3-Star Hotels in Antalya

I would like to file a formal complaint regarding my recent stay at this hotel due to the unprofessional and uncomfortable treatment I experienced. From the beginning, the attitude of the staff, including the owner, felt cold, dismissive, and unwelcoming. On the morning of check-out, I left the hotel early to take my friend to the airport. When I returned, I found that my room had already been entered and cleaned at around 9 a.m., even though I had not checked out and the official check-out time was 12 p.m. Later, a staff member came to wake me and remind me that I needed to leave by 12, while also saying that they thought I had already gone. This is not an acceptable excuse. Entering a guest’s room and preparing it before check-out time, without confirmation, is inappropriate and disrespectful. I also had an unpleasant experience with breakfast. I had paid for two breakfasts, and when I explained that I wanted the second one because I was still hungry, the staff clearly seemed unhappy about it. I then asked for cutlery for the second breakfast, but it was never brought. This is not the guest’s responsibility. If breakfast service is offered, then it should be provided properly and without attitude. The overall behaviour of the staff made me feel judged and unwelcome throughout my stay. Even during check-out, when I returned the key card, their attitude remained unnecessarily rude and uncomfortable. It felt like they were selective about which customers they wanted and did not know how to treat paying guests with basic professionalism and respect. If the hotel believes its prices are too low for the service it provides, then it should change its pricing policy. What it should not do is accept payment and then treat guests as if they are a problem. I am submitting this complaint so that other customers do not have to face the same treatment. I hope Trip.com takes this matter seriously.

The hotel is located in Kaleiçi, the historical center of the city, inside the old fortress walls — a place where time seems to stand still. It was a real pleasure to stroll through the narrow, cobbled streets full of character and history. The hotel has a beautiful inner courtyard with lemon and orange trees, and a small pool. Having breakfast there in the morning, surrounded by the scents of citrus trees, was an absolute delight. Breakfasts were great — everything you need for a complete, healthy meal to start your day. Our room was on the smaller side, and we would have preferred a bigger bed, but thanks to the high ceilings, it felt quite spacious. The interior design really adds to the atmosphere — it feels like you’ve stepped into the Middle Ages. A couple of small suggestions for the hotel: it might be worth reviewing how the bathroom toiletries (shampoo, shower gel) are mounted, as the current setup wasn’t very convenient. Also, the safe in our room wasn’t working. We asked for it to be fixed, but there was no staff member available at the time who could help, and the issue was later forgotten — though to be fair, we didn’t follow up either. One other note — the hotel offers unlimited complimentary drinking water, which is a great bonus, but we weren’t informed about it at check-in and only discovered it ourselves later on. Overall, we really enjoyed our stay and would definitely come back. It’s a unique and relaxing place with a lot of charm.

The location of this hotel is very central to my dental appointments in Lara. I know the area well so knew what to expect. The breakfast at 8pm is one of the best I have encountered when visiting Lara with ”free breakfast”. The only complaint is with the paper tiny disposable cups for tea or coffee... as Westerner I do like milk with my tea/coffee so although the cups appear adequate for Turkish tastes they become unusable. A China or larger cup would be fantastic option. The space for socialising and to eat breakfast is a small terrace at the front of the hotel is very limited. When I visited a new Irish bar was been built at the end of the ground floor corridor. Rather worryingly they were testing the sound system for that bar which was far too loud (even at 4pm) so I have serious reservations that this noise will completely drown out any peace and quiet when this bar is open. The room was large, spacious, clean and well lit The ensuite fantastic for all needs. All in all fantastic stay... would recommend and give 5 stars if the future noise from the bar will be a major concern especially if travellers are attending dental or other medical appointments

Хорошие апартаменты, очень удобное расположение. В номерах чисто, есть все необходимое. Несмотря на то, что в номерах есть кухня, гостям так же предлагается завтрак.

We loved the hotel , we booked the normal deluxe room with a city view we liked the room so much we booked again for a king suite when we came back to Antalya! Beautiful hotel with good breakfast and lovely service!

The place was perfect for tourists to explore the ancient city areas and the nearest gulf and coast. I recommend it as one of the best in street . The staff was so good and the breakfast is as good as the reputation of the place. The only downside to notice was the water bottles , you have to buy after the first 2 free ones you get in first day , also because of the long history of the place some of the aminities in the room needs some fixation like the toilet watering , we didn't ask for fixation of the problem because we were in hurry to go to next destination or else I think they would fix the problem as soon as we told them . Again , I recommend the place it's so pretty and elegant.

Good location: located near the edge of old town, easy for tours pick up (no cars allowed in the old town) and exploring the old town in foot. Lots of restaurants option nearby. Nice and helpful staff, good restaurants recommendation from him! Amenities are basic but ill recommend it given then price

Perfect location! Walking distance to everything! Friendly and helpful staff. Nothing is too much trouble. The room is cozy and bed comfortable.i stayed here 2 weeks and it felt like home. There is a restaurant next door that plays loud music until midnight so if you go to bed early and are a light sleeper donot stay in room 103. I stayed in that room one night and changed rooms. Pool side room or rooms in B building are much quiter. I opted for the dinner option and the restaurant was very good! I highly recommend this place and would definitely stay here again.

The hotel is not a beach hotel, it is located near the city center. Breakfast is very modest, not a buffet. There is only a hairdryer and slippers. We stayed for one night. The room is small, the TV hangs crookedly, the lamp on the ceiling fell out of its socket, the furniture in the bathroom is broken, the window is barred, there is no balcony. I didn't feel comfortable. It's not worth staying more than one night.

Hotel was shot for 24 hours. The room is small but everything is available. Breakfast is included, Swedish table. Staff is kind, love animals. Cosy hotel. There is a swimming pool but it is located in a closed area from the sun.