4-Star Hotels in Rio de Janeiro

I liked everything, it was clean and cozy, only the breakfasts were monotonous. Everyone at the reception was great, thank you!

The hotel was great for those attending events at Riocentro, however, due to the Jorge and Mateus concert, the check-in line was enormous, and we had to stand waiting our turn. I waited about 50 minutes to be served. While checking in, I overheard the attendant next to me say that all the outlets were 220v, but there was a transformer (which I thought was one per room and that it was in the room, but it wasn't there). I went out to eat, and the enormous line for check-in continued. When I returned, even with the line, I stopped and asked for the transformer, only to be informed that there was none available. I had to wait for them to return it, even though many people were asking, and whoever was using it certainly wouldn't return it. Then the receptionist kindly took theirs and lent it to me. On Saturday, there was another line for breakfast, another 40 minutes standing waiting for a coffee, which was well-served, but the line was still enormous. On Monday, I woke up and said I was going to the pool until it was time to leave, but everything was closed for renovations; the renovation notice was posted in the elevator that day. I checked in and was informed that there was a pool, but I couldn't even see if it actually existed. I rented a hotel with a pool and couldn't use it. My stay was disappointing; the only advantage was being next to Riocentro. Otherwise, it was disappointing. My partner wanted me to book a hotel with a pool, and there simply wasn't one.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

The room is large, with a large balcony that overlooks the beach. The decoration is relatively old. Breakfast is a variety of breads and pastries, too sweet, and the grilled sausages are too salty. There is a private beach and swimming pool with a nice view. It is near a wealthy area with good security and many people outside at night.

Great location, but several areas need improvement Arosa Hotel has a great location, right in the heart of Lapa, close to many small local restaurants, bakeries, supermarkets, and various stores. It’s very easy to get around — in short, the location is excellent. The rooms are spacious, which is definitely a plus. However, several aspects of the service could be improved. Our check-in experience was particularly unpleasant. We were a group of four, and upon arrival, their system was down. Instead of offering a simple or practical solution, the receptionists — who were quite unfriendly and unhelpful — asked us to scan a QR code and complete a long online form. The form included a number of unnecessary questions, more than what one would typically be asked at immigration when entering Brazil. Additionally, the internet did not work at all during our stay. While this didn’t seem to bother local guests, it was a real inconvenience for us as international visitors. Lastly, while the hotel gives off a grand appearance at first glance, the overall structure could really use some updates and maintenance. To sum up: great potential and excellent location, but the guest experience needs serious attention.

It was my first hotel stay, I was treated very well from start to finish. The facilities are super new and timeless. The gardens are very beautiful, everything is very well looked after. The food is impeccable, the staff make you feel at home. I highly recommend it.

The hotel has a nice location on the beach, but the property could do with some updates. The first room I went into had a funny smell, so I reported it to reception. The male receptionist looked at me, and as if he doubted my word After I insisted, he assigned me a new room, but it was left to me to move my luggage. . No support was offered and I couldn’t be bothered to ask. I did ask if there would be any complimentary water put in the room. He said he would get housekeeping to put some water, but I’m still waiting two days later.  Power outlets in the room are limited and not designed for modern travel. No USB points. The TV is old and not smart or Internet connected. There are no cable channels so nearly all of the channels are local language apart from one CNN news channel in English.. The hotel is quite noisy and dogs. The walls are thin and guests scrape furniture across the marble floors. This is relatively easy to remedy if the hotel cared. The rooftop pool was disappointing as it’s quite small and normally full of kids. The restaurant is closed after breakfast. There is a bar, but it’s never open.. The biggest problem I had was the Internet. It did not work properly in my room and kept cutting out every few minutes. I had to stand in the corridor or come down to the lobby in order to get any decent coverage. I complained to the staff, but they did nothing and just told me it works.. This was extremely frustrating and I certainly wouldn’t come back to this hotel again.

We booked this hotel in Nov at an inflated price of $1500 USD for 4 nights assuming there'd be rooftop access on NYE since the hotel website didn't call out a ticketed event for that night. When we arrived, the staff told us it was in fact a ticketed event for an additional $300 USD. Perhaps our oversight but we scowered the website before booking at such a high price and it wasn't there. The manager was very helpful in accommodating a cancellation if needed, ultimately we were too tired to pack and unpack again and waste another day in transit so we stayed and bought the tickets. Check in is 2pm. We arrived at 1pm and they said they had a room for us. It wasn't ready so we went to the pool where again, service was wonderful. Front desk gave us a tour of 2 rooms to choose from which was great, but then msgd me and said they'd have a diff room ready at 2:30. We went down at 3pm and the room changed yet again and the new room still wasn't ready. We got a room with no apologies at 4pm. The room was standard. Strong cleaning smell but decent. The shower hose didn't stay in place. The shower drain did not work at all - we had to kick the water to the corner each time for it to drain or pools of water stayed until the next day. The sink also didn't drain. The toilet stopped flushing. We had a plate with one chocolate on it from NYE which by the next day was covered in ants. We are very tidy girls and give some grace for older hotels to have some flaws, but the experience for the price we paid made us appreciate the airbnbs we'd stayed at before checking in here. Location is great, gym and pool are great, but not worth the $ for NYE or Carnival.

Wonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return.

12 (!) staircases by foot gonna be a challenge for the tint girls with luggage to begin with. Hospitality level below zero, most of phone numbers proved to trip.com don't respond upon arrival, only Brazilian number does, so they will ask for your booking number and then leave you in the dark for a while, cause they can't find it. Host outsourcing apartment management to some local platform pineapples that doesn't do the job besides cleaning. They respond you on WhatsApp in a toxic neglectful way on any question and after duch a pause like they live in UK time zone, and they don't even say where to leave the key , and how, noone cares in puneapples, their no smiling cleaning lady arrives and just goes through saying nothing. Pineapples must be fired really. Construction noise and pipe flash Construction noise begins daily 9 am sharp, so u have no chance to oversleep anything, but Pineapples call center innocently unaware of it cause seems they live abroad and simply don't care about your experience. Otherwise cute apartment by design. Shower only springs from the top. Balcony view is nice. Wherever you go have to take a taxi, no any supermarket or restaurant available in a safe walking distance. The floor below is a kind of carpenter studio.