To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(3279)
Positive reviews(3221)
Reviews with photos/video(544)
Friendly front desk staff(244)
Delicious breakfast(175)
Offers pick-up/drop-offs(78)
Close to airport(72)
Well decorated(66)
Stayed multiple times(61)
Awesome gym(26)
Negative reviews(58)
Qingchen
Deluxe Twin Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 20, 2024
We had a wonderful stay at Shenzhen Air International Hotel on our family trip. The hotel is very clean as it just has been renovated. And the staff are very friendly and attentive. We specially want to thank for the guest service team who has maintained our room nice and tidy, and also the front desk and welcoming team and janitors who greets us and help us every day during our stay. We specially want to thank to Junjie Xu, Rongle Deng and Huan Ling who have assisted us a lot during our stay. Have already made another booking for our next stay in Shenzhen Air International Hotel.
Response from Property: Dear customer, It is our great honor to hear that you have a wonderful stay in Shenzhenair International Hotel. Your satisfaction is our greatest motivation. We are pleased to know that your experience was well worth to cost. Thank you for your recognition of Junjie Xu, Rongle Deng and Huan Ling's service attitude. We look forward to welcoming you again in the near future and continue to provide you with more commendable service and experience. We wish you a happy life and a good mood every day!Best wish, Shenzhen Air International Hotel
Anonymous User
Executive Room (Double bed)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 28, 2024
We loved the decoration that they did for our kids. Both 8 year old and 1 year old were very happy playing. Also the staff were so sweet and hospitable, making sure we are comfortable the whole stay!
Response from Property: Dear customer, Thank you very much for your affirmation, we are very honored to be your kids had a happy time in hotel! Your satisfaction is our greatest motivation. We are pleased to know that the quality of staff service received your praise. We look forward to welcoming you again in the near future and continue to provide you with more commendable service and experience. We wish you a happy life and a good mood every day! Shenzhenair International Hotel
dovanhiep
Deluxe Double Room
Stayed in Aug 2024
Business travellers
8 review
4.0/5
Very Good
Posted on Aug 10, 2024
Great location to go around. Delicious breakfast. The hotel offers you a great internet connection without any firewall.
Response from Property: Dear customer, thank you for choosing Shenzhenair International Hotel~ As you said, hotel located in city's central, near the MTR and good facilities.We're thrilled you enjoyed your stay with us! Your feedback means the world to us, and we're glad our servicesmet your expectations. Looking forward to welcoming you back soon!Best wishes,Shenzhenair International Hotel
Anonymous User
Deluxe Twin Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 11, 2024
This hotel is very good, located in city's central, near the MTR and good facilities
Response from Property: Dear customer, thank you for choosing Shenzhenair International Hotel~ Appreciate your kind remarks about our hotel. It's always a pleasure to receive such positive feedback.Hotel'location is superior, which is surrounded by malls, subway stations, convention center, and parks. We strive toprovide the best experience for all our guests, and your satisfaction is our top priority.Best wishes,Shenzhenair International Hotel
Katie
Premier Double Room
Stayed in Jul 2024
Family
1 review
3.7/5
Posted on Jul 9, 2024
The room is very nice with a big bath tub.
The swimming pool is good for kids.
Response from Property: Dear valued guest, thank you for your kind words about our hotel! We are delighted to hear that you enjoyed the comfortable room with its large bathtub and that our swimming pool was a hit with the children. We take pride in providing a welcoming and enjoyable experience for all of our guests, and it is wonderful to know that we were able to meet your expectations.We look forward to welcoming you back again soon!Shenzhenair International Hotel~
BriC
Executive Double Room with View
Stayed in Mar 2024
Couples
8 review
4.7/5
Amazing
Posted on Apr 7, 2024
The place is super clean! Huge room that can fit up to 3 people by adding an extra bed. Love the amenities including the lane pool and the professional gym! Close to a plaza for decent food!
Response from Property: Dear guest:Thank you for your review of our hotel! We are glad that you are satisfied with our accommodation and facilities. Keeping the hotel clean is one of our top priorities and we will continue to work hard to ensure that every guest enjoys a clean and comfortable stay.Our rooms are designed to be spacious and comfortable to accommodate multiple guests. At the same time, our swimming pool and gym facilities are also highly acclaimed, and we constantly update our facilities and provide professional services to ensure guests have a pleasant fitness experience.The hotel is surrounded by a shopping plaza offering a wide variety of dining options, so guests can enjoy the food. We will continue to strive to provide our guests with convenient surroundings and comfortable accommodations.Thank you for choosing our hotel and look forward to your next visit!Shenzhenair International Hotel~
Jer Cha Jer
Deluxe Twin Room
Stayed in Jun 2024
Family
19 review
4.2/5
Very Good
Posted on Jul 2, 2024
Happy breakfast!
Response from Property: Dear valued Mikanjerry.Thank you for enjoying our breakfast and we look forward to seeing you again. Wish you a happy life!Shenzhenair International Hotel~
Waleedr
Premier Double Room With View
Stayed in Jul 2024
Business travellers
35 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Great staff ( Specially David the duty manager, who cares much about customers, and welcomed me with a bowl of fruits at my room every day during my stay ).
