Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 20, 2026
Guest UserSo happy with our stay this time with the kids! The hotel has a great variety of family-friendly activities, and the kids' club is fully equipped. The staff are incredibly patient with children. Our room was clean and spacious, and they even provided child-friendly amenities, so we didn't have to worry about a thing while traveling with little ones. We'll definitely be back with the whole family next time!
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Price per night from:HK$1,212
Posted on Sep 8, 2025
Guest User
The room was fully equipped, the environment was stunning and spotless, and the butler, Xiao Jia, provided attentive and prompt service. Breakfast and takeout could be delivered to the room, the afternoon tea was exquisite, and the room had a sea view, making the sound of the waves very soothing. Overall, a great experience, I'll definitely come again.
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Price per night from:HK$1,002
Posted on Jul 29, 2026|Harbor-view Twin Room
Guest UserCleanliness: The room was quite clean. The king-size bed room could fit a family of four, haha, very good.
Facilities: There's a water park, an infinity pool, a kids' pool, and a lazy river.
Service: I originally booked a room with a bathtub, but then I saw a room with a lazy river and went to the front desk to ask if I could switch. Luckily, one was available, and they let me switch. The experience was really great, and the service was excellent. The kids had a fantastic time, and we adults also had a lot of fun. We even tried parasailing by the sea!
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Price per night from:HK$1,011
Posted on Aug 13, 2026|Tea Field Room - Twin
Guest UserThe overall difference in the stay experience for three days and two nights is very large. It is acceptable to see the first time, but all kinds of problems are constantly throughout the whole process, and finally there is suspected **** discomfort, which is really disappointing.
The hotel has just opened, and the surface conditions of hardware facilities, tea garden scenery in the park, and outdoor activities for parents and children are really good. But there is a obvious temperature control failure in the air conditioner in the room: I adjusted the temperature to 26 ℃, but the actual temperature in the room was as low as 22 ℃. The next day I stayed, I directly caught a cold. The explanation given by the staff is that the air conditioner is cleaned frequently and the room is sealed, so the temperature will continue to cool down. This statement is completely unconvincing. Although it is not a major fault, the temperature control system defect is true, and the comfort of staying is greatly reduced.
Compared with acceptable hardware, soft services such as hotel services and event arrangements are short-term. The hotel is located in a hundred mu of tea garden, also equipped with a park aid truck, but there is no paper guide map. The pictures of the park sent by the housekeeper are unclear, and the guests travel by themselves.
The overall operation of the hotel is completely priority to ”take pictures and punch in”, ignoring the real play experience of tourists. We arrived on time to participate in the parent-child activities, but were told to make way for the professional shooting team (do not understand what team is); The riding experience is only for taking pictures, the 15-minute experience process, and even the project that wants to extend the time more deeply is not set up, which is in form. I am not enthusiastic about punching in and taking pictures. This kind of operation mode with a heavy surface and light experience is difficult to meet the pragmatic travel needs of the people of the Greater Bay Area.
Various parent-child activities seem colorful, and the actual preparation is not sincere. All hand-made projects are entrusted to interns without professional experience. Students can temporarily find tutorials online to bring children to experience, although they can see that the interns try their best to cooperate, but it is enough to see that the hotel itself has not invested in professional teachers, standardized courses, and the quality of activities is perfunctory.
The most deadly and unacceptable problem of this trip is the hidden dangers of catering. My child and I ate in the hotel for three days and two nights, and did not eat any food outside. On the second night of my stay, I suddenly had serious diarrhea. At first, I mistakenly thought that the air conditioner was cold and there was no timely feedback; Follow-up diarrhea symptoms continued to worsen, I repeatedly urgently went off the high speed to find the bathroom on the way back. The next day I returned to Shenzhen, my symptoms worsened, and I went directly to the hospital for emergency treatment. Combined with the dining record and the simultaneous gastrointestinal discomfort, it can basically be determined that the hotel meal caused gastrointestinal problems.
Two days after the meal, I can't keep direct evidence of food, but only hotel dining, synchronized diarrhea, medical emergency, etc. are real and evidenced.
There is a beautiful environment and brand-new hardware, but there are serious omissions in temperature control, supporting guidelines, event services, and catering safety. The experience of this stay was very poor and very disappointing. It is not recommended for family and children.
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Price per night from:HK$1,855
Posted on Aug 7, 2026|Kuya Super Wings Dinosaur Family Tub Twin Room
Anonymous UserThis time, I booked the Peter Pan family room (this themed room is an end unit). The room was quite spacious, with toys and a hot spring, which my child absolutely loved! 👍
Cons:
There was a musty smell in the corridor and some damaged areas. (P.S. There are only four elevators, so the wait can be very long when it's crowded on Fridays.)
The front desk service was mediocre. When checking in, I asked for help to combine beds and install a bed rail, and the front desk staff told me: 'Call the guest service center once you're in your room.' 🤦♀️
The room's cleanliness was average; we found hair on the toys, clearly not cleaned. The bathroom floor and walls also looked a bit yellow.
