Empark Grand Hotel

Empark Grand Hotel Reviews

Empark Grand Hotel

No. 19-1 Jiangong Road, Xincheng District, Xi'an, Shaanxi, 710043, ChinaView Hotel Details
Empark Grand Hotel
Empark Grand HotelEmpark Grand HotelEmpark Grand Hotel
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Empark Grand Hotel Guest Reviews

4.7/5
Outstanding
3992 review
Verified reviews
Location4.7
Amenities4.6
Service4.8
Cleanliness4.7
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All reviews(3992)
Positive reviews(3925)
Reviews with photos/video(718)
Friendly front desk staff(460)
Classy environment(273)
Delicious breakfast(171)
Large rooms(111)
Convenient parking(70)
Luxurious(29)
Tasty restaurant(21)
Has rooms for families(11)
Negative reviews(67)
Ouni
Selected Twin Room
Stayed in Nov 2023
Couples
21 review
5.0/5
Outstanding
Posted on Nov 9, 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Response from Property: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Jinyue Double Bed Suite
Stayed in Oct 2023
Family
1 review
3.2/5
Posted on Oct 30, 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them. Some of the area in the toilet is a bit old.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Anonymous User
Jinyuan Double Bed Room
Stayed in Aug 2023
Business travellers
37 review
2.2/5
Posted on Aug 28, 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Guest User
Selected Twin Room
Stayed in Jul 2023
Travel with friends
7 review
3.7/5
Posted on Aug 21, 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Guest User
Selected Double Room
Stayed in Apr 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Kind staff and super clean rooms.
Response from Property: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Stayed in Mar 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Apr 1, 2024
Good location
Response from Property: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
BrainsXu
Jinyuan Double Bed Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: Worthy of being a five-star hotel, the facilities are very complete and the rooms are also very large Sanitation: The sanitary conditions are very good and very clean Service: Xiaobei's service is very thoughtful and the experience is max Environment: The environment is very good and the location is very convenient
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Sichusaye
Jinyue Twin Room
Stayed in Oct 2024
Family
11 review
4.0/5
Very Good
Posted on Oct 6, 2024
The facilities are quite old. After all, it was opened in 2008 and renovated in 2013. It has been more than 10 years. At that time, it was considered a five-star hotel. I stayed there for 5 days and 4 nights. The room was cleaned very clean every day. Although the service attitude did not meet the requirements of high-end hotels, it was okay. After all, the hotel price was not high. The service of the doorman was very average. Every time the car was picked up and sent to the hotel door, he never took the initiative to open the door. Let's talk about the nearby attractions and transportation. It takes less than 10 minutes to ride to the subway station on Line 6 in the direction of the Bell Tower. It takes less than 10 minutes to ride to the Tang Dynasty City on Line 3. It is quite convenient. If I come to Xi'an next time, I will choose this hotel again. It is cost-effective.
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6/9
Response from Property: "I don't understand why my heart chose you. I have met thousands of people, but in the end, only you are left to accompany me." Life is full of coincidences, and two parallel lines will intersect one day. I don't understand any regrets in the past or surprises in the future. I only know that I am so lucky to meet you in Jinyuan, and all the staff of the hotel are always by my side.
Zhejiushinayangdehanzi
Selected Double Room
Stayed in Oct 2024
Family
10 review
5.0/5
Outstanding
Posted on Oct 3, 2024
We brought our kids to Xi'an for the National Day holiday and booked Century Golden Resort. We stayed at Century Golden Resort several times in Beijing and it was pretty good overall. We were very satisfied with it this time. Although the hotel is a bit old, the service level is very good. Xiaoxi from the customer service department also provided good service.
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Response from Property: I am very happy to receive such kind words, like a spring breeze in my heart! Your good comments, a simple like, a sincere affirmation will fill our hearts with strength, and we look forward to your visit again.
Guest User
B.Duck Family Room
Stayed in Sep 2024
Family
2 review
2.5/5
Posted on Sep 18, 2024
The whole place is quite old. I stayed there for 3 days. On the second day, the house was not cleaned. On the third day, the bath towel was not replaced. It was hung next to the toilet. The family room is 100 yuan more expensive than other rooms. It is just for the atmosphere. After cleaning, the family decoration was not even put up. It feels very bad. I continued to stay and did not pay a penny less. I really can't stand this service. I strongly do not recommend it!
