Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 9, 2026
Yollandi
My friend and I truly enjoyed our stay here. The staff was friendly and helpful, the hotel was clean, and it has many well-maintained amenities. The pool view is amazing and features live music performances daily. We had dinner at the hotel restaurant on our first night, and the food was excellent. One of the best meals I've had in Brazil. The hotel itself is a stone's throw away from many bars, shops, and restaurants. I highly recommend it.
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Price per night from:£81
Posted on Jun 14, 2023
Guest User
Disappointed. I had already been to the hotel once before, but this time it was quite disappointing. Bad service at the pool, very inattentive staff, slow service. At the reception also another pity, very unprepared, lack of education and pride. There was a case where the hotel even apologized to our guests, and it was quite embarrassing. It is not worth the price it charges, nor does it reflect the Fasano brand that is stamped on the facade. To the Fasano Group, I suggest an intervention in the hotel in Rio, as it could tarnish its strong brand of luxury, good service and respect for the customer.
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Price per night from:£588
Posted on Nov 14, 2023|Collection Junior Suite Non Smoking
Guest UserVery friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though.
All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio
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Price per night from:£71
Posted on Oct 20, 2025
CELESTIN R. A.
Great location, but several areas need improvement
Arosa Hotel has a great location, right in the heart of Lapa, close to many small local restaurants, bakeries, supermarkets, and various stores. It’s very easy to get around — in short, the location is excellent.
The rooms are spacious, which is definitely a plus. However, several aspects of the service could be improved.
Our check-in experience was particularly unpleasant. We were a group of four, and upon arrival, their system was down. Instead of offering a simple or practical solution, the receptionists — who were quite unfriendly and unhelpful — asked us to scan a QR code and complete a long online form. The form included a number of unnecessary questions, more than what one would typically be asked at immigration when entering Brazil.
Additionally, the internet did not work at all during our stay. While this didn’t seem to bother local guests, it was a real inconvenience for us as international visitors.
Lastly, while the hotel gives off a grand appearance at first glance, the overall structure could really use some updates and maintenance.
To sum up: great potential and excellent location, but the guest experience needs serious attention.
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Price per night from:£40
Posted on Feb 24, 2025|Suite with Double Bed
Guest UserReally lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.
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Price per night from:£43
Posted on Jan 26, 2026
Anonymous User
I booked JW Marriott Copacabana because, surprisingly, the price wasn’t much higher than nearby 3–4 star hotels. The location is truly premium, right on Copacabana Beach and the rooftop overlooks the entire beach, which is a huge plus.
My room faced the inside of the building, so I had to keep the curtains closed the whole time for privacy, which made the room quite dark. That said, the room itself was spacious, clean, and comfortable.
Staff were generally nice, but everything felt quite slow check-in, check-out, room service requests, and even housekeeping. Breakfast was good in quality but exactly the same every day. Getting a table in the morning was also frustratingly slow; at one point around 10 people were waiting, and it took about 10 minutes just to be seated.
The rooftop views are amazing, but the design is honestly very awkward and outdated. The pool is at the back with almost no view, when it could easily have been a stunning infinity pool. The bar area felt cheap, and the thick glass panels and wide columns made it hard to enjoy the view or take good photos. The whole rooftop design felt very old-fashioned.
Overall, the hotel feels stuck in time. It’s a bit sad, because with such an incredible location, a modern renovation could easily make this one of the best hotels in the world. For the price I paid, I was still satisfied, but it definitely didn’t feel like a true luxury experience.
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Price per night from:£323
Posted on Mar 19, 2025
Anonymous User
Traveling is OK, anyway, the price is relatively close to the people, the place is not very remote, eating is opposite, living in the store, there are not many tricks early, barely accept
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Price per night from:£52
Posted on Apr 8, 2024|Executive Queen Apartment
Guest UserMy first room had the worst stains on the chair and sofa. No way should this room been allowed for check in. I booked a queen bed apartment and was moved to a. Double bed room with a view as trade. I was tired and could not be bothered to argue.
There was an apology by the checkin staff.
The breakfast is average (I came from Salvador where breakfast was amazing).
Housekeeping and services were good - all the ladies were nice and pleasant.
The bed had one pillow and the sheets had holes. There was no spare blanket in the room and the duvet provided was not the best so it got cold on a few nights and was too hot on others.
Shower facilities were good but no skin lotion in the room which was fine as I had my own.
No free water in the room only the minibar too - had to go to ibis hotel next door at like 2am to buy stuff there …both hotels are linked
Generally the stay was mediocre and the area does not have anything to do. It is ok and central for Uber which was a bonus.
Would I stay there again - hardly likely
Would I challenge that I am owed money as the room I paid for is not what I was given - may do …if I have the energy
Hopefully Novotel would reach out to me before that happens
Images below
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Price per night from:£56
Posted on Jan 19, 2025|Twin Room, 2 Twin Beds (Master)
Guest UserWonderful hotel, spacious, clean, airy room, with a balcony facing the street, very attractive, super comfortable beds, super cold air conditioning, strong and warm shower, bedspreads available, TOP pool, large and beautiful on the terrace with a super cool view, and super plentiful and delicious breakfast, I highly recommend the hotel and will definitely return.
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Price per night from:£43
Posted on Jun 27, 2024
Sarahlou1975Really lovely hotel in a great location. Place was very clean. The staff were all very friendly and the service was excellent. The food was also very nice. I thoroughly enjoyed my stay here and would recommend to others.
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Price per night from:£124