HanTing Hotel (Suifenhe High-Speed Railway Station) Reviews

Response from Property: 很高興房間大小和停車場能滿足您的需求，也感謝您理解景點距離問題，自駕或打車都很方便，歡迎再來這座小城

Response from Property: 謝謝您的反饋！房間舒適度、早餐和充足的停車位能獲得認可，我們很榮幸，也慶幸交通便利能為您出行助力～

Response from Property: Thank you very much for your positive comments about our hotel. We are very happy to provide you with a satisfactory accommodation experience. We will continue to work hard to provide better service to every guest.

Response from Property: Thank you for your praise of our hotel. We will be proud of your satisfaction and will continue to work hard to improve our facilities and services to make your next stay more warm and comfortable.

Response from Property: 非常感謝您細緻的評價！很高興能得到您對酒店設施、衞生及服務的認可！關於清晨樓下的噪音問題，我們深感抱歉，已積極與相關方溝通協調，後續會加強關注並優化，盡力為客人營造安靜的休憩環境。期待再次為您提供更完美的入住體驗！

Response from Property: Thank you for your recognition and recommendation of our hotel! Regarding the noise issue you mentioned, we will strengthen the order and guidance in public areas to create a quieter and more comfortable stay for every guest. We look forward to welcoming you again.

Response from Property: We apologize for the disappointment caused by the noise in your room and the poor service at the front desk. We will immediately investigate the source of the noise and strengthen front desk training to prevent such incidents. We also hope to have the opportunity to make amends for your poor experience.

Response from Property: Thank you for your approval of the new hotel room. We apologize for the inconvenience caused by the waterproofing problem in the shower room! We will immediately inspect and rectify it to avoid any subsequent impact on your stay experience.

Response from Property: We are deeply sorry for the terrible stay you and your family had. We are deeply regretful that the front desk failed to properly address the issues of smoke intrusion, poor ventilation, and a malfunctioning TV. We will immediately inspect the ventilation system, strengthen non-smoking areas, and overhaul guest room equipment to ensure the quality of your stay. We apologize again.

Response from Property: We sincerely apologize for the inconvenience and disappointment caused by our mistake. We will seriously investigate and reflect on the issue of order unfulfillment without prior notification, and will strengthen our order management process. We are deeply ashamed to have betrayed your trust and sincerely hope to have the opportunity to make amends. We hope you will give us another chance to improve.

Response from Property: We deeply apologize for the inconvenience caused to you and your child by the midnight power outage. We are also deeply sorry for the lack of advance notification and poor service during check-out. This is a serious dereliction of duty on our part. We will seriously reflect on this, strengthen communication with relevant departments, improve emergency notification mechanisms and employee service training, and prevent such incidents. We apologize again and sincerely ask for an opportunity to make amends. We welcome your continued supervision of our improvements.

Response from Property: Thank you for your review, welcome to come again next time.

Response from Property: Dear guest, thank you very much for choosing to stay with us and for taking the time to provide feedback on this experience. We offer our sincerest apologies for the inconvenience you experienced. Upon verification, we determined that due to an oversight in housekeeping coordination, your bedding was not promptly prepared. This, combined with the staff's inappropriate explanation, led to a misunderstanding, a complete failure in our service procedures. We are deeply regretful that we failed to meet your request, as this is a serious violation of the service standards we consistently strive for. We have provided training and rectification to the relevant personnel and optimized our emergency response mechanisms to ensure that similar incidents do not recur. Your feedback is a vital driver of our improvement. If you would like to visit us again, please feel free to contact us. We will prioritize your arrangements and provide more thoughtful service compensation. We apologize again for the inconvenience caused and sincerely hope to have the opportunity to regain your trust!

Response from Property: Thank you very much for your recognition of our hotel! Cleanliness is the foundation of our guest experience, and we are truly delighted that you experienced such tidiness and comfort. Your simple review is a great encouragement to us. We will continue to uphold our hygiene standards and maintain this excellent experience. We look forward to providing you with satisfactory service next time. We wish you a happy stay!