5-Star Hotels in Nagoya

My stay at ESPACIO Nagoya Castle left a lasting impression, primarily due to the incredibly attentive and professional staff! From the moment we checked in, the service was exceptionally warm and welcoming. As foreign guests, we truly felt at home, thanks to their fluent English and Chinese, along with their thoughtful guidance. The hotel's interior is elegantly decorated, exuding an artistic ambiance. Whether in the lobby, restaurant, hot spring, or when staff were explaining room facilities, everyone always had a smile and readily attended to guests' needs. The hotel is conveniently located right next to Nagoya Castle, offering a peaceful environment, though finding dining options on the street at night can be a bit challenging. The breakfast selection wasn't extensive, but the food quality was remarkably high! I wholeheartedly recommend this hotel for its 100% service and museum-like artistic atmosphere. While it's on the pricier side, it absolutely delivers an unforgettable experience! A huge thank you to all the staff for making our stay so wonderful. We'll definitely be back on our next visit to Nagoya!

Heads up! The Nagoya Prince Hotel discriminates heavily against Chinese tourists, terrible experience. I was really looking forward to staying at this supposedly high-end hotel, but from start to finish, the front desk staff clearly treated Chinese guests differently. Their attitude towards us was cold and perfunctory, completely lacking in service professionalism. I absolutely do not recommend this hotel for domestic travelers. When checking in, European and American guests in my group asked questions, and the staff were patient, thorough, and smiled throughout their interactions. But when it was our turn to ask about room types using simple Chinese and basic English, the staff remained expressionless, frequently interrupted our questions, and even refused to use a translation app I was using to communicate. Their answers were perfunctory and sloppy. They even claimed there were no Chinese-speaking staff, despite the hotel clearly offering Chinese service. The contrast was stark and made us feel very uncomfortable. When we tried to give feedback about the difference in service, the front desk showed no apology whatsoever. Instead, they prevaricated and shirked responsibility, completely disregarding our reasonable concerns. As a star-rated hotel with high prices, they should treat guests from all countries equally, but instead, they showed prejudice and discriminated against Chinese guests. The service and hospitality were subpar in every aspect. Paying a high price only to receive a frustrating and upsetting accommodation experience, I strongly advise Chinese tourists planning to visit Nagoya to avoid this hotel. For the same price, there are many other options that respect Chinese guests and offer thoughtful service. Don't fall into this trap.

This was my first stay at the Hilton Nagoya. It's about a 1000 yen taxi ride from Nagoya Station, so the location is pretty good. If you're using public transport, there are bus options, but the subway station is a bit of a walk. The room was spacious and well-maintained. I accidentally left something behind, and after emailing them, the hotel successfully sent it to my next hotel, which I really appreciate. A big thank you to Imai from housekeeping! The 'magic hotline' answered immediately, and the overall service was great – definitely good value for money. The only downside is that the soundproofing isn't very good, so if the neighbors are noisy, it can be hard to sleep.