Rio de Janeiro Hotels with Parking

My friend and I truly enjoyed our stay here. The staff was friendly and helpful, the hotel was clean, and it has many well-maintained amenities. The pool view is amazing and features live music performances daily. We had dinner at the hotel restaurant on our first night, and the food was excellent. One of the best meals I've had in Brazil. The hotel itself is a stone's throw away from many bars, shops, and restaurants. I highly recommend it.

Disappointed. I had already been to the hotel once before, but this time it was quite disappointing. Bad service at the pool, very inattentive staff, slow service. At the reception also another pity, very unprepared, lack of education and pride. There was a case where the hotel even apologized to our guests, and it was quite embarrassing. It is not worth the price it charges, nor does it reflect the Fasano brand that is stamped on the facade. To the Fasano Group, I suggest an intervention in the hotel in Rio, as it could tarnish its strong brand of luxury, good service and respect for the customer.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

The elevators are slow, there were queues. The room is stuffy, the windows do not open, I wanted to check and let in fresh air. The pillows are uncomfortable. We and our friends liked the breakfasts at the hotel, the choice of food in April was good.

Great location, but several areas need improvement Arosa Hotel has a great location, right in the heart of Lapa, close to many small local restaurants, bakeries, supermarkets, and various stores. It’s very easy to get around — in short, the location is excellent. The rooms are spacious, which is definitely a plus. However, several aspects of the service could be improved. Our check-in experience was particularly unpleasant. We were a group of four, and upon arrival, their system was down. Instead of offering a simple or practical solution, the receptionists — who were quite unfriendly and unhelpful — asked us to scan a QR code and complete a long online form. The form included a number of unnecessary questions, more than what one would typically be asked at immigration when entering Brazil. Additionally, the internet did not work at all during our stay. While this didn’t seem to bother local guests, it was a real inconvenience for us as international visitors. Lastly, while the hotel gives off a grand appearance at first glance, the overall structure could really use some updates and maintenance. To sum up: great potential and excellent location, but the guest experience needs serious attention.

I really enjoyed my stay, all the staff were very polite and helpful, the location is great, 3 minutes from Catete station, the only downside is that the hotel is old and perhaps needs a renovation to modernize it. Other than that, everything was perfect.

The location is excellent, surrounded by hotels and restaurants. Across the street is the endless ocean and a beach bustling with people playing ball and running early every morning. It's very convenient to all the attractions! Of course, a sea view room would be much more comfortable. The sunrises are beautiful every day. Although you can't see east, they're still beautiful. The interior view rooms have a small balcony, but it can feel a bit cramped. Beach slippers are provided and can be taken away and reused.

It was my first hotel stay, I was treated very well from start to finish. The facilities are super new and timeless. The gardens are very beautiful, everything is very well looked after. The food is impeccable, the staff make you feel at home. I highly recommend it.

Excellent hotel very well located , with a fantastic rooftop pool with beautiful view , very varied breakfast .

I’d describe this hotel as utilitarian. No decor or warmth at all. The common areas are spacious and quite bare.Table and chairs at the restaurant are plain brown wood, The lobby is sparsely furnished with some worn , drab and very uncomfortable seats. Bathrooms are the same. Just the very bare essentials, not even a box of tissue paper ( and thin toilet paper) We travelled long hours,  arrived at 22:00 looking forward to a good shower …not to be. We were up for a bad start. There  was just a trickle of water not enough to bathe or properly brush teeth either. That could have been a whole area problem as we were told that water pressure can sometimes drop in some areas of the city. We changed rooms , water pressure  wasn’t much better the next day either, the water flow improved just a little and remained as such the whole week. We had paid for 5 nights and ended up staying as the city was packed that week . To go looking for another hotel during the G20 summit which Rio was hosting that week of November 2024 would not be an easy task.  On the positive side, staff was pleasant and accommodating, bed was comfortable and from our perspective, the breakfast buffet was the best feature of this hotel offering abundant variety of  food to meet all tastes- cereal, fruits and cheeses, cold cuts, several hot savory breakfast  dishes - incl. some Brazilian regional dishes as well, a huge selection of breads, cakes, good coffee, and more. Very satisfying. Including breakfast in the booking is highly recommended.  The good fare offered at the hotel at lunch and dinner not good at all. However, there are also three of four restaurants lined up on a small stretch within 5 min walking distance of the hotel- one of them is a very good authentic European Portuguese cuisine and wine. Aprox. US$ 52 for a meal for two. On the same cluster of shops there is a well established Brazilian cuisine restaurant with a good menu where one can eat well for anything  between US$ 12  to US$ 15 and a steak house similar to the Australian Outback steak house.  There are also other eateries snd convenience shops, a pharmacy on the same stretch ( 5 min walk ffrom the hotel) including a 24 hr laundromat where one can expect to wash and dry a load for about US$ 7.  As for location, this hotel is not close to the most well known districts of Rio - places like Copacabana, Ipanema , Leblon - but Barra da Tijuca is a special area in itself and arguably has the best beach in town. The hotel is just a 10 - 15 min taxi ride to Barra Shopping-  the largest and best shopping mall in the whole state of Rio de Janeiro where one can find anything,  including restaurants (recommend trying Jappa all you can eat Japanese food spread for US$ 26 as in Nov 2024). On the whole , when compared with the fashionable and pricey districts of Copacabana , Ipanema Leblon  this hotel is good value for money . I’d stay there again if they fixed the shower situation b’cause this feature matters for me.