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Location9.7
Amenities9.6
Service9.7
Cleanliness9.7
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Ting Soh
King Standard Non Smoking
Stayed in Jan 2025
Solo travellers
1 review
9.0/10
Great
Posted on Feb 25, 2025
Mr Ted Zhang and the staff at the reception were all very kind and helpful. The room was clean and housekeeping did a good job. It may be further away from the main attractions but I like it so because it is quieter and more serene an environment. Very near to Xi’An Bei Railway Station so very convenient if taking the train from other Chinese cities. Breakfast has a wide selection of food and everything is well cooked.
Response from Property: Dear guest, thank you for staying at voco Hotel Xi'an and taking the time to evaluate our services. Thoughtful and considerate service has always been our goal. Hotel team members start from every detail and are committed to providing guests with thoughtful and reliable service and a fun and interesting stay experience. voco Hotel Xi'an Economic and Technological Development Zone is managed by InterContinental Hotels Group and is the first voco brand hotel in Northwest China. The hotel enjoys a prime location, with direct access to Metro Line 2 and Line 4 within walking distance. It takes only 30 minutes to reach the Bell Tower by subway. It is only 3 kilometers away from Xi'an North High-speed Railway Station and about 19 kilometers away from Xianyang International Airport. It is adjacent to Xi'an Municipal Government and surrounded by bustling business districts such as Xidi Port and Darongcheng. You can enjoy the vitality of the City Sports Park and Zhangjiabao Roundabout without leaving home. Thank you very much for your recognition of us and we sincerely look forward to and welcome your visit again. General Manager: Sha Yingguo
Anders athomsen
King Standard Room High Floor
Stayed in Jan 2024
Family
1 review
9.5/10
Amazing
Posted on Feb 15, 2024
The hotel personnel were very service minded and helpful. The rooms were good with good beds and a bathroom that fulfilled our needs. The breakfast was good with nice staff. Also cutlery on all seats, not only chop sticks.
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價,感謝您的支持與理解。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機,盡享繁榮與生態共棲的景象。總經理 宋茱莉
Anonymous User
Twin Standard Non Smoking
Stayed in Feb 2024
Family
17 review
9.5/10
Amazing
Posted on Mar 31, 2024
Close to train station and really comfortable. Amazing service too.
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價,感謝您的支持與理解。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機,盡享繁榮與生態共棲的景象。非常感謝您對我們的認可,也誠摯地期待和歡迎您的再次光臨。總經理 宋茱莉
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價,感謝您的支持與理解。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。酒店已經從西安金磐酒店升級改造為西安經開voco酒店,由全球領先的酒店管理公司-洲際酒店集團以“voco”品牌進行管理,是大中華區西北首家voco品牌酒店。酒店毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園盎然生機,盡享繁榮與生態共棲的景象。總經理 麥內詩
Haimeixianghaojiaoshenme-
King Standard Non Smoking
Stayed in Oct 2022
Business travellers
11 review
10.0/10
Outstanding
Posted on Nov 17, 2022
The VOCO always has extremely supportive and friendly staff from housekeeping to reception.The rooms and hallways feel brand new with extra attention to cleanliness. The rooms are super cosy and comfortable including the super soft bed making the stay extra relaxing . we would 100% recommend this hotel to friends .The level of service was simply best of class. Phoebe was kind,attentive and very gracious,thank you phoebe .Daisy is super nice,she is so nice and helpful,beyond expectations.I love this property.
Response from Property: Dear guest, thank you for staying at Voco Hotel Xi'an and taking the time to evaluate our service. Thank you for your support and understanding. Attentive and thoughtful service has always been our goal. The hotel team members start from every detail and are committed to providing guests with considerate and reliable service and a fun stay experience. The hotel has been upgraded from Xi'an Jinpan Hotel to Xi'an Economic Development Voco Hotel. It is managed by the world's leading hotel management company - InterContinental Hotels Group under the "voco" brand. It is the first voco brand hotel in the northwest of Greater China. The hotel is adjacent to the Xi'an Municipal Government and surrounded by the bustling Xidi Port, Darong City and other business districts. You can enjoy the vibrant city sports park and enjoy the coexistence of prosperity and ecology without leaving home. General Manager Mai Neishi
samaritan_lee
Twin Standard Non Smoking
Stayed in Nov 2024
Other
19 review
10.0/10
Outstanding
Posted on Jan 9, 2025
good!
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店位置優越,步行即直達2號線和4號線雙地鐵,乘地鐵前往鐘樓僅需30分鐘即可直達,距離西安高鐵北站僅3公里,距離咸陽國際機場約19公里,毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機。非常感謝您對我們的認可,也誠摯期待和歡迎您的再次光臨。總經理:沙英國
Guest User
King Standard Non Smoking
Stayed in Aug 2023
Business travellers
4 review
10.0/10
Outstanding
Posted on Sep 2, 2023
Kiki and daisy. Umi is good.
