voco Xi‘an ETDZ Reviews

Advantages: Not far from the subway, about ten minutes walk, not particularly close. There is a coffee machine in the room, the mattress is comfortable, and there is plenty of drinking water. The hotel staff outside the gate are very enthusiastic every day. Disadvantages: The first speechless event is that the temperature has risen in the past few days, reaching 26 degrees at the highest. At this time, the hotel has no air conditioning, no air conditioning! ! They said that the engineering department is still coordinating. I stayed in the south-facing room for two hours and it showed 26 degrees. It was very stuffy! Later, the hotel could only transfer to the north room and bring air conditioning fans. This is really the first time I have encountered this in a hotel! It is still a star hotel! ! Afterwards, we went out to play, and the drinks in the refrigerator were not replenished the next day. When I called them to consult, they said that this was the case. Then what is the point of my staying longer? Probably just a surprise for one night, it doesn’t matter to customers who stay longer. How much does a bottle of drink cost? And you also know that I was still using the air conditioner and fan when the temperature rose that day. I really don't know how to deal with things. I didn't feel any enthusiasm, professionalism or smile in this hotel. When I checked out, I asked about my stay. I told me there was no air conditioning. After listening to me, no one said anything like sorry or something. I seriously doubt whether there is any customer service training here, or whether they treat customers differently. I really regret booking this hotel. It almost ruined my mood for traveling.