Montigo Resorts, Somerset
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Shepton Mallet
Montigo Resorts, Somerset
Health Protected
#2 of 4-star Select Hotels in Mendip District
Charlton Rd, Shepton Mallet, BA4 4PR, United Kingdom
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Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district, within a 5-minute drive of Kilver Court and Royal Bath and West Showground. This upscale hotel is 15.2 mi (24.4 km) from Longleat Safari and Adventure Park and 15.6 mi (25 km) from Longleat.Show More
We Price Match
4/5Very Good·Cleanliness: 4.0
All 40 Reviews
Amenities
Indoor Swimming PoolSaunaSpaMassage RoomFitness RoomPrivate ParkingFreeCar Charging FacilitiesAirport Shuttle ServiceBarTennis Court
All Amenities
Surroundings
Airport: Bristol Airport
(34.0 km)
Train: Oldfield Park Train Station
(30.2 km)
Landmarks: Shepton Mallet Prison
(1.3 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
1
Basic Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private Bathroom
Refrigerator
TV
Towel
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1
Junior Suite
1 King bed
Free Wi-Fi
Non-smoking
Private Bathroom
Refrigerator
TV
Towel
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10
Deluxe Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private Bathroom
Refrigerator
TV
Electric Fan
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14
Standard Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private Bathroom
Refrigerator
TV
Electric Fan
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18
Superior Double Room
1 Double bed
Free Wi-Fi
Non-smoking
Private Bathroom
Refrigerator
TV
Electric Fan
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Guest Reviews(40)
4/5
Very Good
Verified Reviews- Cleanliness4
- Amenities4
- Location4
- Service4
AI SummaryAn AI-summarised snapshot of real guest reviews
Guests enjoyed spacious, comfortable rooms with private terraces and complimentary robes, along with a varied breakfast selection. However, they felt the pricing was too high and didn't match the quality, especially at the restaurant. Staff service was highly praised.
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Helpful
Not helpful
Aleksandra
January 1, 2024
Unfortunately not as pleasant as it seems. We have been given a damp room to stay at and Hotel has refused a refund. I do belive that hotel management is aware of the dampness and mould however they are aiming to hide it behind curtains. Not as glamorous as it seems. Which is a shame as a place and staff seems very nice but we certainly won't be coming back soon.
Richard
December 29, 2023
Carpet dirty with stains, ceilings had water stains and shower kept going cold then hot. Best thing was breakfast in the morning. I was placed in building outside and next to a baby who was 6 months old and cried all night my mum gave me as a present and what a disaster. Will not recommend to anyone.
David
November 30, 2023
The staff were exceptional
Everyone engaged and extremely friendly
Nothing was too much trouble
Christopher
November 17, 2023
What a beautiful hotel and exceptionally friendly staff who were always so helpful
Although we had a beautiful room it was fairly cold in there when we arrived, I mentioned this to staff who came to investigate and said they would see what they could do and pop back, a while later the radiator did start to warm up but was never piping hot, however it di take the chill off the room.
Bed was super comfy
Breakfast was one of the nicest I've had and Megan was very attentive
Other than the room being a little cold to start with I fell in love with this place and if I'm ever in the area again I will certainly consider this hotel.
mark
November 14, 2023
We end up not staying in this hotel. there was toe nail in bed, curtains not working and really too short for the window and the room was so small you couldn't walk around the bed. Try to get refund so we called the hotel number of times but we never get call back. Absolutely terrible and really disappointing.
Elaine
October 16, 2023
We had a lovely couple of days here with family. The staff are without exception fantastic- really helpful and welcoming. Can’t praise them highly enough. The building is lovely, with nicely decorated public rooms. We had a deluxe double and our adult children had standard doubles. Rooms were comfortable.
Breakfast had a good choice and was included. We can’t comment on other meals as we didn’t eat there at lunchtime or in the evening.
We enjoyed the spa, which was almost deserted on the Sunday late afternoon.
Lovely experience overall and wouldn’t hesitate to return.
Justin
October 13, 2023
Great stay. Friendly staff and made us feel great. Room was lovely and relaxing. All in all much needed and nothing to complain about.
ashley
August 18, 2023
Bit bizarre ! Beautiful building and setting but some odd policies . Surprising that for a room over £200 per night and £75 a head dinner you pay extra for coffee.at breakfast . Not made clear so all a bit embarrassing to have a rather public discussion over your toast, seemed other tables similarly baffled and stony faced on leaving the table. Also came down at 9.45 for breakfast , told it was served until 11 . waitress then said we would have to pay ( we were bed and breakfast )as the chef had packed up breakfast things . apparently they had us down for 7am , although we were never asked. When we mentioned that she said that couldnt be true.and started arguing with us . Eventually front desk intervened and we got our breakfast with complimentary coffee ! All a bit Fawlty Towers . Could be really good under the new ownership but clearly the staff are under very strict orders on money matters which conflicts with an upmarket hotel , eg we forgot some sunglasses , they kindly said they would send them as long as we paid £3 postage . Aaron front desk was exceptional, as were some others so could be great but new owners need to see how other quality hotels treat guests and train and adapt policies accordingly
Andy
August 10, 2023
Check in was laborious and we were forced to book a dining time even though the hotel was empty. We weren’t allowed access to the spa as we had bought through *******, this was reiterated over and over again
Room was a good size but lacking a working fridge or anything special, bathroom was nice.
Breakfast was good.
Overall it reminded us of Faulty towers and could have been so much better
Property Policies
Check-in and Check-out Times
Check-in: 15:00–22:00
Check-out: 10:00–11:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 2 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, Continental, Full English/Irish, Gluten-free, Vegan, Vegetarian
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Clean
- 4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 28
Located in Shepton Mallet, Montigo Resorts, Somerset is in the historical district, within a 5-minute drive of Kilver Court and Royal Bath and West Showground. This upscale hotel is 15.2 mi (24.4 km) from Longleat Safari and Adventure Park and 15.6 mi (25 km) from Longleat.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, wedding services, and a reception hall.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 28 guestrooms featuring refrigerators and DVD players. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a spa tub, and a sauna. This hotel also features complimentary wireless internet access, wedding services, and a reception hall.
Grab a bite to eat at the hotel's restaurant, which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Make yourself at home in one of the 28 guestrooms featuring refrigerators and DVD players. Complimentary wireless internet access keeps you connected, and Smart televisions are provided for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Services & Amenities
Most Popular Amenities
Indoor Swimming Pool
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Car Charging Facilities
Airport Shuttle Service
Bar
Tennis Court
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public Areas
Indoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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