Hilton Saigon - A Centerpiece, Where Urban Pulses with Serenity
Located in the heart of the city center and along the picturesque bank of the Saigon River, Hilton Saigon is surrounded by famous cultural sites and historical landmarks. The hotel brings a fresh, inviting and sophisticated encounter where guests can find true relaxation and pursue meaningful work and connections, all while basking in the energy of local people, culture, cityscape and experience.
The hotel features 240 elegantly designed guest rooms and suites, each offering contemporary interiors and breathtaking views of the Saigon River. Modern amenities, including a 55-inch LED TV and complimentary Wi-Fi, ensure a comfortable stay. Guests can also enjoy the convenience of a 24-hour front desk and concierge service.
Hilton Saigon features one of the largest convention facilities in the city, with 1,054 square meters of versatile event space. The pillar-less Grand Ballroom can host up to 550 guests, while 09 additional meeting rooms are equipped with state-of-the-art audio-visual technology and high-speed internet, perfect for smaller gatherings.
Culinary enthusiasts will delight in the hotel's four distinct dining venues, each celebrating the bold flavors of Vietnam and international cuisine. Residence Eleven offers exquisite modern Cantonese dishes, The Strand serves a variety of Vietnamese and Mediterranean fare, Me Linh Lounge provides freshly-baked pastries and light snacks, while the rooftop Song Bar offers a chic setting for light bites, drinks, and live entertainment, all with stunning views of the Saigon River and cityscape.
Guests can unwind at the award-winning eforea Spa, take a refreshing dip in the swimming pool, or maintain their fitness routine at the well-equipped fitness center.
Conveniently located near popular attractions such as the Saigon Notre Dame Cathedral, the Saigon Central Post Office, and the Saigon Opera House, Hilton Saigon offers easy access to the city's highlights. Tan Son Nhat Airport is just a 30-minute drive away, ensuring a seamless journey for travelers.
FFALtravel2025.01.05
I recently stayed at the Hilton Saigon in District 1 and was thoroughly impressed. I chose an Executive Room with a view of the Saigon River, which was breathtaking.
The room’s design, cleanliness, and spaciousness were exactly what I expect from Hilton’s classic excellence. The breakfast was delightful, offering a wide variety of options.
Additionally, we needed something in the room and called the reception. Within 5 minutes, the staff arrived and resolved the issue promptly. This level of efficiency is rare, even in many 5-star hotels, where delays often occur. Hilton once again proved its iconic standard in this regard.
The hotel is also very centrally located. Most historical sites are within walking distance, making it incredibly convenient for exploring the city.
I only stayed for one night, but the experience was exceptional. I wish all hotels maintained this standard. I rate my stay 5 out of 5.
Perfect for posting now! Let me know if anything else comes to mind.
With a stay at Caravelle Saigon, you'll be centrally located in Ho Chi Minh City, steps from Dong Khoi Shopping Street and Opera House. This 5-star hotel is 0.2 mi (0.3 km) from Ho Chi Minh City Hall Square and 0.5 mi (0.8 km) from Parkson Plaza.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Grab a bite at NINETEEN Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 333 air-conditioned rooms featuring minibars and LCD televisions. Your Tempur-Pedic bed comes with premium bedding. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
GGuest User2025.02.21
Perfect location. Really can’t be any better on the location and the staff and cleanliness and updated classic decor was all great. Only two small tips for travelers. Ask for a non-connecting room. Reason being the sound proofing between connecting room doors is very poor. While we loved our stay, we also heard everything our neighbors said and did (and same for them I’m sure). That is not ideal. Other small feedback is the breakfast buffet. The food is good and it’s a great buffet but the room is on the small side and the hotel is usually busy, so it’s not the most relaxing breakfast situation. Back to all the good things. Perfect launch pad for walking Saigon and local restaurants. The pool and gym are pretty nice as well. Staff were uniformly wonderful. Recommended. Opera view rooms do have a better view at any level. If on non opera house side, you probably need to be above level 16 to enjoy a view.
