I was worried about all the bad reviews, but we had a lovely stay. The staff were friendly and helpful. The room was clean, spacious and comfortable. Free coffee machine in the downstairs area as well as a kettle and tea in the room was much appreciated. The kids enjoyed the free table football. The view from our room on the 8th floor was amazing. Location was good and the main tourist attractions, shopping and dining areas were within walking distance. A lovely park area was opposite. Parking was an issue as with a roof box we were too big to use the hotel garage.
The guy at the reception was rude.
Because I'm vegan I ordered food from uber as their restaurant didn't have vegan options that I was sure about.
The guy read on the food bag I ordered and asked me why do you eat plastic charge which was mentioned apart from my main dish by the restaurant.
The check in staff were very helpful, allowing us to check in a few hours early for free!
The staff were very helpful, despite their app not working for ordering food from the bar.
The room was a good size, very clean and a lovely shower/bath.
Highly recommend the hotel!
Rooms are relatively small. Staff are helpful. Very close to the beach and lots of restaurants and ******* nearby. Parking is super expensive (around 49 euro)
The hotel is in a very good location. It is very convenient to go shopping in the city. The staff at the counter are very friendly and smiling. There are many types of breakfast and the service is also very good. I have lived here for more than a week. The room and bathroom are very large. Although it is old decoration, it is very clean.
Our stay with The James Rotterdam was honestly amazing, front desk was always friendly and helpful and of course the location of the hotel was great as well!
Everything was perfect up until the night before we checked out. Thankfully we were up a little late as we were packing our luggages to leave the next day, when suddenly we heard our door opened, and a man came in, there seemed to be another one waiting by the door. They didn’t seemed “shock” as if like “hey why were we assigned a room with guests still in it”. They said something in their language and they left the room. Next morning we checked with the front desk, she said she was also handling the night shift and had no one came down to report anything about wrong room assignment. Afterwards we left as we were rushing for the train to the airport and the matter was left like that.
We checked out on 11th May around 620-630am, our room number was 703.
If the hotel could kindly look into this matter, we would much appreciate this. Thank you.
I was first assigned to a room without a bathtub which it’s different from my order. Then the hotel changed me to a room that the air conditioning was broken. We waited there for an hour and started to feel sick due to the air tight and hot environment. When I came back after sight seeing, I was enrolled to a room with better view and a bathtub. The air conditioning is old, but still functioning. Sometimes cold, sometimes cool with wind only.
Location is wonderful, 1 min walk to the left.
Hygiene, I only see housekeeper cleaning and tidying up the room, but the carpets outside and inside the hotel were damped and filled with leaves. The reception desk was dusty, the lift are old with cracks there. The windows are dirty inside out.
The gym has basic facilities. I didn’t have breakfast, but they provide basic needs too. The price was the cheapest among all 5-star hotels, even cheaper than a 4-star hotel. If you only need a room to stay, it can fulfil your basic needs.
So happy with the hotel. Location was ideal and had some great views of the surrounding area. Room was spacious as well as comfortable! This was way above my expectation. It seems the hotel has been recently renovated which enhanced the experience too
Front desk services commendable n breakfast good spread. Recommended by staff to Try the restaurant at the far end coastline where they served fresh seafood n beer. Great recommendation! Don’t miss it..
The location of the hotel is good, with a subway station downstairs. The front desk is very enthusiastic and has a good sense of service. The room is spacious, the lighting is good, and the bedding is comfortable to sleep on. However, the hotel facilities are a bit old, and the elevator door needs to be opened manually. The water in the shower room is hot and cold, and the sewer is a bit blocked, so the bathing experience is not good.
Very Good
80 reviews
8.5/10
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8.8/10
Very Good
IIHolmFront desk services commendable n breakfast good spread. Recommended by staff to Try the restaurant at the far end coastline where they served fresh seafood n beer. Great recommendation! Don’t miss it..
RRaymond J GNice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
LLigoumaologThe location of the hotel is good, with a subway station downstairs. The front desk is very enthusiastic and has a good sense of service. The room is spacious, the lighting is good, and the bedding is comfortable to sleep on. However, the hotel facilities are a bit old, and the elevator door needs to be opened manually. The water in the shower room is hot and cold, and the sewer is a bit blocked, so the bathing experience is not good.
