Chornous
April 23, 2025
I have selected a hotel from the reviews, which has many excellent reviews. I was surprised when I encountered the service of this hotel. The manager here always lies. Firstly, they gave us the room that we haven’t chosen. We were informed that they had upgraded, but the room they provided was very uncomfortable. When we said we didn't want these improvements and wanted a room that we had initially booked, we were told that all the rooms were occupied and we would have to stay in the only remaining room. After about an hour of arguments and hearing the manager's lies, we obtained the number we originally booked. The attitude of the management was horrible. During the conversation, I was often interrupted and completely ignored. I had to shout loudly in order to get the room I bought. Only after this they gave it to us. This is completely unacceptable.
To make up for the wasted time, they propose to us a car to go to the airport. We agree. And after that they forgot about it!!! We were almost late to our flight and called to us the cheapest didi. If I knew, I would order a car by myself, but we were run out of a time. Everything was completely horrible.