Tennant Arms Hotel

I will start with the best things at the tenants arms and that was the evening meals. We stopped over two nights eat both times and have a lovely well cooked meals. The location is beautiful and quiet, the building it self is very nostalgic. The bar area was nice and cosy. And now the not so good things, the breakfast was ok, we didn’t like the idea that you had to boil your own kettle for your tea pot, all hotels we’ve every stopped in they bring the tea pot out to you which is a better service. Very limited with cereal only 1 available, no fruit or yoghurt or any pastries not very forthcoming with extra toast. The room, ‘Littondale’ was a large enough room but needs updating there was tea or coffee stains over the carpet, the windows were dirty, they are double insulated and they had cobwebs and dirt between. Only a bath in this room no standing shower, beware if you are disabled, my husband is and was unable to get into the bath has it was a large step up and into the bath. The hotel needs updating and given a good clean. My last word is that they only run on very very limited staff no one was around when we departed we thought it was bad customer service no thank you for our service the key was just left on the desk, very poor to be honest. No manners.

This hotel has potential but only when a huge refurb has taken place.It is in a good location but definitely not a boutique hotel as described. Our bedroom was in dire need of an urgent upgrade.Battered scratched dark furniture better suited to a junk shop,a window covered by a piece of material purporting to be a blind which due to poor fixings wouldn’t go up,or down.The void between the mullion window and glazing was filthy.Water left in the kettle and coffee machine from previous occupants.Waste bins not emptied.Cracked sink in bathroom,no spare toilet roll. Food barely average.Breakfast no choice of cereals just 1 small killer jar of granola for the residents to share orange or apple juice and greasy full English. Good points 2 friendly foreign staff both girls were very pleasant. New carpet up the stairs and landings. Place felt warm.

We was given a pet friendly room as we had a parrot with us. On entering the room, all we could smell was wet dog. The furniture was all scratched and there was muck on the bathroom towels they had provided. I went to reception to ask for a different room but they were fully booked. They insisted they would clean the room and change our towels. A guy came to the room with a vaccum cleaner.. Not sure how this would have got rid of the wet dog smell? My partner then checked the sheets.. I'm glad he did! They were beyond disgusting! Mattress was most likely older than me, stains, hairs and ***** on the mattress protector! Even the staff looked disgusted in it. The staff were helpful and apologied. I said I couldn't sleep on that bed and they offered me a refund without question. I think the lady was quite embarrassed! I would not recommend this place, they need to seriously give the hotel a good clean and a change of mattresses and bed sheets! We took the bus back to the hotel and we overheard locals making jokes about how bad the hotel was.. Now I understand why! The location is beautiful though!

Great location, good food and staff helpful especially Sandra. Bedroom was very nice with views. Unfortunately the bathroom let it down. Broken tiles, chipped washbasin and missing glass shelf over the basin leaving 2 chrome arms sticking out. The shower over the bath was difficult to get a comfortable temperature and water squirted out at the joint with the bath taps. As we were the only guests we had to leave by a door that wouldn't open and had to wait 15 minutes when luckily the chef came through. This is a lovely spot but the hotel needs a bit of TLC.

Excellent service The girls were fantastic Food gorgeous we had lunch main meal and breakfast Old fashioned as you would expect from an old pub No complaints Our room had a big bed Lovely bath that fits two people in Cosy and warm Quiet a**osphere

We have just returned home after a wonderful couple of days staying at the Tennants Arms Hotel in Kilnsey which is a great base from which to explore the area. Our room was warm, clean, comfortable and well equipped. The quality of food was outstanding and the staff could not have been more helpful. Many thanks.

The room we had was adequate, but no way up to the standard of a 'boutique hotel'. Old fashioned, shower mouldy and a terrible view over a roof. Incidentally the roof had a very noisy fan on it. There was a coffee machine but no coffee pods, a carafe and water glasses but no water and the tea bags and coffee sachets were appalling quality. When we went down for dinner we were shown to a big empty room, and so we asked to move. We were then put in the dining room which was okay. My husband ordered prawn cocktail which came with too little sauce and, as no-one asked us what our starters were like, we couldn't ask for more. I had a 'bruschetta' with Wensleydale cheese. This was in fact cheese on toast, no tomatoes in sight. I'd ordered scampi and chips for main course as I was beginning to realise whoever was in the kitchen couldn't cook. The chips were very dark and tasted as if they'd been cooked in very old cooking oil, and the scampi was tasteless. My husband had the pie which was very average. It came with mashed potatoes which were fine, green beans and carrots. One of the carrots was okay but the other was undercooked. We called it a day after that and went back to the room even though it was New Year's eve. Unbelievably things got worse the next morning. We arrived in the dining room at 9.29am for breakfast, only to be told by the member of staff that the kitchen was shut and we'd missed breakfast. She delivered this news with glee, possibly as a result of our complaint the previous evening. As we were walking away she said as an afterthought we could have coffee and toast. We accepted this but in the end we left the coffee as it was appalling, so we had some toast and juice. That just topped off a truly awful stay. Don't ever stay, don't waste your money.

1 member of staff to do everything poor sole she was great but asked too much of initially checked us in took our food order served drinks was having to deal with maintenance issues served breakfast in morning. Shower broken when reported was told they knew it was broke dripped constantly cracked tiles in bathroom grime dirt in shower looked horrific mould everywhere trunking to to a laugh . Here’s the most frustrating thing no manager present all weekend and having wrote and sent several emails asking for my complaint to be resolved they still have not responded . I have now wrote to the CEO Kirsty Ridge to see what her thoughts would be on given a room that clearly should have been out of service. Steer well clear absolute horror.

Friendly Staff , located a few miles outside Grassington , pretty remote if that's what you are looking for. However the hotel is pretty tired , I would say run down in places and the breakfast left alot to be desired. Over priced in conclusion .