Spa hotels in Malay

"The hotel room and bed are smaller than advertised, accommodating fewer guests than stated. The pool is stagnant and frequently dirty, and there are significant damage areas and safety hazards. The pool water lacks circulation, and rats have been spotted on the staircases. Overall, it is an average hotel. If you require assistance from staff, it may be suitable, but it is not the best or a 3-star hotel. It is also quite old. The staff is friendly and accommodating, but the breakfast option is not worth the cost. I recommend dining outside in the front to enjoy food and coffee. The staff is very friendly and easy to speak with. However, if you need to call them, you must use a mobile phone or Viber. It can take some time for them to serve you. Wifi is bad and signal as well."

"We had an overall wonderful experience at Henann Crystal Sands Resort. The hotel was very clean, and the staff were incredibly friendly, polite, and always smiling. Everyone was genuinely helpful, which made our stay even more enjoyable. The airport transfer was very smooth, and the team helped us with our luggage from start to finish. Early check-in was kindly permitted, which was extremely helpful as we were traveling with our 11-month-old baby. The baby cot provided was the cleanest we have ever seen, which gave us great peace of mind. Breakfast was decent with a good variety, and the seafood buffet dinner was absolutely amazing—we enjoyed it twice during our one-week stay. The pool bar had a great atmosphere, and the food there was also very good. The sky pool offered a beautiful view, especially at sunset, and was one of the highlights of the resort. The massage service was excellent. We tried both the poolside massage and the in-room massage, and both were very relaxing and professionally done. The beach in front of the hotel was the cleanest and whitest we saw on the island, making it perfect for relaxing and enjoying the sea. We would definitely stay at Henann Crystal Sands again on our next trip to Boracay and highly recommend it, especially for families with young children."

"This is a wonderful hotel, exactly as described, and the photos are completely accurate. The staff is incredibly friendly and goes above and beyond to ensure a comfortable stay throughout your vacation. Any issues that arose were resolved in minutes. You can tell they truly value their reputation. Just a heads-up: payment at the hotel is cash-only. The hotel's location is absolutely perfect, beyond words. It's right in the heart of all the entertainment and leisure spots, and only a 5-minute walk to the sea. I do want to mention one significant drawback: there was a lot of noise from equipment operating near our room, which was quite unpleasant. You do get used to it over time and eventually tune it out, but it might be an important consideration for some. In the last few days of our stay, the hot water started to disappear, becoming only lukewarm, and this issue couldn't be resolved. Also, the Wi-Fi suddenly stopped working completely on our last night (Friday to Saturday) without any explanation, so we had to use mobile internet until check-out. For us, the breakfasts were a notable downside – the selection of dishes was extremely limited. Coffee was only served from a pot (likely instant), and coffee from the machine was an extra charge. However, after I brought this up, the issue with the coffee machine was resolved. For the next six breakfasts, they made complimentary machine coffee for my partner and me. Special thanks to the entire hotel team and for the lovely daily notes in our room that brightened our mood and made our vacation even more enjoyable!"