4-Star Hotels in Yan'an

The room was clean and well-equipped. The front desk staff provided excellent service, and there was even someone dedicated to assisting with the elevator. Uncle Bao'an, in particular, was fantastic – helping with luggage and directing parking. The hotel's location is superb, with Pagoda Mountain to the left and Qingliang Mountain to the right as you exit, making it very convenient for getting around.

The stay experience exceeded expectations. It is a highly recommended quality hotel. Special thanks to the housekeeper for her meticulous service. When she found out that we brought children with us, she took the initiative to prepare extra toiletries. The quality is very good and very high-end! The front desk was very professional during check-in and check-out, and upgraded our room, which was very cost-effective.

Facilities: The room was very clean and highly automated. Hygiene: Housekeeping was prompt, and the air quality was good. Environment: There are many dining options nearby, and transportation is convenient. The parking lot is quite spacious. Service: The front desk staff was friendly, and customer service was very patient.

I had a booking and was already checked in. Around midnight, I received a call asking if I was staying at the hotel, which woke me up. Then, past 1 AM, they arranged for new guests to check in right next to my room. This scared my child and me in the middle of the night! The front desk couldn't even explain the situation clearly when I called them. I couldn't get any sleep the entire night!!

This is my second time here. The room is clean, tidy, and well-arranged. It's equipped with a smart assistant, and they even have a robot for room service. The hotel pays attention to requests and called me beforehand to ask if I needed airport pickup. The front desk staff are gentle and thoughtful. Although the hotel's location is a bit out of the way, Yan'an is a small city. As long as you're not going to the New Area, a 10-minute taxi ride will get you anywhere. Getting to Erdao Street also only takes about ten minutes.

I stayed in the first room on the left after exiting the elevator on the fourth floor. The window was by the stairs. There was a slipper under the bed, which suggests they never clean under there. Upstairs, there must be a KTV because I could hear singing until 1 or 2 AM, which disturbed my sleep. Plus, there was a low-frequency noise, probably from some large equipment room near the unit. Parking was also quite tight, though that might have been due to the May Day holiday; I'm not sure what it's usually like. Now for the good points: The bathroom had a three-way split design (separate toilet, shower, and sink areas), and they provided face towels. The bedding was comfortable, and breakfast was plentiful. I'd recommend booking a higher floor to avoid the noise.

The service at Atour Hotel was excellent. The hotel facilities were comprehensive, including a free laundry room and a 24-hour gym. They even offered complimentary porridge at 9:30 PM, which was incredibly thoughtful. During check-in, they inquired about our needs and provided a room we were very satisfied with. The room was well-insulated, quiet, and smelled wonderful. The air conditioning was powerful, the bathroom water pressure was stable, the bedding was comfortable, and we slept soundly. The hotel elevator was fast, the breakfast selection was extensive and plentiful, there was free parking, and check-out was quick. They even provided us with warm bottled water upon check-out. The service quality was superb! Excellent!

This hotel is located right in the city center, making it incredibly convenient for transportation! It's surrounded by Wanda Plaza and numerous other shopping centers, with countless dining options nearby, so shopping and eating are a breeze. The Yan River flows right in front of the hotel, with lush, green hills and rivers in the distance. The hotel is also backed by Qingliang Mountain, and you can even see the Pagoda Mountain scenic area from the hotel entrance. The facilities are comprehensive, parking is easy, and the hygiene is excellent. The front desk staff are welcoming, thoughtful, and meticulous – a big shout-out to the young lady working the evening shift that day! The breakfast offers a great mix of Chinese and Western options, along with local Yan'an specialties; the food is plentiful and delicious!

The hotel's location is excellent! Right downstairs is the Erdao Street Night Market! Taxis are super convenient; all the drivers know the Tourism Building Hotel. The room size is pretty good, quite spacious, but the desk and chair weren't a great match, which made eating or doing makeup a bit awkward. Also, it seemed like the sheets weren't changed during my seven-night stay. Everything else was fine though; the front desk staff were great and always ready to help with any issues. Breakfast was just okay, but the restaurant itself is quite large and impressive.

We chance upon this hotel due to chance of travel plan. Excellent and helpful staff. They assisted us in checking in, even upgraded our room. Location of hotel was ideal, next to the main attraction. For the price we paid, it is inclusive of breakfast. Value for money. There’s also a local street market and some local eateries nearby. We had a yummy handmade local noodle for dinner.