Zuri Express Mangga Dua Reviews

Response from Property: Hi, SY TeohThank you so much for your kind review! We’re thrilled to hear that you had a great stay at Zuri Express Mangga Dua. Our team strives to provide excellent service, and we’re glad you found our staff helpful and friendly. It’s also wonderful to know you enjoyed the local food options nearby. We look forward to welcoming you again in the future!CheersHotel Manager

Response from Property: Dear Mr. Valen Hif, Thank you so much for your kind words and for choosing to stay with us at Zuri Express Mangga Dua. We're delighted to hear that you enjoyed your stay and that our hotel met your expectations. Your satisfaction is our top priority, and we're thrilled that you had a pleasant experience.We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Respective Guest, Thank you for taking the time to share your feedback with us. We appreciate your honest comments about our room size and are delighted to hear that you enjoyed our breakfast offerings.We look forward to welcoming you back to Zuri Express Mangga Dua in the near future. If there is anything we can do to make your next stay even more comfortable, please feel free to let us know.Best regards,Mada KusumahHotel Manager

Response from Property: Dear Valued Guest, Thank you for choosing Zuri Express Mangga Dua as your primary accommodation during your visit to Jakarta. If you have any suggestions or feedback, please don't hesitate to let us know, and our team will be more than happy to assist in meeting your expectations for future stays.I have also shared your feedback with Teguh, Alia, Andre, and the Restaurant team and they are delighted that their hard work has met your expectations.Once again, we extend our sincere thanks and look forward to welcoming you back at Zuri Express Mangga Dua in this near future.Best Regards, Mada KusumahHotel Manager

Response from Property: Dear Mrs. Melissa, Warm greetings from Zuri Express Mangga Dua Jakarta. Thank you for taking the time to share your feedback. We sincerely apologize for the initial inconvenience regarding your charger and the confusion during the process of locating it. We completely understand how important it is to receive assistance, especially when it comes to misplaced belongings.Your comments about the effort required to help guests in such situations are truly appreciated. We will take this as a valuable reminder to further improve our service standards and ensure that our team is more proactive and attentive. We are committed to providing the best care for our guests and will strive to do better in the future.Once again, thank you for your understanding and patience. We hope to have the opportunity to welcome you back at Zuri Express Mangga Dua in the future and offer you an even better experience.Warm Regards,Mada KusumahHotel Manager

Response from Property: Dear Mr. Hussain Aanis, Thank you for sharing your feedback with us. I am truly sorry to hear about your disappointment regarding the air conditioning during your stay. We have thoroughly investigated the situation, and I would like to provide some context.Our records indicate that our reception team, along with our engineering staff, promptly checked the AC unit in your room and confirmed it was working properly. Additionally, our receptionist offered you a substitute room, and we followed your request accordingly.To ensure guest comfort and prevent such issues from occurring, we have a daily checklist for Air Conditioning maintenance service as part of our proactive measures. This helps us identify and address potential problems before they affect our guests’ experiences.We apologize if there was any miscommunication or if this did not meet your expectations. Your comfort is very important to us, and we will use your feedback to improve our service and communication further. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve.Thank you once again for your feedback, and we are truly sorry for any inconvenience caused.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Valued Guest, Thank you for choosing to stay with us again after four years and for taking the time to share your feedback. We're delighted to hear that you found our standards consistent and that you had a positive experience during your business trip to Jakarta.Your encouragement is greatly appreciated, and we look forward to welcoming you back on your next visit. If there's anything specific we can do to make your future stays even better, please let us know.Warm regards, Mada KusumahHotel Manager

Response from Property: Dear Mr. Wai Hung Thank you for sharing your review and rating of your most recent stay at Zuri Express Mangga Dua. We are glad to hear that you enjoyed your stay with us, especially with our staff Service and facilities. We are looking forward to welcoming you back again soon. Best Regards Eko Untoro Hotel Manager

Response from Property: Dear Our Value Guest Thank you for sharing your review and rating of your most recent stay at Zuri Express Mangga Dua. We are glad to hear that you enjoyed your stay with us, especially with our staff Service and i do apologize for incovenience regarding the sound . We are looking forward to welcoming you back again soon. Best Regards Opick Teguh Rishendra

Response from Property: Dear Mr Yudhie Cleanliness in the hotel area and maintaining excellent service is our responsibility to increase comfort for all guests. We are always consistent in providing the best experience to all guests from the checkin process to checkout. Zuri Express Mangga Dua is a smart hotel located in the ITC Mangga Dua shopping center, Mangga Dua Mall and the tourist destinations of Kota Tua, Dufan and Ancol which can be reached in a 10 minute journey. Thank you for your loyalty in choosing the Zuri Express Mangga Dua hotel as your accommodation in Jakarta. We hope to welcome you back. We hope you are always healthy. Best Regards, Eko Untoro Hotel Manager

Response from Property: Dear Our Value Guest Cleanliness in the hotel area and maintaining excellent service is our responsibility to increase comfort for all guests. We are always consistent in providing the best experience to all guests from the check-in to checkout process. Zuri Express Mangga Dua is a smart hotel located in the shopping center ITC Mangga Dua, Mangga Dua Mall and tourist destinations Kota Tua, Dufan and Ancol which can be reached in 10 minutes. Thank you for your loyalty in choosing the Zuri Express Mangga Dua hotel as accommodation in Jakarta. We hope to welcome you back. We hope you always healthyBest Regards, Eko UntoroHotel ManagerZuri Express Mangga Dua

Response from Property: Dear Sir/Madam Cleanliness in the hotel area and maintaining excellent service is our responsibility to increase comfort for all guests. We are always consistent in providing the best experience to all guests from the checkin process to checkout. Zuri Express Mangga Dua is a smart hotel located in the ITC Mangga Dua shopping center, Mangga Dua Mall and the tourist destinations of Kota Tua, Dufan and Ancol which can be reached in a 10 minute journey. Thank you for your loyalty in choosing the Zuri Express Mangga Dua hotel as your accommodation in Jakarta. We hope to welcome you back. We hope you are always healthy. Best Regards, Eko Untoro Hotel Manager

Response from Property: Dear Mr. Woof Boi Thank you for sharing your review and rating of your most recent stay at Zuri Express Mangga Dua. We are glad to hear that you enjoyed your stay with us, especially with our staff Service and facilities. We are looking forward to welcoming you back again soon. Best Regards Eko Untoro Hotel Manager

Response from Property: Dear Mr.SudhanThank you for sharing your review and rating of your most recent stay at Zuri Express Mangga Dua. We are glad to hear that you enjoyed your stay with us, especially with our staff Service and facilities. We are looking forward to welcoming you back again soon.Best Regards Eko Untoro Hotel Manager