Hotels Near Museo de la Cultura Maya Park in Tulum

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

A scenic and lush hotel in the southeast corner of Tulum Pueblo. The grounds are lovely and the rooms very modern. The staff is very attentive. Very quiet, but also convenient to the Chedraui supermarket and near some nice restaurants and bars. We enjoyed our stay but encountered two peculiarities you should be aware of. The very modern room design features a toilet that is not in its own bathroom with a door, just tucked behind a pillar between the kitchenette area and the shower. Depending on how comfortable you are with your traveling partner / roommate, this could be awkward. There was also a room inspection at checkout to make sure all room items are accounted for before you can leave. Perhaps past experiences with guests made this necessary, but it was unusual and a little off-putting.

The hotel is located in Shidong District, with convenient transportation. There is a big supermarket opposite, a restaurant next door, and the Ruins Park is less than 5 minutes away by car. Although it is located on the side of the road, because the room is equipped with soundproof glass, it is not noisy after closing the doors and windows. The internal environment is very fresh, the room and the bedding are very clean, the free breakfast is made to order, fresh and delicious, the room has free bottled water, a variety of tea bags and coffee, the front desk has hot and cold water dispensers, and the service attitude is also very good. Stayed happily for two nights and it was worth it.

Beautiful boutique hotel with a kind team of workers! It feels like a little hidden gem tucked away off the beaten path. This hotel was my favorite part of my trip! Nicole at the front desk was very welcoming! The size of their suites is very generous and it's nice to have the space to spread out and relax. I loved having a full-sized kitchen area and they provide you with utensils, cookware, dishes, and everything you need to feel at home. The bed was on the firm side but very comfortable and it was nice to have separate air conditioning units in the bedroom and living room. I was pleasantly surprised to learn that my breakfast was included each morning because I booked directly on their website. At the time I'm writing this taxis into centro town were around $200 - $300 pesos from this area and a taxi into the hotel zone ran around $40 - $50 US. I would absolutely come back!

The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in. Other staff are friendly