Yining City Hotels with Airport Shuttle

"The room was excellent, and the service was superb. We even extended our stay for another night. The location is very convenient for getting around. I would definitely choose this place again on my next visit. We stayed for several days, and the cleaning staff was incredibly thorough, even leaving extra toilet paper for us."

"I clearly booked a twin room at your hotel on the platform in advance, and the order showed as ”confirmed.” However, due to staff issues, the order wasn't processed promptly. As a result, I couldn't find the reservation information upon arrival and was told they didn't have twin rooms. I chose this hotel first because of the positive reviews and second because the website clearly stated they had twin rooms. However, upon arrival, they breached their agreement, showing fundamental disrespect for consumers. Even more infuriating was the attitude of the staff member to the right of the front desk. They sat motionless the entire time (if it was because of a leg problem, I'd understand; after all, it's because of a leg problem, so the other harsh words wouldn't apply). They acted like ”it's none of my business,” and didn't even bother to offer an apology or explanation. I reiterated that I was there for the twin room and reminded them that I could call 12315 to complain in this situation. They remained indifferent, as if my legitimate concerns were insignificant. Finally, I contacted the platform's customer service myself to resolve the issue. It was clearly the hotel's fault, and one that could have been resolved internally, but they insisted on forcing customers to contact a third party before they would address the issue. Their service was incredibly passive, and they didn't even offer an apology. Laundry was hung out to dry in the hallway's public area without any notice to the front desk, and no one stopped or supervised it. We stayed in room 8213, but the fire map inside the room listed room number 8211. The hotel offers laundry services and parking fee reductions for self-drive vehicles, but they didn't mention them unless you asked. I sincerely recommend that even a few simple words can improve the customer experience; there's no need to be so stingy. Facilities: The room was fully equipped and new, except for the noisy mini-refrigerator, which was easily turned off when not in use. Cleanliness: Clean and hygienic, with no dust in every nook and cranny. Environment: The surroundings were nice, and the hotel was close to Liuxing Street. The only problem was that the hotel and the residential complex shared the same elevator, which was a bit difficult to find at first. Service: Except for the staff member mentioned above, everyone else is very enthusiastic, especially the security guard, who greeted us warmly when we left the store and reminded us to check our belongings and not to forget to leave anything behind."

"The room is quite big, I am semi-underground, very quiet, suitable for sleeping. It is very convenient to eat nearby. The street at the door is full of pedicures. The small yard has temperature and the jujube trees in the yard are fruitful."

"The room seemed newly renovated and quite new. Since we couldn't book a family room, we booked a family room instead, but the layout was bizarre: one double bed and two single beds facing each other, separated by a TV cabinet. The two single beds were sideways to the door, and the air conditioner vent was directly above the bed closest to the door, with condensation dripping onto the bed just 1cm away. The bathroom was tiny; the sink faced the double bed without a door, and the toilet and shower had glass doors that let in light, disturbing those sleeping. Breakfast was at a nearby milk tea shop, 20 yuan per person, served with a voucher. Although it was buffet style, the selection was limited, and restocking was slow; dishes were quickly devoured. We were full, but there was very little oil or flavor. Service was practically nonexistent. The receptionists didn't even look up at guests during check-in, and when asked questions, they were unresponsive and became impatient. While all the other hotels we visited offered free drinking water, this one wouldn't give us an extra bottle, forcing us to get water from the water dispenser in the hallway – completely unacceptable for a room costing over 600 yuan!"

"Originally booked for one night, but later booked another night because of the trip. The homestay can walk to the authentic barbecue that the locals come to eat in 10 minutes. The melon at the door of the homestay is also fresh and sweet. The store also helped to cut the melon. Especially enthusiastic"