Located in Ho Chi Minh City (District 5), Windsor Plaza Hotel is within a 5-minute walk of An Dong Market and within a 5-minute drive of Nghia An Hoi Quan Pagoda. This 4.5-star hotel is 1.2 mi (1.9 km) from Thien Hau Pagoda and 1.3 mi (2.1 km) from The Garden Mall.
Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Guests can get to nearby shops on the complimentary shuttle.
Enjoy local and international cuisine at Cafe Central An Dong, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Ho Chi Minh City? This hotel has facilities measuring 21574 square feet (2004 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 376 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2025.03.06
From the outside the hotel does not seem so special, but immediately you approach the main entrance you are happily greeted and all doors are opened for you and you get a real 5-star treatment. The staff at reception are great professionals and gave me a rich person treatment even I got the room for a pretty cheap price from my point of view.
From the inside the hotel is luxuryously decorated and the club room I got on the 21st floor had nice views. On the 24th floor you have a mid-size pool with sunbeds and upstairs from the pool there are three individual hot jacuzzis (both pool and jacuzzis open until 22:00).
Before booking I struggled wondering about how good or bad the location would be, but believe me it does not have any importance where your hotel is since using the Grab app (Uber-like) you can get a motorbike or car ride to virtually anywhere in the centre for 1-3 euros.
1062 reviews
9.0/10
Price from
£45
per night
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Hotel near District 1,Ho Chi Minh City10% of visitors choose this area
Located in Ho Chi Minh City (District 1), Fusion Original Saigon Centre is within a 15-minute walk of Ben Thanh Market and Bui Vien Walking Street. This 5-star hotel is 0.2 mi (0.3 km) from Saigon Square and 0.7 mi (1.1 km) from Pham Ngu Lao Backpacker Area.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Miss Thu, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 146 air-conditioned rooms featuring free minibar items and Smart televisions. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as desks and coffee/tea makers.
AAyakha2025.02.12
Staying in this hotel was a lovely experience. The service, the free mini bar and stocked pantry on each floor with snacks were all amazing additions that helped make this stay a fantastic one. The only issue I had was with the poolside service where I ordered food but didn’t get any cutlery or napkins to use. I later ordered a canned drink but did not get a glass. It was the strangest thing. The hotel restaurant offered delicious food with great service.
With a stay at Hotel Nikko Saigon, you'll be centrally located in Ho Chi Minh City, within a 5-minute drive of Bui Vien Walking Street and Ben Thanh Market. This 5-star hotel is 0.7 mi (1.1 km) from Pham Ngu Lao Backpacker Area and 1.7 mi (2.7 km) from Saigon Square.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.
Enjoy international cuisine at La Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. This hotel has 7 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 334 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
JJosa Lam2025.03.23
I recently had the pleasure of staying at this Hotel and it was an outstanding experience. From the moment I arrived, the service was exceptional, with staff members who were both friendly and attentive. The room was beautifully designed, offering a perfect blend of modern amenities and traditional elegance, complete with a breathtaking view of the city skyline. The bed was incredibly comfortable, ensuring a restful night’s sleep. Dining at the hotel was a delight, featuring a variety of exquisite dishes that showcased both local and international flavors. The hotel’s location is ideal, situated near major attractions and convenient transportation options. Moreover, the spa facilities provided a perfect retreat for relaxation. Overall, my stay at this hotel exceeded all expectations, making it a fantastic choice for anyone seeking luxury and comfort in the heart of the city.