Perhaps it's because the hotel has been open for a while.....
Also, there's a paid amusement park that costs 85 for all-day unlimited entry (it's very small; the hotel's free one is even smaller). When buying tickets, the staff didn't tell us about a 48 single-entry option, so the pricing felt opaque...
Pros:
The hot spring and water facilities are in the building next door. This building seems to be newly built, and it's cleaner than the hotel itself. 👍
There's free tea and watermelon within the resort. That's a plus! 👍
We went on a Thursday during the summer, so the crowds weren't too bad, and the water park attractions were a good experience (suitable for young children and seniors; my middle schooler found it boring). 👍
The buffet breakfast and dinner had a good variety, and the quality was decent (the breakfast rice rolls were delicious! The soy sauce was essential!). 👍
Overall, for this price and experience during peak season, it was okay. 😄
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Price per night from:HK$659
Posted on Apr 23, 2026
Songsong38fengfeng
The location of this hotel is really convenient, just at the foot of Luofu Mountain, the surrounding environment is very quiet, suitable for wanting to relax away from the hustle and bustle of the city. The staff at the front desk was very kind when checking in, and patiently answered questions when consulting. We booked a twin room, the room was more spacious than expected. The bedding was clean and tidy, and it was very comfortable to sleep. The view outside the window is good, you can see some green plants, and the air is particularly fresh when you open the window in the morning. The overall health of the hotel is maintained very well, whether it is in the public area or in the room, it gives people a refreshing and tidy feeling. The environment of the manor is very carefully arranged, and it is very pleasant to take a walk after dinner. The experience of this short vacation is generally very relaxing, and I will consider coming again if I have the opportunity in the future.
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Price per night from:HK$300
Posted on Jun 10, 2026
Guest UserThe hotel facilities are complete, and the rooms are clean and hygienic. They thoughtfully prepared a baby toothbrush, and there's even an exclusive private hot spring on the balcony! The value for money here is excellent! There are abundant indoor and outdoor play facilities for children, and adults can also enjoy their own entertainment and photo opportunities. Overall, it's very comfortable!
The entire resort exudes a healing South French manor style, with white European-style buildings paired with endless lush green lawns. Every shot you take captures the perfect vibe for family photos.
A must-visit is the 1922 Manor, a French-style lakeside coffee house. Take a leisurely stroll along the path, enjoying the breeze, while the children run and play freely on the lawn. It's perfect for both taking photos and entertaining the kids, with a relaxed pace throughout the day.
The rooms come with a private balcony hot spring, with 24-hour water supply, and the water is wonderfully warm and soothing. The children can play freely while I relax in the hot spring, unwinding from the week's fatigue. It's a win-win for both me and the kids.
There are so many activities for the kids that they'll never get bored: a super-large indoor playground with a ball pit, climbing structures, nostalgic arcade games, and comfortable recliners, so weather is never an issue. Outdoors, there are go-karts, bumper cars, slides, a splash pad, a football field, a basketball court, and more, easily keeping the kids entertained all day long 😎
The resort is surrounded by dense forests, brimming with negative oxygen ions. In your free time, take a stroll along the forest stream path and immerse yourself in the fresh air.
No need to venture far for meals; the hotel restaurant offers a rich variety of light dishes, perfectly suited for babies' dietary needs. Everything from accommodation to dining, play, and hot springs is available in one place, truly making it a stress-free experience for parents.
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Price per night from:HK$617
Posted on Jan 25, 2026
M504811****
If you're going for hot springs, you really need to find a place nestled in the mountains like this. The resort is built into the hillside, offering a great environment and excellent water quality. These are genuine hot springs – you can soak for ages, and your hands won't even wrinkle. Dining is convenient too, with both Chinese and Western restaurants available within the hotel (Building 3 is close to the back exit if you want to explore the street, while Building 2 is nearer the hot springs). The hotel breakfast has a wide variety. I'll definitely be back. The hotel rooms are also very good and clean; I forgot to take pictures, but I'll do so next time.
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Price per night from:HK$639
Posted on Apr 5, 2024
tripcomuser27382628917We got a room on the 32nd floor with a stunning sea view 😊 The room was equipped with everything needed during our say, super clean and comfortable. The room is located in a complex with many kiosks and restaurants. Our host picked us up from the gate and shown and explained us everything we should know about, gave us useful information and advices. She was so kind, served us home made food ☺️I highly recommend this hotel.
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Price per night from:HK$246
Posted on Aug 27, 2025|Superior Sea-view Queen Room
Guest UserWe had a very comfortable stay. The front desk and other staff members were incredibly friendly and helpful. The hotel was spotlessly clean, and the room was well-ventilated and bright with plenty of natural light. My only minor suggestion would be that the selection of free movies on the TV was quite limited. Many hotels offer a wider range of shows and latest releases for VIP members. Nevertheless, we were very satisfied overall and would definitely return for another stay.
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Price per night from:HK$451