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價,感謝您的支持與理解。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。酒店已經從西安金磐酒店升級改造為西安經開voco酒店,由全球領先的酒店管理公司-洲際酒店集團以“voco”品牌進行管理,是大中華區西北首家voco品牌酒店。酒店毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園盎然生機,盡享繁榮與生態共棲的景象。總經理 麥內詩
Anonymous User
King Standard Non Smoking
Stayed in Apr 2025
Other
3 review
10.0/10
Outstanding
Posted on May 20, 2025
The hotel is different from other business hotels that are not so formal. It gives people a more relaxed and pleasant feeling. The hotel staff Ella is very kind and makes my overall stay experience very comfortable. There is no desk in the room, so it is better to enjoy the time alone. The bay window by the window, lying on it to bask in the sun for a while, makes people feel very comfortable. I will come to experience it again if I have the chance in the future.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying at voco hotel Xi'an Jingkai and taking the time to evaluate our service. Thoughtful and considerate service has always been our goal. The hotel team members start from every detail and are committed to providing guests with thoughtful and reliable services and a fun and interesting stay experience. voco hotel Xi'an Jingkai is managed by InterContinental Hotels Group and is the first voco brand hotel in Northwest China. The hotel is in a prime location, with direct access to Metro Line 2 and Line 4 on foot. It only takes 30 minutes to take the subway to the Bell Tower. It is only 3 kilometers away from Xi'an High-speed Railway North Station and about 19 kilometers away from Xianyang International Airport. It is adjacent to Xi'an Municipal Government and surrounded by bustling Xidi Port, Darongcheng and other business districts. You can enjoy the vitality of the City Sports Park and Zhangjiabao Roundabout without leaving home. Thank you very much for your recognition of us, and we sincerely look forward to and welcome you to visit again.
General Manager: Sha Yingguo
Guest User
Twin Standard Non Smoking
Stayed in Apr 2025
Business travellers
15 review
10.0/10
Outstanding
Posted on May 4, 2025
The room faces south, is quite comfortable, and the environment is also good. Melody, cherry, and ted provide considerate services. The accommodation environment is good. The floor-to-ceiling windows in the room have a good view. The room is clean and I will consider staying there next time.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店位置優越,步行即直達2號線和4號線雙地鐵,乘地鐵前往鐘樓僅需30分鐘即可直達,距離西安高鐵北站僅3公里,距離咸陽國際機場約19公里,毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機。非常感謝您對我們的認可,也誠摯期待和歡迎您的再次光臨。總經理:沙英國
Guest User
Twin Standard Non Smoking
Stayed in Apr 2025
Family
13 review
10.0/10
Outstanding
Posted on May 4, 2025
A new brand under InterContinental Group. Melody checked out and paid attention to the stay experience. Ted and Cherry were also very considerate. The room was clean and tidy, and the facilities were complete. It was very good.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店位置優越,步行即直達2號線和4號線雙地鐵,乘地鐵前往鐘樓僅需30分鐘即可直達,距離西安高鐵北站僅3公里,距離咸陽國際機場約19公里,毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機。非常感謝您對我們的認可,也誠摯期待和歡迎您的再次光臨。總經理:沙英國
さんさく
Twin Standard Non Smoking
Stayed in Apr 2025
Travel with friends
6 review
10.0/10
Outstanding
Posted on May 2, 2025
Although it is not near the city wall, the surrounding life is very lively. It is not far from Line 2 and it is convenient to call a taxi. You can overlook the city park from the window and walk around. There is a community pub very close to the hotel. The wine and food are very surprising. If you are also a traveler who is not in a hurry, you can go there for a drink. It is quite comfortable.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying at voco hotel Xi'an Jingkai and taking the time to evaluate our service. Thoughtful and considerate service has always been our goal. The hotel team members start from every detail and are committed to providing guests with thoughtful and reliable services and a fun and interesting stay experience. voco hotel Xi'an Jingkai is managed by InterContinental Hotels Group and is the first voco brand hotel in Northwest China. The hotel is in a prime location, with direct access to Metro Line 2 and Line 4 on foot. It only takes 30 minutes to take the subway to the Bell Tower. It is only 3 kilometers away from Xi'an High-speed Railway North Station and about 19 kilometers away from Xianyang International Airport. It is adjacent to Xi'an Municipal Government and surrounded by bustling Xidi Port, Darongcheng and other business districts. You can enjoy the vitality of the City Sports Park and Zhangjiabao Roundabout without leaving home. Thank you very much for your recognition of us, and we sincerely look forward to and welcome you to visit again.