Discover Saigon at ease with Sheraton Saigon Grand Opera Hotel, the international 5-star hotel with elegant accommodations, contemporary facilities and unparalleled service. Nestled on the famous Dong Khoi Street, right in the heart of Saigon’s business and entertainment district and within walking distance from the Opera House, Ben Thanh Market, War Remnants Museum and Reunification Palace, Sheraton Saigon Grand Opera Hotel is the focal point to explore historical landmarks, iconic buildings, shopping centers and top local restaurants in town. Stay in the 379 stylishly appointed rooms and suites overlooking the stunning city or Saigon River. Take advantages of the well-equipped facilities including state-of-the-art Sheraton Fitness, Evolve Wellness Center and outdoor swimming pool. Relax in comfort and gather in style at Sheraton Club, exclusively offered for elite guests. Sample local favorites at four renowned restaurants and bars, namely the all-day dining buffet restaurant, Saigon Café; the newly-renovated Li Bai restaurant with refined Cantonese cuisine; The Lounge at the grand lobby for meeting and working or Wine Bar Level 23, the tropical paradise with breezy air and magical sunset cocktail. In 2024, the hotel obtained the prestigious recognition from Green Globe, a global leader in sustainable tourism certification inviting guests on a journey towards responsible travel.
GGuest User2024.12.18
The location is great!The environment is also great, the staff are very enthusiastic, and they have given us great room.It's a room with a corner window.
The staff in the swimming pool are also very friendly.
We will come back again.
With a stay at The Reverie Saigon, you'll be centrally located in Ho Chi Minh City, within a 10-minute walk of Opera House and Bitexco Financial Tower. This 5-star hotel is 0.6 mi (1 km) from Takashimaya Vietnam and 0.6 mi (1 km) from Union Square.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).
Enjoy Chinese cuisine at The Royal Pavilion, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. This hotel has 15 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 286 air-conditioned rooms featuring free minibar items and DVD players. Your bed comes with down comforters and Frette Italian sheets. Wired and wireless Internet access is complimentary, while 48-inch LED televisions with cable programming provide entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
DDharmaHarun2024.12.11
Great place to stay in Ho Chi Minh, Fast to be my son’s , who’s only 3, favourite hotel.snd he’s looking forward to our next trip and promise to be a good boy🤣
Hotel near District 1,Ho Chi Minh City10% of visitors choose this area
Sedona Suites Ho Chi Minh City is centrally located in Ho Chi Minh City, a 3-minute walk from Takashimaya Vietnam and 6 minutes by foot from Sri Thenday Yutthapani. This 5-star hotel is 0.3 mi (0.5 km) from Ben Thanh Market and 0.5 mi (0.8 km) from Ho Chi Minh City Museum of Fine Arts.Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room. Enjoy Asian cuisine at The Straits Kitchen & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 6:30 AM to 10 AM for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Make yourself at home in one of the 195 air-conditioned rooms featuring fireplaces and LCD televisions. Kitchenettes are outfitted with refrigerators. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
CCindy2025.01.16
Good service from the moment you alight from Grab. Concierge will quickly assist with the heavy luggages and then proceed to the upper floor for check-in. Check-in reception also remembers their guests well with big smiles and welcome back greetings.
Room is big and has good view of the city. Complimentary one time mini bar & snacks, welcome fruits and welcome message on the TV. Only downside is the TV reception is not so good. Sometimes, it will lose its connectivity. Didn't use their facilities like that gym or swimming pool. Breakfast was a good range of buffet offerings and a list of made to order buffet breakfast items. Good service from Max and his team at the cafe. Big morning greetings brightens the start of the day. The hotel has a direct link on the 6th floor to Saigon Centre which houses Takashimaya. There are quite a number of restaurants and a supermarket at Saigon Centre. A hotel that is top of my list when I visit HCM.
A stay at Pullman Saigon Centre places you in the heart of Ho Chi Minh City, within a 5-minute drive of Museum of Ho Chi Minh City and 30-4 Park. This 5-star hotel is 1.3 mi (2 km) from Opera House and 2.4 mi (3.9 km) from Saigon Zoo and Botanic Garden.
