Sleep Inn Sumter

The hotel is dated and needs to be remodeled. The bathroom was disgusting. I recommend shower shoes if you plan on bathing. The shower had soap scum, actual body wash, hair, and some unidentified substance in it. Also, it wouldn’t stop leaking, dripped all night long. The toilet wouldn’t flush. The refrigerator leaked water in the floor. The room smelt like smoke. The bedding was torn, burnt, and severely stained. Would not stay here again.

Reserved and paid for two nights in advance on ********** as we were traveling 1200 miles for our son’s basic training graduation. Upon check-in I noticed a sign stating there would be an $80 incidental hold placed on a credit card, which is standard policy in my experience. There was also a sign stating that anyone from the surrounding area (it listed nearby towns) was required to pay a $150 room charge in cash upon check-in. We are from out of state so it didn’t pertain, though I thought it was strange policy. The desk clerk found my reservation and took a little longer than normal to check us in but he was very polite. He asked if I knew about the $80 incidental hold and I told him I did. He asked me if I had cash. I told him I did not but offered the same credit card I used to reserve the room. He asked me if I had a debit card and explained he couldn’t use the same credit card I used to reserve the room, that I needed a debit card because I booked through a third party. I thought this was odd, but because it was only a “hold” I handed him my card. Moments later I received notification by my bank that 2 debits occurred, one for the $80 hold and a charge for $154.22. I spoke to front desk staff three times during my stay because I was double charged - once by ********** and then again when I checked in. I was told twice the charge would reverse “tomorrow” but it never did, it was an actual charge. I paid just shy of $400 to stay here 2 nights. I opened a dispute w my bank.

Older property with an accommodating staff, everyone was smiling and helpful. Food options in the area.

The workers were polite everything was clean. I just love the manager. She's the reason I keep coming back.

I've stayed at three different hotels in Sumter. Sleep Inn is my new favorite! Friendly staff, clean room, quiet, and very comfortable bed.

The staff was very nice, place clean, well maintained and they had a good breakfast.

We weren’t able to check in said someone had canceled the reservation.

I love how clean and friendly the hotel and staff was.

I stayed for 6 days and they only took the trash out once. The bed was never made. The fixtures are falling out of the wall. I understand it's not a high rated hotel. But at least take the trash out.