Sugar Beach a Viceroy Resort

Read the reviews/ratings and expected so much more. I travel a lot and have stayed in 5-star resorts all over the world including in the Caribbean. This was one of the most expensive ones I’ve stayed in by far. To start, once the room was booked, most places send a welcome greeting & ask about transportation from the airport..I received nothing. When we did arrive, they took us right to the room. With this being a VIP access hotel, I’m used to the hotel offering an upgrade or explanation of the perks. Nothing. I asked the butler if I would get an upgrade and she said she would get back to me. She never did. I went to the front desk twice and they said they would get back to me. No one did. The perk is only given if there is availability but the fact that no one got back to me says a lot. The room was nice but no wow factor. The breakfast was not that good. And probably the biggest takeaway of my time here is everything is WAY TOO EXPENSIVE. From the cab ride, to room service, to lunch, spa, dinner, drinks…it makes no sense why everything is so high. The saving grace to this place is the scenery is beautiful, the staff is nice, shuttle service is a great perk, and the food is good. But the hype isn’t valid. I’ve wanted to go to St Lucia for yrs. I heard good things about it, but not sure I would come back. Well if I did I would try a different resort. Been to the islands a lot and for the price & experience at Viceroy Sugar Beach, it gets a 4/5 from me.

Aside from the obvious (amazing view, beautiful property, gorgeous rooms) the customer service provided by the staff at Sugar Beach is the most wonderful I have experienced in all of my travels. They made everything seamless from the day of our arrival, to the last second. The attention to detail is unmatched - when we mentioned we were going to hike Petit Piton, the staff filled our room with bottles of water to ensure we were hydrating the night prior and the day of our hike. It's the little things like that, that make a big difference. We were really impressed by the way the staff communicate with each other to make sure our time spent here was personalized and as relaxing as possible. It was a very memorable getaway, and I've already raved about Sugar beach to everyone I know. As for some recommendations: We really enjoyed the sunset cruise, snorkeling, a walk around the rainforest spa, and the dinner at The Cane Bar (the ginger creme brûlée is YUM).

Everything is perfect except for the food pricing. Quality is great, but doesn’t just the extremely high prices.

This property is beautiful and the best we have been to in the Carribean region. Staff was amazing and accommodating. The breakfast was excellent. The food at the restaurants on the property was good but in our opinion did not meet expectations of the price being charged. That being said, we would definitely return to this property and of course St Lucia.

Great property and room. Service was great Restaurants on the property are very expensive.

Me and my husband went there for our honeymoon. It was truly the best experience I cannot express. How lovely Sugar Beach is. Only thing I could say is that the food is just OK considering this resort is top notch. The food does not match the quality of resort as it is extremely expensive. You would think the food was excellent. That is the only bad thing I have to say about this place. Otherwise it is amazing, there’s not much to do at night, which would be kind of fun for the honeymooners to have things to do but we didn’t do the hot springs botanical garden and sunset cruise, which is absolutely amazing one day we shall return. Thanks for everything Sugar Beach.!

We came to this property for our one year wedding anniversary and wow what a great choice we made. From arrival to departure the service was top notch. Love the beach love the views can’t say anything bad about this place. We can’t wait to come back

Peaceful and wonderful resort. Food was excellent. Perfect vacation for couples

Sugar beach is beautiful and the people that work there are so sweet and nice!!