Treat yourself with massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a nightclub, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at Urbane Lounge, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Ho Chi Minh City? This hotel has facilities measuring 6133 square feet (570 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 306 air-conditioned rooms featuring minibars (stocked with some free items) and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2024.09.28
Only lobby lounge was opened on the day i arrived, food quality was soso. Tourist group was crowding the hotel lobby and made it difficult to find the line to queue up for checking, even more difficult to get close to the luggage storage corner or checking counter, spending much of my time for waiting to settle down after arrival. Staff at entrance were polite and helpful and had done their job greatly.
An icon of style and sophistication in the vibrant epicentre of Saigon, JW Marriott Hotel & Suites Saigon embodies the pinnacle of Vietnamese hospitality. A tranquil oasis in cosmopolitan Saigon, our five-star hotel features 305 guest rooms and suites, in addition to a collection of 260 exquisitely designed apartments. Fine dining is available throughout the day, from an indulgent breakfast buffet to creative Italian cuisine and Cantonese delicacies, in addition to afternoon tea. Unwind in the soothing surrounds of the Spa by JW, where treatments are infused with authentic Asian tradition. Our luxury hotel also offers exceptional event spaces for unique weddings and standout business functions. When it's time to explore, discover the storied charms of Saigon from our doorstep, including first-class entertainment and famous cultural attractions. Whether you are visiting Saigon for business or leisure, you can look forward to a warm welcome at JW Marriott Hotel & Suites Saigon.
AAlvin2025.01.17
Had a 1 night stay with wife and baby at this hotel, but too bad had to catch a flight in the early morning so we missed our breakfast buffet. Hotel was nice enough to arrange a take and go breakfast set for my family. I was impressed at the hotel staff service. The room was big, spacious and clean, looks new too. When taking the taxi to airport in the early morning, we encountered a running marathon event outside the hotels streets and officials closed the streets, so the taxi had to stop and pick us up another road. The staff was nice enough to help us carry our luggage to the pickup location and explain to the taxi about the road closure.
Very Good
113 reviews
9.2/10
Price from
£147
per night
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See All 5-Star Hotels in Ho Chi Minh City
Top 20 Premium Hotels in Ho Chi Minh City
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Discover our curated selection of premium hotels in Ho Chi Minh City for your next stay
No.
1
9.6/10
71 review
The Reverie Saigon Residential Suites
Hotel near District 1, Ho Chi Minh City
"Great stay!""Friendly owner"
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No.
2
9.3/10
198 review
Sedona Suites Ho Chi Minh City
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Great view"
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No.
3
9.2/10
113 review
JW Marriott Hotel & Suites Saigon
Hotel near District 1, Ho Chi Minh City
"Great location""Great stay!"
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No.
4
9.2/10
120 review
Hotel des Arts Saigon Mgallery Collection
Hotel near District 3, Ho Chi Minh City
"Great location""Great design"
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No.
5
9.0/10
171 review
Le Meridien Saigon
Hotel near District 1 - Le Thanh Ton, Ho Chi Minh City
"Friendly owner""Delicious breakfast"
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No.
6
9.2/10
293 review
Fusion Original Saigon Centre
Hotel near District 1, Ho Chi Minh City
"Delicious breakfast""Convenient for shopping"
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No.
7
9.2/10
495 review
New World Saigon Hotel
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Delicious breakfast"
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No.
8
9.0/10
125 review
Sofitel Saigon Plaza
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Great stay!"
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No.
9
9.3/10
136 review
La Siesta Premium Saigon
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Delicious breakfast"
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No.
10
9.3/10
39 review
Hotel Indigo Saigon the City, an IHG Hotel
Hotel near District 1, Ho Chi Minh City
"Great stay!"
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No.
11
9.0/10
133 review
The Myst Dong Khoi
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Delicious breakfast"
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No.
12
8.7/10
169 review
Renaissance Riverside Hotel Saigon
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Delicious breakfast"
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No.
