Anonymous User
April 9, 2024
This check-in happened to coincide with the Wenchang Overseas Chinese Cultural Festival. I thought the hotel would have no time to take care of individual guests. Unexpectedly, I received a call from the front office guest manager Ms. Fan early in the morning. She patiently inquired about the check-in requirements. After learning that it was a family trip, she also We upgraded to a parent-child room, and the children liked it very much. Due to the delay in my return plan, I applied for a late check-out, and Manager Fan also helped solve the problem after asking his superiors for instructions. Thank you very much👍! Although there are large conferences and reception tasks, the hotel is overall in good order, the staff service is better, and the dining time in the restaurant is also postponed, which is very user-friendly! When handling extra meal service at the door of the restaurant, the staff is very patient every time. I don’t know if other people have noticed that the waiter in the restaurant has a young man wearing glasses. His face is a bit round and he looks like he is 20 years old at most. He is a super substitute. He can quickly find out if the guests are in trouble and need help. He doesn’t talk much, but he does practical things. , and very considerate. When my child checked in at the end of March, he asked him to help him get a straw. A week later, when he checked in for dinner, he took the initiative to ask if he needed a straw. Really caring and dedicated to work! The photo is a bit distorted, but you can still recognize this person. He is a young man who is very suitable for the hotel service industry!
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