Very clean hotel
Very good services
Great breakfast
I do recommend this hotel
Response from Property: Dear customer, thank you for your enthusiastic comments about our hotel and staff! We are glad that you enjoyed excellent service and a comfortable stay during your stay. David and our team are committed to ensuring that every guest feels at home with care and attentive service. Your compliments will be the best encouragement for our hard-working. If you have any other needs or further suggestions for our service, please feel free to contact us. Thank you again for your recommendation and look forward to serving you again! Shenzhenair International Hotel
Guest User
Executive Twin Room
Stayed in May 2024
Business travellers
4 review
4.7/5
Amazing
Posted on May 24, 2024
I stayed here for 4 nights and had a wonderful experience. The room is spacious and super clean with modern amenities. Nespresso coffee is certainly a plus! The staff is friendly and helpful, especially Yara in the front desk. Her big smile made my day! The free breakfast and executive lounge are a bonus. When I came back to the hotel and wanted to grab a bite in the evening, the mini buffet at the executive lounge comes in handy.
I wish the water pressure in the shower can be more powerful and the drainage would run faster. All in all, Shenzhenair Hotel is an outstanding hotel. I'd definitely refer to my friends and return again next time.
Response from Property: "Dear valued customer,It brings us immense joy to read about your delightful 4-night stay with us! We are thrilled that Shenzhenair Hotel could provide you with a wonderful home away from home experience. Your kind words about our Nespresso coffee offerings warm our hearts. We are also pleased that you enjoyed our complimentary breakfast and executive lounge amenities, including the convenience of the mini evening buffet.Your feedback regarding the shower water pressure and drainage speed is invaluable to us, and we assure you that we will promptly address these areas as part of our ongoing efforts to improve.Your endorsement means the world to us, and we are honored that you would recommend us to friends and consider revisiting. Shenzhenair Hotel eagerly awaits your return, ready to welcome you with open arms and further enhance your experience.Until then, may your future travels be filled with joy and discovery.Warm regards,Shenzhenair International Hotel"
CrazyT
Superior Double Room (Inner Window,No View)
Stayed in Apr 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Very nice place with friendly and helpful staff
The breakfast do not have too much choice, do not recommend
Response from Property: Dear valued customer,thank you for your recognition of our hotel atmosphere and the friendly attitude of the staff, your satisfaction is our driving force. With regard to your breakfast options, we apologize for not meeting your expectations. We will pass on your comments to the catering department to ensure that every guest can enjoy a variety of delicious food. Although this breakfast experience did not meet your expectations, please believe that we will continue to work hard and hope that we will have the opportunity to win back your favor with a wider variety of dining options in the future. We look forward to your coming again and giving us a chance to make up for our regrets and make the next encounter more perfect.Shenzhenair International Hotel~
Li Kin Fai李健暉
Superior Twin Room (Inner Window,No View)
Stayed in Oct 2023
Couples
12 review
3.7/5
Posted on Oct 28, 2023
We were given a non smoking room but could still smell the smoke odour, we requested to change room but was informed that we have to wait two hours. A new room on a higher floor with bath tub was assigned and we were allowed to use the lounge for breakfast next morning, which was much less crowded than the restaurant on ground floor. A wide variety of Chinese and western style food was offered.
Response from Property: Dear valued customer,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the smoke odour in the non-smoking room you were initially assigned. We understand the importance of providing a comfortable and smoke-free environment for our guests.We are glad to hear that our staff promptly addressed your concern by offering a room change to a higher floor with a bath-tub. Additionally, we are pleased that you enjoyed the benefits of using the lounge for breakfast the next morning. Once again, we apologize for the initial inconvenience and thank you for your understanding. We value your feedback and will take it into consideration for further improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Shenzhenair International Hotel
Guest User
Executive Double Room with View
Stayed in Oct 2023
Couples
8 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Everything is perfect, attentive service and the room is spacious, The buffet breakfast is not worth it though, the choice is limited
Response from Property: Dear valued customer,Thank you for your feedback! We are thrilled to hear that you found our service attentive and the room spacious. We apologize for the limited choice in the buffet breakfast. Rest assured, we will take your comments into consideration for future improvements. If there is anything else we can assist you with during your stay, please don't hesitate to reach out to our duty manager. We will go above and beyond to help you! Wish all the best and looking forward to seeing you again~ Shenzhenair International Hotel
Guest User
Deluxe Double Room
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Stayed multiple times. Loved every bit of it. Roomy and clean, friendly front desk, nice breakfast…this hotel has all I hoped for. Also Yuki was so helpful with all my inquiries and she deserves a thumb up.
Keep it up. You are all doing a good job here.
Response from Property: Dear valued customer, Thank you very much for sharing such a wonderful review following your recent stay with us. We are delighted to know that our team was able to exceed your expectations, and your recognition is the BEST motivation for us going forward. Thank you again for staying with us and we hope to be your home away from home! Wish you a happy life! Shenzhenair International Hotel~
ElvisChan
Deluxe Double Room
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Camilla and Ray are very nice. Services are in expectation. Wish to enjoy again!
Response from Property: Dear valued Guest! Thank you so much for making us your second home in Shenzhen! Journey, may our service bring you the warmth of home, and look forward to meeting you next time.Shenzhenair International Hotel
Guest User
Deluxe Twin Room
Stayed in Sep 2023
Family
5 review
4.5/5
Great
Posted on Oct 8, 2023
Very nice and clean hotel, nice location, will definitely recommend it to friends and relatives!
The gym room was so cool and nice, remember to bring your workout clothes!
Response from Property: Dear valued customer, thank you for choosing Shenzhenair International Hotel! We are thrilled that you had a good time with us, your recognition and support are great motivation for us! Hotel has been one of the most iconic local hotels for 18 years, and the major rennovation was completed in 2022. Like mentioned, hotel is surrounded by metro stations, shopping malls, restaurants, convention center, parks, and a 10 mins ride to the bay area. The Panatta fitness center is welcomed by many, located on the 6th floor and opens from 7:00-23:00. Thank you again for staying with us and looking forward to seeing you again~ Best wishes, Shenzhenair International Hotel