Wwirl_robin04The check in staff were very helpful, allowing us to check in a few hours early for free!
The staff were very helpful, despite their app not working for ordering food from the bar.
The room was a good size, very clean and a lovely shower/bath.
Highly recommend the hotel!
Ooral aslimHotels location is near Rotterdam Centraal station and this allows you to move easily. They have good staff that welcomes and help you when you need. Hotel has good and unusual concept. I stayed at red room, it was small but has toilet and shower and useful for sleeping. If you have plan to spend time at your room you need to choose other rooms. Only negative thing about this hotel they didn’t change my towels and bed in 3 days time but I didn’t ask for that also :) if I wanted they would do that I believe. Price / performance is great for this hotel 👍🏻
GGuest UserSmart hotel in a good location for exploring historical Gouda. Well-equipped and comfortable room - with kettles available (although not in the room as standard). Nice high pressure shower, good aircon, nice, quiet room. I didn't eat in the restaurant but it looked really nice. There was lots of rather strange, slightly unnerving artwork of people eating cheese... The artwork looked AI generated and overall felt cheap and at odds with the rest of the hotel's design.
The hotel made a show about being eco and 'environmental', however the bathroom cups were wrapped in plastic - this is completely needless (no one ever wraps the coffee cups in plastic!).
Worryingly, on check-in the receptionist insisted that I hadn't paid in advance and made me pay on the spot. When I later checked this I found that, as I thought, I HAD indeed paid in advance. To be fair, when I showed her evidence on my phone she immediately initiated a refund, but really - how can that be allowed to happen?? Surely it should all be on the hotel's system. If I hadn't spotted the mistake I would have paid twice. Not impressed!
AAnnaHotel was in a good location, right next to the metro and lots of lovely restaurants nearby. For the price, I thought the amenities in the room were lacking. No iron, some of the sachets eg. Shoe shine was torn open, a wine glass was missing, bare minimum of tea options, the bath took 40 minutes to drain, and the hot water was BURNING - burnt myself (no warning). I usually don’t complain about stays but as this a highly rated hotel and for the price I paid, I was disappointed.
LLuoluohebaobaoThe layout of the room, the bed and the desk are a bit strange, and the shower in the bathroom has no curtain. However, the Dutch can't play by the rules. It's on the 91011th floor of a building. The 12th floor is the front desk, which is also the reception for the spa, but some rooms are not in the elevator location of the front desk. It's a bit difficult to find it by going to the 10th floor. The building is next to the train station, which is convenient for travel. Leiden is like a fairy tale kingdom, very unique. It's worth a visit.
LLimOur stay with The James Rotterdam was honestly amazing, front desk was always friendly and helpful and of course the location of the hotel was great as well!
Everything was perfect up until the night before we checked out. Thankfully we were up a little late as we were packing our luggages to leave the next day, when suddenly we heard our door opened, and a man came in, there seemed to be another one waiting by the door. They didn’t seemed “shock” as if like “hey why were we assigned a room with guests still in it”. They said something in their language and they left the room. Next morning we checked with the front desk, she said she was also handling the night shift and had no one came down to report anything about wrong room assignment. Afterwards we left as we were rushing for the train to the airport and the matter was left like that.
We checked out on 11th May around 620-630am, our room number was 703.
If the hotel could kindly look into this matter, we would much appreciate this. Thank you.
CCindyTsangI was first assigned to a room without a bathtub which it’s different from my order. Then the hotel changed me to a room that the air conditioning was broken. We waited there for an hour and started to feel sick due to the air tight and hot environment. When I came back after sight seeing, I was enrolled to a room with better view and a bathtub. The air conditioning is old, but still functioning. Sometimes cold, sometimes cool with wind only.
Location is wonderful, 1 min walk to the left.
Hygiene, I only see housekeeper cleaning and tidying up the room, but the carpets outside and inside the hotel were damped and filled with leaves. The reception desk was dusty, the lift are old with cracks there. The windows are dirty inside out.
The gym has basic facilities. I didn’t have breakfast, but they provide basic needs too. The price was the cheapest among all 5-star hotels, even cheaper than a 4-star hotel. If you only need a room to stay, it can fulfil your basic needs.
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