Courtyard Tacoma Downtown

I travel alot and this was by far, the worst accomodation I have had (for the cost) Check in: no problem there, normal stuff...BUT the room we were given was absolutely gross! Hair in the bathroom (sink, floor, toilet) carpet bunched up and DIRTY!, kick plate around the beds were filthy, the window was so sun damaged that it was opaque and you could only see thru parts of it. Nicks, scrapes and gouges in the wood work..etc..Needless to say, we requested another room. 2nd room was cleaner, but the tub was worn out with stains all over it, the sink basin was the smallest I've ever seen!, and wood work was still beat up, over all, the room was in need of a facelift! I paid for a deluxe suite, what I got was a large room with 2 queens and a worn out hide a bed. We requested a wake up call...didn't happen! Luckily my phone alarm worked! Wanted the free coffee to find out the only coffee "free" was the room "pods" (the absolute worst truck stop style!) (altho the staff did begrudgingly make me a espresso .it wasn't because he wanted to!..I just whined alot) All coffee except room pods co$t. There are no free amenities! There was only one bottle of water in the room and it was $6. I thought we were to get free breakfast, but despite paying nearly $350 a night for the room, we were informed that we hadn't purchased the correct package. A Manhatten and a "mule" cost $37. NO views! I really would prefer to have my money back. It was a horrible place to stay.

Bistro staff were disorganized or rude (and some were both). Food was poor quality and over priced. $10 for tiny, horribly tasting cheesecake for example. Just really really bad experience. I felt like me standing in a slow line to order for an extended period of time, and the simple fact I was placing an order, was an inconvenience to them - we were there for both breakfast and dinner. So rude. Very disappointed with spending $600 on a two day stay and it feel like a $50 a night place. Valet and housekeeping staff were great though.

The Bistro in the lobby of the hotel had excellent meal options, as well as wine and cocktail options. The setting is lovely, great location, down the street is Museum Row.

The hotel is good but the night was horrible. We booked the suite and the racing cars are so loud. The ac/heat vent is loud and dusty, my child coughed all night, couldn’t sleep well due to the noise of the street and he threw up the next day after breakfast.

Demetris and Jessica were the main reception staff that I interacted with and they were excellent to work with. Thank you!

The room needs a little more cleaning and the staff more training to know when we ask questions. I had to find another staff to get the answers.

I am very upset that they came in my room before checkout with the do not disturb sign up.