General Manager: Sha Yingguo
Shanghailoulou
King Standard Non Smoking
Stayed in Mar 2025
Solo travellers
6 review
10.0/10
Outstanding
Posted on Apr 16, 2025
Voco has always been my favorite hotel. I am very satisfied with both the hotel hardware and the service attitude. The receptionist is very enthusiastic and professional. The room is comfortable and clean. I will stay here again next time.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店位置優越,步行即直達2號線和4號線雙地鐵,乘地鐵前往鐘樓僅需30分鐘即可直達,距離西安高鐵北站僅3公里,距離咸陽國際機場約19公里,毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機。非常感謝您對我們的認可,也誠摯期待和歡迎您的再次光臨。總經理:沙英國
Yuandoudou
King Standard Non Smoking
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 17, 2025
The room is clean and warm, the bedding is soft and comfortable, the transportation is convenient and the environment is good. Jolin pays attention to the check-in experience and the service is thoughtful. The lady surnamed Li who cleans the room is very considerate and I give her a thumbs up. The room has floor-to-ceiling windows and the view is also good.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying at voco hotel Xi'an Jingkai and taking the time to evaluate our service. Thoughtful and considerate service has always been our goal. The hotel team members start from every detail and are committed to providing guests with thoughtful and reliable services and a fun and interesting stay experience. voco hotel Xi'an Jingkai is managed by InterContinental Hotels Group and is the first voco brand hotel in Northwest China. The hotel is in a prime location, with direct access to Metro Line 2 and Line 4 on foot. It only takes 30 minutes to take the subway to the Bell Tower. It is only 3 kilometers away from Xi'an High-speed Railway North Station and about 19 kilometers away from Xianyang International Airport. It is adjacent to Xi'an Municipal Government and surrounded by bustling Xidi Port, Darongcheng and other business districts. You can enjoy the vitality of the City Sports Park and Zhangjiabao Roundabout without leaving home. Thank you very much for your recognition of us, and we sincerely look forward to and welcome you to visit again.
General Manager: Sha Yingguo
Anonymous User
King Standard Non Smoking
Stayed in Mar 2025
Business travellers
5 review
8.2/10
Very Good
Posted on Apr 14, 2025
The location is very good, close to the subway station, the room is clean and tidy, the facilities are complete, and the surrounding dining and shopping are very convenient. Claire's check-out service is very good.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您下榻西安經開voco酒店並抽出寶貴時間對我們的服務進行評價。貼心周到的服務一直是我們追求的目標,酒店團隊成員從每一個細節出發,致力於為賓客提供貼心可靠的服務以及妙趣橫生的入住體驗。西安經開voco酒店由洲際酒店集團管理,是大中華區西北首家voco品牌酒店。酒店位置優越,步行即直達2號線和4號線雙地鐵,乘地鐵前往鐘樓僅需30分鐘即可直達,距離西安高鐵北站僅3公里,距離咸陽國際機場約19公里,毗鄰西安市政府,被熱鬧的熙地港,大融城等商圈環抱,足不出户即可飽覽城市運動公園與張家堡環島的盎然生機。非常感謝您對我們的認可,也誠摯期待和歡迎您的再次光臨。總經理:沙英國
Lvxiangxiaoxiaojia
Superior Room
Stayed in Mar 2025
Travel with friends
5 review
5.0/10
Posted on Apr 5, 2025
Advantages: Not far from the subway, about ten minutes walk, not particularly close. There is a coffee machine in the room, the mattress is comfortable, and there is plenty of drinking water. The hotel staff outside the gate are very enthusiastic every day.
Disadvantages: The first speechless event is that the temperature has risen in the past few days, reaching 26 degrees at the highest. At this time, the hotel has no air conditioning, no air conditioning! ! They said that the engineering department is still coordinating. I stayed in the south-facing room for two hours and it showed 26 degrees. It was very stuffy! Later, the hotel could only transfer to the north room and bring air conditioning fans. This is really the first time I have encountered this in a hotel! It is still a star hotel! !
Afterwards, we went out to play, and the drinks in the refrigerator were not replenished the next day. When I called them to consult, they said that this was the case. Then what is the point of my staying longer? Probably just a surprise for one night, it doesn’t matter to customers who stay longer. How much does a bottle of drink cost? And you also know that I was still using the air conditioner and fan when the temperature rose that day. I really don't know how to deal with things. I didn't feel any enthusiasm, professionalism or smile in this hotel. When I checked out, I asked about my stay. I told me there was no air conditioning. After listening to me, no one said anything like sorry or something. I seriously doubt whether there is any customer service training here, or whether they treat customers differently. I really regret booking this hotel. It almost ruined my mood for traveling.
Original TextTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇入住我們酒店,並對我們的服務提出寶貴意見。我們非常重視您的反饋,對於您在入住期間遇到的不便,我們深表歉意。您的體驗未能達到預期,我們深感遺憾,並已針對您提到的問題進行內部核查與改進。關於您反饋的問題,我們做出以下説明與承諾:由於季節轉換期間工程調試的延遲,未能及時提供冷氣,給您帶來了極大不便,我們對此深感抱歉。工程部已經全面檢查了空調系統,確保後續入住期間設備正常運行,避免類似情況再次發生。酒店迷你吧補充標準為每日一次,我們應當向客人進行詳細説明,已對流程進行優化,並加強員工培訓,確保服務細緻周到。您提到的退房時未得到妥善迴應,反映出我們在服務意識和溝通技巧上的不足。我們已對前台團隊進行專項培訓,強化主動關懷與問題解決能力,確保每位客人的反饋都能得到重視與妥善處理。再次感謝您的反饋,您的意見是我們改進的動力。為表達我們的歉意,誠邀您在下次入住時聯繫我們,我們將為您升級房型或提供特別禮遇,希望能有機會為您提供更好的體驗。總經理 沙英國