voco Xi‘an ETDZ Reviews

Mr Ted Zhang and the staff at the reception were all very kind and helpful. The room was clean and housekeeping did a good job. It may be further away from the main attractions but I like it so because it is quieter and more serene an environment. Very near to Xi’An Bei Railway Station so very convenient if taking the train from other Chinese cities. Breakfast has a wide selection of food and everything is well cooked.

The hotel personnel were very service minded and helpful. The rooms were good with good beds and a bathroom that fulfilled our needs. The breakfast was good with nice staff. Also cutlery on all seats, not only chop sticks.

Close to train station and really comfortable. Amazing service too.

感谢Bella的安排 Nice 服务：Nice Nice Nice 设施： Nice Nice Nice 卫生：Nice Nice Nice 环境：Nice Nice Nice minibar:免费免费免费

The VOCO always has extremely supportive and friendly staff from housekeeping to reception.The rooms and hallways feel brand new with extra attention to cleanliness. The rooms are super cosy and comfortable including the super soft bed making the stay extra relaxing . we would 100% recommend this hotel to friends .The level of service was simply best of class. Phoebe was kind,attentive and very gracious,thank you phoebe .Daisy is super nice,she is so nice and helpful,beyond expectations.I love this property.

good！

Kiki and daisy. Umi is good.

The room faces south, is quite comfortable, and the environment is also good. Melody, cherry, and ted provide considerate services. The accommodation environment is good. The floor-to-ceiling windows in the room have a good view. The room is clean and I will consider staying there next time.

A new brand under InterContinental Group. Melody checked out and paid attention to the stay experience. Ted and Cherry were also very considerate. The room was clean and tidy, and the facilities were complete. It was very good.

Although it is not near the city wall, the surrounding life is very lively. It is not far from Line 2 and it is convenient to call a taxi. You can overlook the city park from the window and walk around. There is a community pub very close to the hotel. The wine and food are very surprising. If you are also a traveler who is not in a hurry, you can go there for a drink. It is quite comfortable.

Voco has always been my favorite hotel. I am very satisfied with both the hotel hardware and the service attitude. The receptionist is very enthusiastic and professional. The room is comfortable and clean. I will stay here again next time.

The room is clean and warm, the bedding is soft and comfortable, the transportation is convenient and the environment is good. Jolin pays attention to the check-in experience and the service is thoughtful. The lady surnamed Li who cleans the room is very considerate and I give her a thumbs up. The room has floor-to-ceiling windows and the view is also good.

The location is very good, close to the subway station, the room is clean and tidy, the facilities are complete, and the surrounding dining and shopping are very convenient. Claire's check-out service is very good.

Advantages: Not far from the subway, about ten minutes walk, not particularly close. There is a coffee machine in the room, the mattress is comfortable, and there is plenty of drinking water. The hotel staff outside the gate are very enthusiastic every day. Disadvantages: The first speechless event is that the temperature has risen in the past few days, reaching 26 degrees at the highest. At this time, the hotel has no air conditioning, no air conditioning! ! They said that the engineering department is still coordinating. I stayed in the south-facing room for two hours and it showed 26 degrees. It was very stuffy! Later, the hotel could only transfer to the north room and bring air conditioning fans. This is really the first time I have encountered this in a hotel! It is still a star hotel! ! Afterwards, we went out to play, and the drinks in the refrigerator were not replenished the next day. When I called them to consult, they said that this was the case. Then what is the point of my staying longer? Probably just a surprise for one night, it doesn’t matter to customers who stay longer. How much does a bottle of drink cost? And you also know that I was still using the air conditioner and fan when the temperature rose that day. I really don't know how to deal with things. I didn't feel any enthusiasm, professionalism or smile in this hotel. When I checked out, I asked about my stay. I told me there was no air conditioning. After listening to me, no one said anything like sorry or something. I seriously doubt whether there is any customer service training here, or whether they treat customers differently. I really regret booking this hotel. It almost ruined my mood for traveling.