13
9.2/10
613 review
Caravelle Saigon
Hotel near District 1, Ho Chi Minh City
"Delicious breakfast""Located in the city centre"
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No.
14
9.3/10
536 review
Mai House Saigon Hotel
Hotel near District 3, Ho Chi Minh City
"Delicious breakfast""Well decorated"
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No.
15
9.3/10
1041 review
Hotel Nikko Saigon
Hotel near District 1, Ho Chi Minh City
"Delicious breakfast""Great for business trips"
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No.
16
9.3/10
327 review
Hotel Majestic Saigon
Hotel near District 1, Ho Chi Minh City
"Delicious breakfast""Great view"
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No.
17
9.2/10
118 review
Sherwood Suites
Hotel near District 3, Ho Chi Minh City
"Great stay!""Great rooms"
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No.
18
9.1/10
457 review
Pullman Saigon Centre
Hotel near District 1, Ho Chi Minh City
"Delicious breakfast""Located in the city centre"
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No.
19
8.9/10
49 review
La Siesta Premium Saigon Central
Hotel near District 1, Ho Chi Minh City
"Friendly owner""Great stay!"
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No.
20
9.2/10
613 review
Oakwood Residence Saigon
Hotel near District 7 - Phu My Hung, Ho Chi Minh City
"Convenient for shopping""Large rooms"
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Latest Reviews for Ho Chi Minh City hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.3/10
Very Good
GGuest UserThe staff are very friendly and helpful. Hotel Building is beautiful and has lots of period features. I enjoyed rooftop view(at M Bar).
AAnonymous UserI could say most affordable 5 star hotel with that facility ! Room is spacious and clean . Lovely decor. I enjoyed bath tub while watching TV .
Coffee and water were not enough provided but they gave you free soft drinks like coke / even beer even I don’t take these maybe some ppl love it !
I tot normaly bottle of water cames complementary at 5 star hotel in Asia so I didn’t bring water bottle and expect proper coffee maker at least Nespresso but they don’t .
But convince store is just behind of hotel and
Ho chimin has many good coffee place for morning so should be not big issue 🙂 room is v pretty !
EEugeneTTThe hotel was really spacious! Stayed in a 3 bedroom apartment and the family loved it!
We had a big fridge, washing machine, proper stove, 2 televisions.
The facilities in the hotel were also great but we didn't have a chance to use them. There is also a convenience store within the property so it was really convenient.
Breakfast was good though seats may be limited.
There is also daily shuttle service to different locations within the city on specific day of the week.
NNomadic legendFirst of all this hotel is very strict about 2 pm checkin . so kindly plan you arrival accordingly i slept in lobby sofa for 5-6 hours since i was badly tired after a long journey. This is not the case with other hotel since i had many friends in ho chi min at that time in other hotels like rex, renaissance etc. This hotel was suggested by ASEAN ceramic exhibitors i Dont know why. May be because of its historical significance. Rooms Lobby carpets have that mild stinking smell. Rooms are very basic nothing special for the type of money charged. Gym was basic. For some reason mostly old age westerners come and stay here. Western Breakfast is the best thing this hotel offer.
TTony_88299My stay here was disappointing for several reasons.
First, when I checked in, I encountered an issue about payment. I booked the stay via Trip.com using my credit card, assuming the hotel would charge it automatically. However, when I arrived, I was informed that payment had to be made at the counter by credit card or cash, debit card is not allowed. Unfortunately, I didn’t have my credit with me, and there is no ATM nearby that allowed me to withdraw enough cash in a single transaction. This caused significant stress and inconvenience.
Second, when I used my room card to enter my assigned room for the first time, I found that another guest already inside. Thankfully, they had used the extra lock, or I would have walked straight into their room. When I reported this to the hotel, their first response is “How is that possible?” That’s exactly my question, how could such a mistake occur?
Also, the laundry fee is very high, carefully check the price before sending your clothes.
On the positive side, the breakfast buffet was good, and the location is ideal for visitors.
