5-Star Hotels in Koh Samui

The villa's location was great, the beach was fantastic, and the private pool was lovely! The rooms were just average, and the decor felt a bit outdated. The bedrooms, in particular, were quite ordinary. I personally didn't care for the high ceilings. The shower, however, was excellent! The rainforest showerhead was a real treat! The butler service was practically nonexistent. They said they'd add me on WhatsApp but then disappeared. They also seemed to follow a strict process and didn't explain many things clearly. I usually ended up calling '0' to sort things out myself, as I never knew where the butler was. The breakfast restaurant was a disaster; I ordered coffee twice, and it never arrived. The division of labor seemed chaotic, with multiple people asking for my room number. Check-in was also disorganized, with different staff members handling things at various times. The service felt haphazard. Lots of staff, but ineffective! The staff's English was noticeably poor, and their accents were very strong. They also seemed robotic and lacked a personal touch. When I emailed previously, I had to get Ctrip to chase them for a reply. Compared to the service at Anantara where I stayed a few days prior, it was a huge step down. Also, constantly having to take a buggy to get around was quite inconvenient. And the main pool being under maintenance during my stay was also quite disappointing. However, I must specifically commend the beach staff here. The new boss (name) was absolutely wonderful! This was the best staff member at the entire hotel!! He taught me how to sail!! He helped me move kayaks and SUPs! His English was much better than the other staff, and his attitude was extremely friendly!! He added so much value to this hotel!!

Review: A Beautiful, Design-Led Oasis in Fisherman’s Village We recently stayed at the Hansar Samui, and it is truly a beautiful property with a thoughtful design. The location is perfect—just a short, pleasant stroll away from Fisherman’s Village, making it easy to explore the local area while still feeling like you have a quiet retreat to return to. The Highlights Dining Experience: The breakfast was a standout. I particularly appreciated having eggs made fresh to order; there is nothing worse than pre-cooked, rubbery eggs left under heat lamps, so this was a huge bonus for me. The Vibe: The swimming pool is lovely, and the beach is kept very clean. The hotel maintains a relaxed atmosphere, complemented by a great selection of background music. Service & Little Touches: The staff were incredibly welcoming and kind. I loved the ”turn-down” service around 5:00 PM, where housekeeping brought little chocolates and water—an adorable touch that made us feel looked after. Facilities: The gym is clean and well-maintained. Crucially for those working remotely, the Wi-Fi was excellent and reliable enough for me to take Zoom meetings without any issues. Room Design: The rooms are beautifully decorated with stunning balconies and views. The bathroom was a highlight, especially the large rainfall shower. Room Comfort & Maintenance We did have a significant issue with the bed. The mattresses are very soft, which didn't suit us at all as my husband has a bad back. It made sleeping quite difficult. However, the staff were wonderful and tried their best to accommodate us; they helped remove the mattress so we could sleep on the wooden base with just the mattress topper. While not ”luxury” comfort, it was much better for his back than the soft mattress. We also had a few issues with a temperamental toilet flush, but to the hotel's credit, maintenance was very prompt in coming to fix it each time. Dining & Logistics We had dinner at the restaurant one evening, ordering the Massaman curry and Chicken Panang. While the food was edible, it was just ”okay”—we were perhaps expecting a bit more given how high the quality of breakfast was. That said, the view from the restaurant in the evening is spectacular, and they occasionally have lovely entertainment. One small hiccup occurred when we booked a taxi through the hotel to take us to the pier for our trip to Koh Phangan. The driver unfortunately dropped us at the wrong port. We had to quickly catch a Grab to the correct one, but luckily we made it just in time for our ferry. Overall Despite a few minor glitches, this was a wonderful stay. The aesthetic of the hotel is gorgeous, and the professionalism of the staff ensures that any issues are handled quickly. I would definitely recommend Hansar for anyone looking for a stylish and relaxed stay in Samui!

This hotel is absolutely fantastic, I'm extremely satisfied! **Location:** Situated right on Chaweng Beach, with a supermarket, spa, and bars right outside – incredibly convenient for getting around. **Service:** The staff are warm and attentive. Both the front desk and restaurant have staff who can speak basic Chinese, and they provided a very detailed introduction to the hotel. **Breakfast:** A mix of à la carte and buffet. It was delicious and tasty, designed to prevent waste, and you can always order more if you're still hungry. **Facilities:** Very new, smart, and exquisitely designed! **Other amenities:** The hotel offers various classes similar to yoga every morning, a family farm juice bar in the late morning, and free ice cream in the afternoon. They also provide welcome gifts upon check-in, such as eye masks, noise-cancelling headphones, and snacks. This is my genuine experience, and I hope it helps others!

