Shinjuku Washington Hotel

Great location, close to Shinjuku Station. There's a Lawson downstairs and a 7-Eleven next door. You can also store your luggage after checking out, and there's a direct airport bus from the hotel, which is super convenient.

The location is decent, but it's a bit far from Shinjuku Station. There's a great tuna sushi/sashimi place on the B1 level. The 16.5 square meter room with two beds was unbelievably tiny. There was absolutely no space to open my friend's suitcase. On the first day, we had to squeeze in just to get essentials, and on the second day, we laid a disposable bath towel on the bed to organize the luggage... The facilities are complete though (honestly, for such a small room, they really don't need a TV cabinet and a stool). At night, every ten seconds, there's a loud whooshing sound, like a powerful car passing by. Earplugs don't block it at all. I noticed other guests have mentioned the same issue. If you value quiet and spaciousness, I definitely don't recommend this place. Here comes the main complaint: for breakfast on the second day, the food was good, but one of the older, short-haired Japanese female staff members at the restaurant entrance, who was seating guests, had a terrible attitude. She was very gentle and accommodating towards Caucasian and Japanese local guests, but incredibly rude to my friend and me. My friend complained to the hotel manager about her behavior, but it was brushed off lightly. You all can decide for yourselves... The hotel shuttle bus goes directly to the airport, but it takes a huge detour around Shinjuku before heading out, basically wasting about forty minutes. If you're in a hurry, be mindful of the time you allocate for getting to the airport.