5-Star Hotels in Pu'er

This is the first time I've felt compelled to write a review even before checking out. Let's start with the issues: 1. I called ahead to change my afternoon tea time and to book a morning activity. The lady who answered said she would confirm and call me back, and she took my number. I never received a call back before check-in. Luckily, my request was noted on the reservation. 2. After checking in, I was told there was a tea experience available on the second floor. The bellhop who brought my luggage said there was a voucher for it, but the front desk hadn't given me one (I'm not sure if it was actually needed). After helping with my bags, he enthusiastically offered to bring the voucher to my room. I even said it was okay if I didn't get it, but he insisted he would deliver it. Well... he never came back, no voucher, and no tea experience for me. Haha. 3. And then things got even more ridiculous. I had booked a Ba Duan Jin (a type of Qigong) session for 9-9:30 AM. I asked at the restaurant and was told it was on the second floor? They told me to ask at the front desk. At the front desk, they said it was on the fifth floor of another building and that I needed a shuttle bus to get there. Once we arrived, there was nothing there. Then they said it was on the first floor or maybe even the basement of the *original* building? A man came out and offered to walk us back... I told him we'd take the shuttle. After going back, another front desk staff member said it was on the second floor? They seemed quite reluctant but eventually led us there. Finally, we found the right place, did about ten minutes of it, and it was over. It was absolutely ridiculous; they really had no idea what was going on. 4. For a suite costing over 2800, having an obstructed view deserves a bad review (see images 1 and 2 below). It also didn't seem to be 100 square meters. 5. The service doesn't match the price. Many services weren't available, and there's nothing much around the hotel. The staff's service level isn't good; their attitude is pleasant but their professionalism is lacking. 6. The concept is excellent, the decor style is nice, and the space is large and aesthetically pleasing.

To be fair, the environment is indeed lovely, and the landscape design, including the pool and gym, is very well-thought-out. However... 1) The room was too hot. It was 31 degrees Celsius when we checked in. We set the air conditioning to 16 degrees with maximum fan speed and left it on all night. The next day, the display still showed 29 degrees. It was incredibly stuffy. 2) The breakfast selection was quite limited. My parents, who were traveling with me, said it wasn't even as good as Atour's. There were no hot dishes at all. We only found out we could order stir-fried beef with broccoli by asking. The rice noodles were also the worst we'd had on our entire Yunnan road trip – soft and mushy. My parents mentioned speaking to a staff member who said it was due to low occupancy, so they hadn't prepared much. This really shouldn't be the standard for an InterContinental. Even if there aren't many cold dishes, simply making a decent bowl of noodles or rice vermicelli would significantly improve the experience. I could sense the staff's eagerness to please and their diligence; they kept asking how our stay was and what we wanted to eat. They even brought a bowl of tangyuan (sweet glutinous rice balls) even after we said we didn't want any. But honestly, it felt a bit misplaced. It would have been much better if they had focused on ensuring comfortable room temperatures and providing a basic, decent breakfast selection.

Overall, I'd say this is an amazing boutique hotel, run by a truly outstanding team! In terms of environment and facilities, finding a 90-square-meter room with a private large balcony, a big sofa indoors, a separate walk-in closet/study, and a dry/wet separated bathroom in such an eco-friendly tribal area is truly luxurious and offers excellent privacy. Also, if you look closely, you'll notice the subtle yet opulent cultural heritage that the hotel's owner and designer have woven into every brick, tile, and name choice. Regarding hygiene, the room was spotless. To combat dampness, in addition to air conditioning, there was a separate dehumidifier. Given the many insects in the mountains, the hotel conducted daily pest control and even helped with bug removal. For service, the hotel management feels like a young, energetic team – positive, enthusiastic, and driven. They wholeheartedly attend to every guest need, seriously consider all feedback, and sincerely acknowledge any shortcomings without pretense, striving to provide immediate feedback and improvements. For dining, the hotel's restaurant specializes in Bulang ethnic cuisine, and the taste is quite good. Of course, for a hotel in this price range, guests always have higher expectations, so from a personal perspective, there are some areas that could be improved. For example, the car park doesn't have its own charging facilities, and the restaurant's meal times are a bit early, which isn't very friendly for guests who arrive late after a long journey. However, this place truly gave me a uniquely different experience, and I also admire the persistence and passion of these young people! I believe these excellent individuals will make the hotel even better and do a superb job of preserving and promoting this thousand-year-old ancient tea forest and its ethnic culture!

Experience the beauty of Southeast Asia without leaving the country, and even more so! This is Pu'er, the birthplace of world tea culture. A stay at the Jingmai Mountain Bailian Hotel offers quality comparable to the Four Seasons! The Four Seasons in Chiang Mai has seen its prices rise from under 3000 to over 7000, while the Bailian in China boasts an excellent environment without raising prices – truly a bargain. Recommended hotels on Ctrip, such as Chongzuo LUX*, Dunhuang Dongyi, Xiangshawan Lotus, and Kruger Luxury Camp, are all reliable and have provided excellent experiences! The Lancang Bailian Hotel opened in 2011 and has fewer reviews, but it consistently ranks at the top of Ctrip's Jingmai Mountain list. Based on Ctrip's reputation, it was definitely a great choice! Bailian is the pioneering luxury hotel in Jingmai Mountain, introducing the area to the world! The Ctrip package I found was very cost-effective, including dinner and tea cake making (tea cakes alone cost over 300). My child had a fantastic experience and even gained writing material; it also included a photo shoot at a local restaurant, with results comparable to the Platinum Hotel. I recommend booking a 3-day, 2-night itinerary for a more fulfilling experience. I stayed one night at Liushi and one night at Bailian. Ctrip customer service even helped me communicate with the hotel in advance. It happened to be my birthday, and the hotel thoughtfully prepared children's amenities and a cozy turndown service – the attention to detail was impeccable! During dinner, my child accidentally choked on a fish bone in the pickled fish. Around 11 pm, the front desk immediately brought over white rice, thankfully without any serious injury. A small suggestion: For families with children, try to avoid fish with bones for dinner. Pork hock soup would be a better option, and my child especially loved it. The entire hotel blends seamlessly with the surrounding mountains and mist. Staying in a natural oxygen bar is both secluded and therapeutic – definitely worth it! Service: The staff at the front desk, including Mr. Zhou, as well as Guiping, Xiao Chen, Xiao Luo, and Awa, were incredibly responsive and helpful! Traditional Pu'er Tea Cake Making: Zhou Yan, who guided my child in making tea cakes, was clearly very patient, giving my child a wonderful tea-making experience. I will definitely choose Bailian again if I have the chance to visit Heshun in the future.