Hotel near District 1, Ho Chi Minh City 10% of visitors choose this area
Price per night from:£112
9.2/10
Very Good
AAnonymous UserWe enjoyed the hotel and the room, but the location is not in District 1 or 3, meaning it is not a touristy area.
View from the room is beautiful.
GGuest UserI recently stayed at this hotel, and I have to say, the experience was extremely disappointing. Upon check-in, I wasn't informed about the hotel facilities or the breakfast hours and location. I also wasn’t given any guidance on how to get to the elevator. Beyond the bellboy service (where tipping was expected), the staff was not proactive at all in assisting with anything. I was especially shocked when I saw an elderly person get trapped by the elevator doors, and two bellboys standing by without helping.
On New Year’s Eve, I was looking forward to watching the fireworks over the Saigon River from my room, but the hotel’s own fireworks were so smoky that I couldn't see anything through my window (I was on the 10th floor!). The whole fireworks experience was ruined, and to make matters worse, the loud music continued for another hour, disturbing my sleep.
The breakfast experience was just as frustrating. Because I wasn't told where to eat the previous day, I accidentally went to a temporary dining room, which had no staff who spoke English, making it difficult to ask any questions. The food choices were extremely limited, and I was surprised to find no milk or basic breakfast items available. The food quality was far below the standards expected from a 5-star hotel. After some searching, I discovered the actual breakfast restaurant was downstairs, and the restaurant supervisor instructed me to carry my tray downstairs myself. This felt extremely inconvenient and unnecessary, and once I was downstairs, I was told to wait outside for a table to become available. Standing outside with two trays of food in my hands felt humiliating, especially in a 5-star hotel.
The downstairs restaurant did offer more variety, including smoked salmon, cured ham, and waffles, but by the time I made it down, I had already eaten most of my breakfast, so I didn’t get to fully enjoy it.
Finally, when I went to pick up my luggage from the front desk, I was asked to search through a pile of luggage to find my own. I asked how I was supposed to identify it in such a pile, and even if I could, I couldn’t move all the luggage around by myself. This was not only inconvenient but also frustrating.
Overall, I can only give this hotel 2 stars. One star for the hotel’s physical facilities, and the other because the review form doesn't allow for a zero-star rating. Otherwise, I would have rated it even lower. This stay was a huge letdown and didn’t come close to the 5-star experience I was expecting. Both the service and the amenities were severely lacking. I hope the hotel takes this feedback seriously and improves for future guests.
Hotel near District 1 - Le Thanh Ton, Ho Chi Minh City
Price per night from:£124
9.0/10
SSugar_Seven_One设施:quite good, with a marvelous swimming pool outside at the 3rd floor;
卫生:pretty clean and neat
环境:bright and have a good view
服务:high standards since some of the stuff can speak Chinese
GGuest UserLa Vela Saigon is a luxurious hotel known for its refined ambiance, prime location, and exceptional service, making it a popular choice for both business and leisure travelers. Guests often highlight its modern, well-appointed rooms, and spectacular rooftop pool, which offers stunning views of the Saigon skyline. The hotel features various dining options, with cuisine that ranges from Vietnamese to international dishes, pleasing a diverse palate.
In terms of service, staff members like Logan stand out for their dedication to providing a memorable experience. Logan is frequently praised for his warm hospitality and attentiveness, ensuring guests feel welcome and well-taken care of during their stay. His personal approach and proactive service make a positive impact on guests, reflecting the hotel’s commitment to high standards in customer service.
Overall, La Vela Saigon combines luxury with comfort, and staff members like Logan enhance the experience with their exceptional service.
MMichael StevenGood neighbourhood and building. Responsive service, including to fix the shower head. Although it was clearly not working when we arrived.
The apartment was a decent 3 star. It was fine. But nothing about it was luxurious. Some black mould. Wiring issue. Clean but not up to luxury standards.