Toronto Hotels with Pools

The only thing good about this stat is the location. Very close to Union rail station and also very close to central Toronto. Now for the bad. The quality of room was dreadful. There is lack of wardrobe space, no fridge to store our personal goods the bathroom is small and the toilet is in a really tight space. The bath is not secure as the bottom flexes when you stand on it. The room itself is tired and could do with renovation. I would have liked to have been nearer to the area of the hotel that had lifts working too. A very long walk from the East Wing to the main core lifts was a chore. Would have been good to have been told about this before we were given our room. Check in time was too long. They needed more staff to be at check in. The queue was very long. When I aired my issues to the hotel, the customer service was not being particularly helpful in making our stay more enjoyable. They wanted to do as little as possible. The best they could offer me was a credit of 100 CAD to spend in their hotel. Scant consolation in my view Access to the hotelitself is not step free. If you are a wheelchair user or poor mobility you will need help from the staff. If you have heavy luggage you will struggle also. However to be fair we had help from the staff to take our cases into the hotel. When you check out it's a different story. You have to fend for yourself Quite frankly this is a very poor hotel to stay in.

Overall, it was a great stay with excellent value for money, and the room was clean. It's very close to the airport, about a 10-minute drive. The only downside was waiting for the shuttle at the airport for half an hour, but it never showed up.😹

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

Excellent location, very convenient for getting around. You can even walk to the attractions. The breakfast was delicious too! The staff were warm and welcoming, but the hotel didn't provide disposable slippers. I hope they can offer them in the future.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

Very comfortable and housekeeping is very good. The down stair LANO restaurant is the best place to have a cup of coffee, there are all kind and nice waitresses and waiters. The TOCA restaurant offers the best breakfast options in everyday. It’s a great 8days staying memory.

The service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.

The hotel is a bit old, but it's well-maintained and the environment is very good. What was unexpected was the extremely unfriendly attitude of the front desk staff. At first, I thought they were unfriendly because my booking was from Trip.com (meaning I couldn't earn IHG member points), but after staying, I realized the front desk simply had poor service awareness. I came to Toronto for a game on the 20th. I arrived at the front desk at 2 PM, but the room wasn't ready, so I stored my luggage and checked in at 11 PM. The next day, I left at 10 AM and returned at 11 PM to find the room still hadn't been cleaned. I called the front desk to complain, and an Indian man gave a perfunctory response and then hung up on me, which infuriated me... I called the front desk again, and an Asian woman answered. She was still perfunctory but eventually agreed to send towels and drinking water to the room. Traveling all this way and paying a high price for such an experience has really soured my impression of Toronto as a city. IHG, goodbye.

Location was perfect. Some little quirks in the room, and  front desk not very pleasant or helpful.

房間乾淨整潔 明亮舒適 設施齊全，窗外就是yonge街，對面就是超市，非常滿意。入住衹要按照房東的指引還是比較順利的。有地下車庫，出門旁邊就是地鐵，不管是自駕遊還是自由行都非常方便！