5-Star Hotels in Serik

Hello, I want to thank every single staff member at the hotel, everything was top-notch. Everyone performs their duties 100%. The cleaning is done promptly everywhere. The rooms are spacious, and the bedding is pristine white. The beach area is large, with plenty of sun loungers for everyone. There's entertainment for every taste and preference, a huge selection for both adults and children. They even have their own botanical garden. Food is abundant. In a word, it's paradise! 👍

Nice hotel, new! The guys are trying hard. But still, staying more than two nights gets boring. Be prepared that the large room with a separate living room on the lower floors has a view of the wall. 🤣, photo attached. )))) Naturally, the enterprising guys initially tried to put us in a worse room, which spoiled the initial impression a bit, but after relaxing at dinner (by the way, everything was very tasty) and going on the slides, we got over it. A surprise awaited us in another room: the air conditioner in the bedroom didn't work, my husband slept in the living room... It took them 24 hours to fix it. 🤦🏻♀️ Instead of riding the slides, I sat with the repairmen in the room, explaining five times what needed to be done... When they brought a fan, I honestly laughed out loud. The room was just decently priced, not cheap. But if you're positive, nothing will spoil your vacation. 💪. I took off a star for the view of the wall, and for the sleepless night in the heat, and for the next day wasted repairing their air conditioner)))

Шикарный отель, хороший, вежливый и внимательный персонал. При бронировании попросили застелить диван для третьего человека. При заселении этого не сделали, но в течение часа подготовили спальное место. Также было два халата и две пары тапочек. Попросили донести и персонал сразу все исправил. Мы приехали в отель рано, в 10 утра, хотя заселение с 14-00. Номеров свободных в наличии не было, поэтому раньше нас не смогли заселить, но Нас сразу проводили на завтрак. Это было приятно. Спасибо ❤️

Отдыхали в этом отеле третий раз, всё замечательно, отдельно хочу выделить взрослых аниматоров Дмитрия и Алину, ребята вы супер. Детские аниматоры все замечательные👍🏻По питанию есть вопросики, очень всё жирное, для здоровья это конечно такое себе. Всё остальное чудесно, новый аквапарк хороший сделали, новая детская игровая 👍🏻

Great greeting calm entrance and really helpful reception staff after moving from another hotel because it was an absolute riot. This place is great we would definitely come back here again great kids club good selection of food changing every night would recommend

I've done more than a dozen hotels in Turkey but this is the best. All was top excellent for children of very large pools, and many activities. Not time to tire. 5 star hotel deserves !!!!!

Excellent all round. Staff all go the extra mile. Great location on a not so great beach but the amenities make up for it. Look out for Mehmet in the restaurant and Ongur at the concierge desk. Both brilliant.

I'll start with check-in – everything was excellent. We arrived early (10 AM), filled out a form, received temporary wristbands, and were sent to breakfast. Afterward, they explained the hotel's concept and where everything was located. At 12 PM, we got a WhatsApp message saying our room was ready and we could pick up the key at reception. This is the first time I've encountered such service at a hotel; it's a small detail, but very pleasant. In the room, they provided an extra Euro-style folding bed since there were two children and one adult, but only two main beds. The mini-bar was replenished daily. We requested toothpaste and toothbrushes at reception, and they were delivered promptly. The room had everything we needed. Towels were changed daily. As for the food: everything was delicious. They had dorado, sea bass, and red fish steak. The only thing was that in four days, there were no shrimp. There was plenty of fruit, and the desserts were so-so, with the exception of the excellent oriental sweets. For children, everything was simply fantastic. You could leave your child in the play area from morning until 11 PM, which is a big plus for parents who want to relax in the 16+ zone away from the noise. Animation: everyone was great; they didn't let anyone get bored. There was a foam party, aqua polo, and much more. The sea, in my opinion, was a bit murky due to the sand; I'm used to the clear water in Konyaaltı. An air-conditioned bus runs every 30 minutes, and the ride is literally 5 minutes. Would I come back again? I think yes!

Crystal Family Resort – Not What We Expected, But Tours Were Fantastic! We spent our holiday this year at Crystal Family Resort & Spa. The hotel’s location and facilities for children were nice. The indoor pool was sufficient, and the animation team did their best. However, the hotel as a whole didn’t quite meet our expectations. Our biggest disappointment was definitely the food. It felt like we were eating the same things every day: beef liver, chicken, chicken, fish once or twice… and then back to chicken and liver again. It was as if no other types of meat existed! There was almost no red meat, and most of the food was dry and lacked flavor. Our kids also struggled with the meals, as there wasn’t much variety or a special corner catering to their tastes. The buffet looked big but the content was poor. Desserts looked good visually but were quite tasteless. From a five-star hotel, we expected much more care and quality. Room cleaning was okay – it was done daily – but there were occasional misses. Sometimes the minibar wasn’t restocked, towels were forgotten. The reception staff were generally helpful, but during busy hours responses were slow. The spa area was nice, but prices were a bit high. Now to the best part of our vacation: the tours! Instead of staying inside the hotel all day, going out was the best decision we made. As we had done before, we booked two tours from Sputnikturkey.com, and both were excellent: 1. Super Combo Tour – rafting, zipline, buggy… All in one and full of adrenaline! Even though the weather was cold, it was still super fun. 2. Green Canyon Tour – A calm and peaceful boat trip in nature. The scenery was absolutely breathtaking. Both tours were very well organized, and the price was much more reasonable compared to what the hotel’s in-house tour desk offered. We had a great time and the tours helped us forget the hotel’s shortcomings. In summary: Crystal Family was just “so-so” for us. We really didn’t enjoy the food — the constant liver and chicken dishes became annoying. But thanks to the amazing tours we booked outside, our holiday turned out great in the end. We wouldn’t return to this hotel, but for tours, our go-to will always be SputnikTurKey.com!

Great location! Early check-in in the morning was a breeze. The kids' club is a hit with the children; they spend a lot of time there during the day and in the evenings. The staff at the restaurant and bars are very attentive to guests, providing quick service, whether it's clearing tables or taking orders. The beach is clean, and there are plenty of available sun loungers.