Shenzhen Science Park ICON LAB Aiken Hotel (Wanxiang Tiandi Branch) Reviews
Shenzhen Science Park ICON LAB Aiken Hotel (Wanxiang Tiandi Branch)
No.2009 Shahe West Road, Nanshan District, Shenzhen, Guangdong, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Shenzhen Science Park ICON LAB Aiken Hotel (Wanxiang Tiandi Branch)
9/10
Good
2300 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.1
Amenities8.8
Service9.0
Cleanliness9.2
Filter by:
Sort by:
All reviews(2300)
Positive reviews(2202)
Reviews with photos/video(426)
Friendly front desk staff(260)
Easy to get around(97)
Convenient for shopping(88)
Average sound insulation(67)
Stayed multiple times(34)
Close to metro(22)
Perfect for business trips(14)
Garden view(9)
Negative reviews(98)
BFee
Cozy Queen Room
Stayed in Nov 2024
Couples
3 review
9.0/10
Great
Posted on Dec 28, 2024
Location is good and easy to find. Walkable distance to metro station and shopping centre.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Elegant Twin Room
Stayed in Oct 2024
Travel with friends
4 review
8.5/10
Very Good
Posted on Dec 4, 2024
Good location, hotel room view is not good, very close to the residential car park, they only have 5 floors, the room and toilet is too dark, the toilet has a big window, when you close the curtain - it covers the mirror 🤪
Response from Property: Dear guest, hello! Thank you for your feedback. Your suggestions will help us do better. Xiaoaiken is constantly growing. I hope you will come often to witness our growth! Thank you for your company and wish you a happy life~~
Guest User
Featured Cozy Room (Double Bed)
Stayed in Apr 2025
Couples
10 review
7.5/10
Posted on May 3, 2025
The room had no windows, some cigarette smoke smell from other rooms when you turn on ventilation, good projector tv with free movies to choose from
Response from Property: 非常感謝您選擇入住我們酒店並分享您的入住體驗!我們很高興您對房間的投影設備和免費電影點播服務感到滿意,這是為了讓您的住宿體驗更加舒適和愉悦。關於您提到的通風和煙味問題,我們深表歉意。酒店所有客房均為無煙客房,我們已對相關區域進行徹底檢查,並將加強巡查和通風管理,確保類似情況不再發生。同時,我們的前台團隊24小時為您服務,如需更換房間或協助,請隨時聯繫我們,我們將竭誠為您提供幫助。 您的反饋對我們至關重要,我們將持續優化服務細節,努力為您帶來更好的入住體驗。期待您的再次光臨,祝您生活愉快!
Guest User
Courtyard Twin Room
Stayed in Feb 2025
Family
3 review
9.0/10
Great
Posted on Mar 26, 2025
The Icon Lab Aiken Hotel is conveniently located in the Nanshan district of Shenzhen. It is within a few minutes walking distance of the large MIXC mall, which in itself is able to occupy you for a whole day & night. Plenty of shops, restaurants, exhibitions, an ice skating rink, coffee shops, and other larger and smaller facilities there, a great bakery, and a very nice al-fresco setting where you can - weather permitting - eat outside at the ample number of terraces. In the weekends it gets very busy, so do make a reservation if you can, or simply come early (5:00 - 5:30 pm) to ensure you don't have to wait in line or won't even be able to get a seat at all. The hotel is simple, clean, has nice sized rooms. Note that some rooms don't have windows, such as the Courtyard rooms (but no courtyard to look at, only a blind wall right outside your 'balcony'). The reservation is clear about that, so no complaint. Breakfast is available and has a basic choice of warm or cold food at a very reasonable price. The only negative comment is that noise from other rooms was very audible. Hence if your are sensitive to a crying baby or a couple having a louder discussion, you should be aware. The overall service is friendly. Good stay.
Response from Property: 感謝您選擇入住我們酒店並抽出時間分享您的真實反饋和對小艾的認可,也很高興您認可早餐的性價比!我們會繼續保持餐食品質,並計劃增加更多樣化的選擇;同時您的建議對我們至關重要, 我們將持續優化細節,提升整體體驗,再次感謝您的寶貴意見,期待能有機會為您提供更完美的入住體驗。祝您生活愉快!
KSSK
Cozy Twin Room
Stayed in Jan 2025
Family
13 review
8.0/10
Very Good
Posted on Mar 7, 2025
Location of the hotel is good, just a short distance walk to the Wan Xiang Tian Di Mall. The hotel is part of a commercial building complex, caused the Didi driver some difficulties to find its’ pick up/drop off point. Room is very modern and clean. Service staffs were generally efficient but not as warm as those in 2rd/3rd tier cities. No chance to use the facility but believe it should be good. Generally it is a good property for short stay.
Response from Property: 感謝親對小艾墾的支持和讚賞,我們會繼續努力維持服務質素,祝您一切順利~
Skye
Cozy Queen Room
Stayed in Jan 2025
Business travellers
28 review
4.0/10
Posted on Feb 22, 2025
This hotel is new but the rooms have no windows. There were fake sliding window with no sunlight. It is so depressing to stay in a dark room like this
Response from Property: 感謝親親的選擇,舒適房確實沒有外窗的,小艾在網站也有備註呢;這個房型因為無窗所以小艾有特意增設玻璃城市景牆布和燈光氛圍,也會緩和整體視覺和感受‘;如果親親不喜歡這個房型也沒關係呢,小艾還有其他房型可以選擇哦,比較推薦您選擇城景房呢,城景房外窗房型面積在30平米左右設施設備也會更方便呢,歡迎親親下次到訪~
NBW
Cozy Queen Room
Stayed in Dec 2024
Couples
12 review
8.5/10
Very Good
Posted on Jan 20, 2025
For the price the location is excellent. The room was without a window which was not a problem. It was quite a cosy room.
