items. I was really touched, I love it, and I must give it five stars!
Original TextTranslated by Google
6/8
Response from Property: We are extremely delighted to receive your affirmation. In the days to come, we will continue to improve our quality services so that you can have a brand new stay experience every time you come. With a die-hard fan like you, I believe that there will be more surprises when you come to the hotel. See you soon.