We booked a room with a view of the falls, and the scenery was absolutely stunning—definitely the highlight of our stay.
However, the room itself was quite disappointing. The furniture felt very outdated, and the hotel provided disposable plastic cups instead of proper glassware. The pillows seemed moldy, which was concerning, and the air conditioning unit was extremely noisy, making it hard to relax. Even the showerhead was so worn out that it took away from what should have been a pleasant experience.
The staff were friendly and polite, which we appreciated. Unfortunately, the overall facilities and upkeep didn’t match that level of service.
I’m not sure if it was due to the room conditions or just excitement from the falls, but I found myself waking up every two hours and didn’t get a good night’s sleep at all.
Overall, the view was incredible, but the comfort and quality of the room need significant improvement.
A simple motel with free parking, which is great! There is also free wireless Internet access, not far from the waterfall area. The only drawback is that there is no elevator, but the building is not very high. The highest is probably the 3rd or 4th floor. If you have a lot of luggage, you may want to make a note to stay on the first floor!
The view was insane! We arrived earlier than check-in time because of the rain, and they let us check in early. The room was also clean. However, the heater in the room was broken. We asked for it to be fixed, and they did, but it still wasn't working properly.
The best falls view room in Niagara! You can overlook the entire Niagara Falls without even leaving your room. The breakfast restaurant also offers an unobstructed view of the falls. The bathtub with a spa feature was incredibly comfortable. If possible, I highly recommend visiting in winter; the snowy, icy falls view is truly breathtaking.
Cleanliness: Decent
Environment: Decent
Service: Good, they even gave us ski tickets!
Facilities: Comprehensive
The bed was comfortable. I'd definitely recommend it, hehe, it was great, I really liked it, hehe, it was awesome!
PROS: New, clean, secluded, decent enough gym, quiet, boring, no chemical cleaner scents other than the towels and sheets that will stay on your skin 100%... I always bring my own due to this. Free floride water lol...🙄 Don't drink it.
CONS: The heavy room doors slam insanely hard, fast and would chop fingers off, blow out eardrums and shake the walls. I woke up every door slam, hard to not. Mind blowing to spend money building a Hotel and not consider to have quality safe quiet doors.
SOLUTION! I had to use some ”white noise” to drown out the crazy door slams.
****** is a lifeless end of the line in purgatory vibe, but I'm not into that activity and wasn't there for that.
If you want a clean, new, mostly quiet nice hotel, this is a good choice if you find a good deal.
Service I never ordered food but the complementary tea and coffee are ok if stocked, NO Milk Alternatives and boring list of food to over pay for.
This is my second time visiting this hotel in the winter. I like it because it is close to the cruise. Considering the location, price, and parking, there is no better place to visit Niagara Falls.
Hotel near Downtown Toronto,Toronto87% of visitors choose this area
GGuest User2026.05.05
First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown.
However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert.
The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures.
Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.
I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance
I was scheduled for a 3 night stay in Brampton. The first morning I got to hotel to see if check in early and drop off bags. Unbelievably, the room was clean and unoccupied.
The manager says that their early check in fee is $95! Since, I am sure, no one ever pays that, so it is not like it is a revenue stream for hotel chain. All it succeeds in is pissing off customers. What skin is it off their teeth if room is empty and I just wanted to drop off bags?
Continental Breakfast was a disaster with no coffee cups or spoons and stale food.
52 reviews
7.4/10
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