The breakfast restaurant was not a relaxed place and quite scruffy, the food was only average.
The biggest problem was the lack of soundproofing for the bathrooms. I could hear EVERYTHING from a nearby bathroom, and the noise of nearby showers was also too much.
Response from Property: 尊敬的賓客,您好! 已將您的反饋傳達於相應部門排查,感謝有您的建議,也便於我們做的更好,小艾墾不斷的成長之中,希望您經常過來,見證我們的成長! 感謝您的陪伴,祝您生活愉快~~
Ho Yan Adam
City-View Queen Room
Stayed in Dec 2024
Solo travellers
14 review
9.5/10
Amazing
Posted on Jan 11, 2025
The room is clean, tidy and new. Hotel location is great with shopping mall and Metro station within 5 mins walking distance. There is a McDonald and a coffee shop at the ground floor. Definitely value for price.
Response from Property: 尊敬的賓客: 您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來
christian
Cozy Queen Room
Stayed in Jan 2025
Business travellers
3 review
9.0/10
Great
Posted on Feb 23, 2025
It's not really well mentioned that are rooms without window. all the rest is perfect
Response from Property: 感謝親親的選擇,舒適房確實沒有外窗的,小艾在網站也有備註;不過沒關係哦,小艾還有其他房型可以選擇哦,比較推薦您選擇城景房呢,城景房外窗房型面積在30平米左右設施設備也會更方便呢,下次小艾帶親親看一下城景房喜不喜歡哈,歡迎親親下次到訪~
Guest User
City-View Queen Room
Stayed in Dec 2024
Family
7 review
8.5/10
Very Good
Posted on Mar 30, 2025
Clean and spacious rooms. Unfortunately you need to pay to watch a lot of the TV programmes.
Response from Property: 尊敬的貴賓,非常感您對房間環境的稱讚!關於電視節目付費的問題,因版權限制,部分節目需額外收費。給您造成不便,實在不好意思。目前您也可使用房間的高速Wi-Fi,通過個人設備觀看喜歡的節目,希望能為您彌補遺憾,祝您萬事順遂!!!
Guest User
Cozy Twin Room
Stayed in Oct 2024
Family
1 review
7.0/10
Posted on Nov 22, 2024
The room has no window, although it was stated in the website which I did overlook. I have never been to a hotel without a window. The feeling is terrible dark especially when in the morning you had to refresh after sleep. I suggested that the advertisement on the website should have the provision “no Window” highlighted and for customers reference and attention. Besides the toilet shower is badly designed which the opening of the glass door inward to the side of the shower head will bump into the shower head. The shower head also split water out on side causing all the stuff you put outside on the wash basin wet. Terrible.
Although the staff there are very nice and helpful, but the hotel room is really not fit if you are expecting a good journey experience, the price is not really so cheap to let the customer have such low standard of room.
Response from Property: 尊敬的賓客,您好! 感謝您的反饋,有您的建議也便於我們做的更好,小艾墾不斷的成長之中,希望您經常過來,見證我們的成長! 感謝您的陪伴,祝您生活愉快~~
C@rol
Cozy Twin Room
Stayed in Oct 2024
Business travellers
15 review
8.0/10
Very Good
Posted on Nov 11, 2024
The hotel is comfy and staff are friendly and helpful. The good thing is I stay at the laundry floor washing and drying clothes is very easy task.
Response from Property: 親愛的賓客非常感謝您給予小艾墾的滿分肯定O(∩_∩)O~~,酒店坐落於“中國硅谷”之美稱的南山科技園,與各大優秀企業為鄰;對面有“小塞納河畔”之稱的沙河公園,愜意寧靜的園林很適合晨跑或者下班後散散步呢;步行五分鐘還有萬象天地購物商場哦,吃喝玩樂都很方便呢。,歡迎您下次再來呀,小艾墾時刻等你哦
Expat
Elegant Queen Room
Stayed in Feb 2024
Solo travellers
111 review
9.0/10
Great
Posted on Apr 5, 2024
Staycation
Near MixC Dongcheng.
Affordable
Serves the purpose
Real estate bought like a work hotel
6/16
Response from Property: Dear guests, hello! Thank you for choosing to stay at the Science Park Aiken Hotel and for your recognition of our hotel. Our progress is inseparable from your support. Thank you for your company along the way. Xiao Aiken will continue to work hard, stay true to our original aspirations, and provide you with more satisfactory services. We look forward to meeting you again and wish you a happy life.
Sigrid Johanna
Cozy Twin Room
Stayed in Aug 2024
Family
4 review
9.0/10
Great
Posted on Oct 12, 2024
Great location, you can go 8 minute walk to the Nowhere museum (lots of great restaruants and bars) through the mall. Lucky caffe, convenient store and Mcdonalds are next to the hotel.
Response from Property: 親愛的賓客非常感謝您給予小艾墾的滿分肯定O(∩_∩)O~~,酒店坐落於“中國硅谷”之美稱的南山科技園,與各大優秀企業為鄰;對面有“小塞納河畔”之稱的沙河公園,愜意寧靜的園林很適合晨跑或者下班後散散步呢;步行五分鐘還有萬象天地購物商場哦,吃喝玩樂都很方便呢。,歡迎您下次再來呀,小艾墾時刻等你哦
Flyingdumboo
Cozy Queen Room
Stayed in Feb 2024
Couples
27 review
10.0/10
Outstanding
Posted on Mar 10, 2024
Convenient. 5 mins to mixc mall. Great service. Although the room does not have window
Response from Property: Every love is a touch and smile from the depths of our hearts. It is our sincere wish to satisfy you! I wish you happiness every day! 🍪•ᴥ•🍪