We stayed in room 202, which is a detached bungalow. It's a two-story room with a bathtub on the terrace, and the view overlooks lush greenery and the Gulf of Siam. There's so much greenery around, it felt like we were in an arboretum. Also, there are snails living on the hotel grounds, so be careful not to step on them on the paths in the dark. The breakfasts were absolutely superb, and a special thanks to the employee who made the juice. She's so cheerful, brightens everyone's day, and makes such delicious juices, cutting the fruit right in front of us – the mangoes from her hands seemed even tastier! We enjoyed the live music at the Roy Roy restaurant. In the evenings, they brought lovely treats to the room, and during the day, they laid out towels on the sun loungers, brought cold water, and mini ice cream or watermelon. A big thank you to the staff. We will definitely return to this hotel!

Receptionist insisted on taking a photo of my bookings from trip.com from my phone's apps, although she has sighted my bookings from their own system and also photocopy my passport already. This is really first time for me. Very wierd. Can hear planes noise as the airport is nearby. Also sighted 2 big cockcroaches in the room.

after having had a disappointing stay in Amari Koh Samui, we were so glad to have moved to hyatt. we stay there for 3 nights and absolutely loved it. from the moment we arrived, the customer service was amazing. The front desk and the concierge were amazing. love the lobby, it's open space overlooking the sea. we arrived early so we had lunch first but they pretty quickly had our room ready and our luggages were already sent to the room even without me telling them. amazing! we upgraded from a partial sea view to a full sea view room and no regrets. my baby loved the room so much, running around and looking at the view. we loved the room instantly, very clean, spacious, and great view. Kids friendly, i love how they have couple of selections for kids menu and not just fried stuffs and pasta. the staffs are all friendly with the kids as well they totally engage with the children. Their kids club is big and they have activities everyday and the whole day. They do have kids pool side as well with slide and a small outdoor play ground area. it has a grassy area where you can play and run around with your kids. the only downside for us, not much options for breakfast and not really a beachfront where you can swim freely nor can you have a long seaside walk. cant build sandcastle as well. my baby loves to play with sand. when you read about hyatt beach being rocky and not sandy white, they do mean there are huge rocks on both sides. see my photo for better understanding. they do have live ban and firework show in the evening at Sesun restaurant. overall it didnt matter to us, we went to relax, stayed in the resort and relaxed and that's what we got and felt relaxed the entire stay. HIGHLY recommend staying here and when we head back down to koh samui we will surely stay in Hyatt again.

What a gorgeous resort. I love my room, the beach, the sea, the food, breakfast & staff were really great. Special mention for Cathy of Reception - wonderful guest service. Also the staff in the restaurant at breakfast - always so warm. No regrets picking this resort in Choengmon albeit being on the pricier side. Many restaurants nearby, just outside the hotel. There's a 7-11 & a pharmacy right infront. I love everything about this resort. I had the best stay ! Made my first solo trip such a memorable one !

Services were excellent with staff always willing to offer help and care about your needs. The pool in the room was absolutely the best that we have ever been to, which was large enough with jacuzzi function so that we could have fun and enjoy it for a long time. However there were quite a lot of ants around the pool and inside the room, but understood it's becos of the environment near the nature. It's too bad the breakfast place was relocated to Hue and the food quality was okay. Overall it's a fantastic experience for us!

We visited the hotel for our honeymoon and were delighted by the environment and facilities. Moreover, we received a room upgrade to a spacious villa with private pool, sea view, and some custom decoration on the bed. The breakfast is a great selection of western and local delights. The management was very helpful and arranged a staff to help us take photo around the hotel. The staff also reacted very quickly when we accidentally fell in the staircase and offered their help to give first aid to avoid further swelling.

The hotel boasts a great location right by Chaweng Beach with nice views and attentive service. The evening fireworks show was spectacular. The only downside was the inconsistent shower water pressure, which kept fluctuating between hot and cold.