This is probably the best accommodation in Jingmai Mountain. The hotel has a Wabi-sabi design, with exquisite details that make every photo Instagram-worthy. The in-room amenities are top-notch: a full set of Aesop toiletries, Duravit sanitary ware, and Hansgrohe showerheads and faucets. The most impressive feature is the tea room on the third floor, where you can enjoy complimentary tea from their own tea garden, as well as coffee. Sitting in the tea room in the morning, watching the sea of clouds slowly roll over the mountain peaks, truly feels like living on the edge of the clouds. Waking up in the morning, you don't even need to get out of bed, as the flowing mountains and mist are right outside your window. The service is a huge plus, especially manager Ah Qin. She contacted us before check-in to confirm our needs, and after we arrived, she gave us a tour and chatted with us, making us feel like friends. She even prepared a small gift when we checked out. Her warmth wasn't a forced formality; it was genuine hospitality from the heart. Any requests we had during our stay were met with incredibly prompt responses. Overall, it was a mountain retreat experience that far exceeded our expectations.

The hotel is very big and beautiful, full of ethnic customs, the air in the mountains is very fresh, the hardware facilities are very good, and it is suitable for a family vacation. The hotel's hot springs are really good and very comfortable to soak in. It takes three hours to drive from Pu'er, which is a little far. The only shortcoming is the hotel's service. Such a good resort deserves better service support. For example, you can introduce the layout of the hotel when checking in, otherwise it is a bit easy to get lost in such a large area. The hot spring area can be equipped with a place to sell drinks or provide drinking water. I couldn't find a sip of water in the hot spring area. There are also some small details. In fact, strengthening the training of service staff can bring a better experience to customers.

We originally didn’t have high expectations for accommodation in a small border town without access to high-speed rail or highways. Unexpectedly, we were pleasantly surprised by this resort hotel located by the lake. Special thanks to Xiao Zhou. Hearing that I was traveling with two elderly people, he upgraded us for free. We stayed in a two-story villa, and the service was attentive and the details were considered. If the follow-up itinerary had not been arranged, I would have stayed a few more days. Environment: A resort hotel located beside the lake and primeval jungle, with fresh air and beautiful scenery. Small villas are scattered in the forest, private, quiet and comfortable. Hygiene: Cleaning is very careful, toiletries are very good Service: There are welcome fruits upon check-in, free drinks in the refrigerator, and free tie-dye and DIY perfume activities. In the morning, the staff also led us to go hiking in the forest, which was great

A very nice place! I highly recommend friends who drive by themselves to come here. There are not many people, and it feels like a private place. The infinity pool is very suitable for taking photos and checking in. Unfortunately, it was a bit cold on the day of check-in, so it was not suitable for swimming. The air in the mountains is very fresh. If there were no camp lights on all night, this place would be more suitable for stargazing. The breakfast is very rich and delivered to the door. I ordered a set of Chinese and Western food, and the dishes were also very attentive. The drinks, fruits and instant noodles in the room are free, which is very humane. If you don’t want to order dishes at night, you can make do with a meal in the room. The hygiene products are also good, and there are even children's products (although I don’t have children).

The family came to Lancang to play and stay at this hotel. The most satisfying thing is the facilities and hygiene. The hotel is newly renovated, the whole house intelligent guest control, dry and wet separation bathroom, brand mattresses are all brand new, no old wear, hot water supply 24 hours a day, TV watching, office speed is very stable, furniture corners are protected, children do not have to worry about touching. The sanitary details are completely out of the question. The floor, window sill, and bathroom gaps are all deeply cleaned. The bathroom has no water and no smell. The bedding is soft and dry. The corridors and lobby are eliminated regularly every day. The clean family can also rest assured. In leisure, you can also soak in local Pu'er, the overall quiet and comfortable, and the price is very high.

After the Songkran Festival in Xishuangbanna, I passed through Mojiang, and there was Wyndham in the small county! I rarely write reviews, but I was really surprised this time. The location of the hotel is very good, very close to the Beibiao Garden and the Twin Cell Park. The front desk staff is very warm and professional. I took the initiative to say hello when I first arrived at the store. The passenger flow was quite large that day, but the front desk was very efficient and the communication was very smooth. We arranged the room type we wanted. We consulted the surrounding restaurants halfway. We also patiently recommended it. The whole smile service made people feel like a spring breeze. The hotel facilities are also very complete, with gym, swimming pool, chess and card room. The room layout is also very warm, comfortable, the breakfast room is also very rich, it is indeed a very good stay experience! Super recommended! It is a pity that I can't book a room with five pairs of cells.