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Response from Property: Dear guest, thank you for choosing Century Golden Resources and commenting on our service. We sincerely apologize for not providing you with a satisfactory check-in experience. In terms of room cleaning, the room staff failed to clean the room after confirming with the guest that it did not need to be cleaned. The room is tidied up, and the housekeeping department has conducted targeted training in speaking skills according to the special needs of the guests to avoid misunderstandings in communication. Since a three-day stay is two bookings, and the room is shown as pre-checked out on the third day, cleaning could not be done on the last day. The front office and guest rooms have improved the work processes in response to guests' different booking extensions to prevent similar situations from occurring. We would like to apologize again for the inconvenience caused during your stay. We will continue to work hard to improve various service links and provide guests with a better and more satisfactory stay experience.
Guest User
Jinyuan Double Bed Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
The environment is good and the breakfast tastes great. The waiter Xiaotian is enthusiastic and helpful. Very cost-effective, highly recommended!
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Response from Property: Your praise reflects your greatness. Your short words are so detailed. It seems that you also feel that you have met Jin Yuan too late. Service and quality are our unremitting pursuit, and we look forward to your next visit!
Guest User
Selected Twin Room
Stayed in Aug 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The hotel service is very good. I was not feeling well, so Xiaobei contacted the manager to delay the check-out time so that I could change the room. The hotel room is clean and hygienic, with good facilities and a good environment.
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Response from Property: Your favorable comments reflect your greatness. Your brief words give such a detailed summary. It seems that you feel that you have met Jinyuan too late. Service and quality are our unremitting pursuit. We look forward to your next visit!
Guest User
Jinyuan Double Bed Room
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 21, 2024
The service is very good, and the suite was upgraded for free, and fruits were given. The room is very clean, but the breakfast is a little simple, but overall it is not bad, not far from the Tang Dynasty City that Never Sleeps
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Response from Property: Thank you for your generous five-point review. Jinyuan will surely forge ahead and look forward to every chance encounter.
Guest User
Jinyue Twin Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Aug 30, 2024
The hotel is very good, with an elegant environment and iced drinks in the lobby. The weather makes people feel good. The breakfast dishes are rich and varied, and there is a special person to introduce the delivery of freshly baked bread in the morning. The waiter Xiaotian's service is warm and thoughtful, which makes people feel very satisfied.
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Response from Property: The stars will dim and the moon will disappear. Even if we don't meet in the Milky Way, meeting you is romantic. If there is a next time, we will look forward to it.
Bantangjiuhao
Selected Double Room
Stayed in Aug 2024
Family
14 review
5.0/5
Outstanding
Posted on Aug 15, 2024
A family of two generations traveled and booked two rooms. The rooms were spacious and sanitary, the guest bedroom and bathroom were divided into wet and dry areas, the bedding was comfortable, the sofa was spacious, the disposable items were complete, the fragrance of the bath and hand sanitizer was refreshing, and I also used it to wash clothes 😅😅😅, the big bed was very comfortable to sleep on, the hotel was super cost-effective, and it was worth staying in. I will stay in this hotel next time I come to Xi'an. My husband praised the high-end visual appearance of the entrance lobby. My choice was very good, but I came back late every day and failed to enjoy the piano performance in the lobby. The free parking space of the hotel was easy to find, and you can directly navigate to the hotel parking space. The waiter thoughtfully added drinking water for us during the high-temperature tour, thank you so much. It is a bit far from the bell tower and drum tower, but it is convenient to get a drip and the accommodation is quiet. As a platinum VIP, I also enjoyed the room upgrade treatment, which strengthened my confidence in insisting on Ctrip booking. It is equally pleasant to eat and play in Xi'an on a hot summer day. It is very good to play and rest on this trip. The key is to have a comfortable place to stay.
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6/7
Response from Property: Your comments are as beautiful as the flowers in spring, blooming in our hearts, filled with happy expectations, beautiful aftertastes are condensed with unfading colors, happy mood is only because of your existence, and deep concern conveys unchanging feelings. Thank you for your good comments, remember to come back to "home" when you have time.