Shangri-Las le Touessrok Resort and Spa Reviews

What an amazing hotel!! The hotel was so beautiful with beautiful beaches. Beautiful pools. A lot of trees. Service was amazing. Good breakfast. Comfy room and amazing view from the balcony. Also free boat service to go to a nearby island. We were sad to leave this hotel and wished we stayed longer. Really there’s nothing negative we can say about this hotel. We will definitely stay here again next time we come back to Mauritius. Oh and they also gave us a bottle of white wine in the room! Now we are staying at another 5 star hotel but Shangri-la was so much better.

Had the best time of my life here

Great resort with great service. Spacious and a well thought out layout, with a more ‘adults’ side a more family friendly side. Would stay again.

Location is wonderful staff very cooperative food is excellent specially the main restaurant

The Japanese restaurant is a bit salty, the buffet has a wide variety of dishes, the environment is elegant, and the butler is also great

A hotel with a huge territory. I expected the rooms to be older, but everything turned out better than I thought

The Shangri-La has a private island, they take you with a small boat and you can spend the day there with restaurant and deckchair. This is really beautiful. The rooms are good, we took a suite which gives access to the beach. The restaurants are very good but a little expensive.

One of if not the best hotel I’ve ever stayed in worldwide, and the best I’ve stayed in on Mauritius (have previously stayed at Four Seasons, Anahita, Constance, Maradiva, Heratige). Everything from the rooms, to the staff, to the views, to the food, to the beaches, to the pools, to the watersports, to the private island, to the spa, to the gym was essentially flawless. The restaurants and bars look spectacular after the renovation! Special mention to Jean - Marc, Juahan (on the island) and Ponnen - all of whom consistently went above and beyond to ensure our stay was the best it could be! If I was going to have a grumble about anything it would be that we’d have liked more starters / picky bits on offer at the buffet given the price they charge for it, but the quality of the food was really good nonetheless. If you’re hesitating, don’t, just book it! We will definitely return.

Definitely the best hotel I've stayed on Mauritius. The luxury is discreet and elegant. The food is extremely delicious no matter Indian if sushi restaurant you choose. The typical Mauritian massage in SPA center is magical. And the staff are very kind and helpful. I fall in love with villas. They are 3 with private road, door, cooking chef and butler. But the most important is privacy, peace, you oun access to beach. The villas have 3 bedrooms and are very well decorated with ceramic and lava sculptures. Shangri-la hotel have also a private island for day activities or relax. I want to come back!

We came here for the first time in 2024 immediately before the refurbishment and we loved it even then . The location and the wonderful staff make it a very welcoming place to come . The refurbishment has been subtle and focused on maintaining the hotels historic character whilst adding a whole new level of style and modern chic . The Restaraunts , bars , beaches and pools all create a sense of plenty of space even when the hotel is full. The food throughout is of the highest quality with a French attention to detail. The serving staff and beach teams are warm friendly and attentive they make every guest feel special . Guests do come with children but this is not a child centric resort . Children like all guests are of course made very welcome but be prepared to entertain your own if you do . It’s relatively expensive too. A couple can easily run up an extras bill of four figures ( sterling , Euro or USD ) in 7-10 days but that also reflects the polite and pleasant clientele who mostly come from Western Europe, France Holland Germany Uk etc . I think you will know what I mean . We tend not to revisit places but we made an exception with this one . I have a feeling that we may well do that again .

The staff are gorgeous, the food is delicious! Our family travels frequently, and we are still yet to find a better hotel! We have been 6 times, and we will definitely be coming again… The hotel is equally family-friendly and chic. And, the facilities are fantastic! We feel at home every time we come.

To start with, I did not receive the quality of stay I was expecting, especially given the luxury associated with your brand. This was my first experience with your hotel. When arranging my arrival via email, I requested a ride from the airport. The only option provided was a luxury car costing five times more than a regular taxi. I had to follow up and specifically request alternative options. In my experience with other hotel brands, they present all available transportation choices and prices upfront, without pushing their own services. Additionally, there appears to be a significant communication gap among the staff. When we call to request something and are told we will receive a call back, we often do not hear back at all. There were also repeated delays in housekeeping, often with the incorrect excuse that the "Do Not Disturb" sign was on, which was not the case. This happened several times during my stay, which was very frustrating. Furthermore, my laundry was forgotten, and I had to personally call and follow up multiple times to resolve the issue. The quality of in-room dining was also below the standard I have experienced at other hotels and did not compare favorably to what is offered at neighboring establishments. Honestly, while I thoroughly enjoyed the country, I did not enjoy my stay at the hotel.

An incredible hotel that perfectly blends exceptional service, top-quality food, and beautifully designed rooms. A heartfelt thanks to the entire team, especially Chef Ahmed at TSK, who went above and beyond to make me feel welcome by preparing a delicious pastry tailored to my allergies. Truly appreciated!

It was very nice stay we enjoy our time there. The views in the resort was really impressive. The water activity was complementary and it was very nice. We had a good experience of food However, the food in coccos wasn't as expected and I didn’t like the service there, we had a table in the middle of the restaurant so the whole experience of food on the beach was ruined, compared to other restaurants visiting Cocco’s is a waste of great experience of food. TSK is really nice and they have a daily different cuisine on dinner the staff are friendly and nice. The kids club was our best experience my daughter Sama enjoyed her time, she swim with them even the paddle and kayaking she was afraid to do with me, but she has the courage with the amazing team. There caring, kined and lovely team and we had the chance to chill and relax with comfort that she is in good hand’s .