Empark Grand Hotel Reviews

Response from Property: 簡單的話語無不流露出真情，遙遠的距離無不送去真摯的祝福，感謝您的選擇，您的滿意是對我們最好的鼓勵！期待您的再次入住！

Response from Property: 尊敬的賓客：您好！感謝您選擇金源！出行在外要的就是一份舒心，要的就是一份親切， 要的就是一份温馨， 我們怎能不努力滿足您的願望呢， 因為這也是我們的心願， 願來到金源的每一個人都是開心的！

Response from Property: 簡單的話語無不流露出真情，遙遠的距離無不送去真摯的祝福，感謝您的選擇，您的滿意是對我們最好的鼓勵！期待您的再次入住！

Response from Property: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!

Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.

Response from Property: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.

Response from Property: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.

Response from Property: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!

Response from Property: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!

Response from Property: When I saw your comment, my mind suddenly went blank, like stepping on an empty staircase. At that moment, you were the only one in my eyes, and there was only one thought in my mind: It's over, I like your good comments~

Response from Property: This comment is like the stars in the sky shining, warming my heart. We have all remembered what you said. Thank you for the five stars and look forward to your next stay!

Response from Property: Simple words reveal true feelings, and long distances convey sincere blessings. Thank you for your choice. Your satisfaction is the best encouragement for us! We look forward to seeing you again!

Response from Property: When I saw your comment, my mind suddenly went blank, like stepping on an empty staircase. At that moment, you were the only one in my eyes, and there was only one thought in my mind: It's over, I like your good comments~

Response from Property: 尊敬的賓客，感謝您選擇世紀金源並在百忙中對我們的服務做出點評，沒有為您提供滿意的入住體驗我們深表歉意，針對您反饋的水温問題，酒店已經責成工程部對於供水、出水等設備進行檢查確保水温，酒店淋浴間門為內推式我們將完善相應標識以提醒客户。在服務時效方面酒店將以此為例加大各一線部門的對客服務時效，確保賓客各項需求快速反應及處理。針對您反饋的外賣問題，前廳部將及時與外賣人員確認客户住店訊息及需求，以快速將外賣等送至賓客房間。在此我們誠摯的感謝您為我們提出的諸多寶貴意見，我們將繼續努力提升軟、硬件質量，為賓客提供更加滿意的入住體驗。