The whole family went to Keukenhof Park to see tulips and booked a B&B next to it. When we got there, we found that it was in the town next to the park, and it took ten minutes to walk to the park. The people in the town are simple and honest. The domestic cats interacted closely with the children every time they passed by, and the residents we met were very enthusiastic. The restaurant next to it is very good. The town is quiet and clean. The room is large enough. It is better to drive yourself. Otherwise, the taxi fare will be a bit high.
Zeer fijn verblijf in een mooi hotel met een fijne kamer, dat voorzien was van alle faciliteiten. Enorm vriendelijke mensen, zowel in de bediening als de hosting. En gelegen op een steenworp afstand van de zee. Heel mooi.
No frills hotel, very friendly and warm staff made you feel welcomed. Family room has kitchenette, it would be great if there were bowls.
Room was very dark. Free carpark is awesome, however really dark too.
The hotel was very shitty and terrible!
First bed:
I book a single double although the room is single double room for sure, the bed is combine by two single beds, there was even a hole between two beds, when I told the staff about this, she just told me she can’t fix this problem, until they shift to another staff, despite that he help me to fix the problem but it already the last three days of my stay!
Second shower system: the bath system is also shitty! Water either extremely hot or cold, and the staff doesn’t figure out how to fix the problem, until my last 4 days staying! Eventually I got cold after I ‘m back in the UK!
Third heating: the heating should be a centralised one, but the staff didn’t figure out how to fix it or turn on it,they even give me a portable one instead, the voltage often overload because the heating, and lights in the room, and it is also one of the reasons I got cold.
Last lights: the lights is very dark in the room!
I’m quite disappointed my stay, the hostel should increase the training of their staff also the facilities, fix the problem of heating and shower system! I will never book this hostel again.
We enjoyed a weekend away. Thanks to this beautiful hotel the Baak Seaside. A beautiful location, very good and friendly service, the room and bathroom fresh and clean. Breakfast was versatile and delicious. The ventilator in the room was a welcome surprise, otherwise it would have been very warm, now it was nice. We're coming back!
The hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
Preparing for a cruise, the Nhow Rotterdam Hotel boasts an excellent location, right by the cruise terminal. This makes transportation incredibly convenient and getting around effortless. The front desk staff were warm and attentive. Rooms are spacious, spotlessly clean, and the bedding is very comfortable. A truly great choice!
Ramada is one tran 9 away from Centraal and 10 minutes to the Den Haag pier. The continental breakfast didn’t change much during my weekend stay. There was prosecco Sunday morning as part of the buffet. The one bed room was comfortable and the room amenities, which included a nespresso machine, was more than adequate. Ramada supplies three or four types of pillows and I opted for the lowest pillow available which wasn’t puffed up. The staff allowed me to check in early at noon , which was a big bonus for me. The room was still fairly pricey during off season (November) but Ramada is still an excellent choice for business travelers visiting Den Haag.
Clean place with nice staff. Near to restaurant and the Keukenhof garden. Recommended if you stay in Lisse. The garden is very crowded from the noon time and we are glad that we stay here for a night and can enter the garden at very early morning.
Good
110 reviews
7.8/10
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8.6/10
Very Good
KKen5335Arrived at 7+am due to overnight train. Service staff initially refused my Euro note for city tax that I exchanged in SG. It had at most a 0.1-0.2mm tear. Asked for legal policies, but the staff incorrectly stated that the note is not allowed to be accepted in the Netherlands (it is a hotel specific policy which probably the accountant has attacked the staff not to accept such notes for fear of bank rejecting?)and had some altercations, finally service staff sarcastically accepted my Euro note saying she will take a risk with her manager Mr. Z. Beside that bad altercation, it is a no frills clean hotel. Beware of luggage storage fees I saw at the counter. Luggage storage might not be free as per usual all other hotels.. You are better off paying for early check in or late check out if applicable. Breakfast was good as well. Location is okay as well.
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
DDee SparksConveniently located just 15 minutes from both the train station and the main shopping district, this hotel offers an ideal base for exploring the area. It stands out as one of the better options in its category, offering comfort and excellent service.
The staff are a true highlight – friendly, attentive, and responsive to all enquiries. A special mention goes to Merle, who went above and beyond to assist us with travel arrangements. Her warm and professional manner made a lasting impression.
One area for improvement is the breakfast offering. Guests with dietary restrictions or those who avoid meat and eggs may find the options somewhat limited. Expanding the menu to cater to a wider range of dietary needs would enhance the overall experience.
Overall, a highly recommended stay with thoughtful service and a prime location.
GGuest UserThe amenities is perfect, but service is really bad, I can’t quite believe this is service level of 5 star hotel. Working staff directly open my door at morning- TWICE, while I’m literally sleeping… there is definitely a system that you can check whether guest checked out or not right? How can it be possible to just open the guest’s door to see if they already left or not? That’s just plain rude and kinda ruin your mood
GGuest UserI had a very pleasant stay at this hotel and overall it was a great experience. One of the best things about it was the location. It was very convenient and made it easy to get around, whether for sightseeing, shopping, or finding places to eat. Everything I needed was close by, and the area felt lively and accessible, which made the trip much more enjoyable.
Another thing that stood out was the cleanliness of the hotel. The room was very clean when I arrived, and it was clear that the hotel takes good care of its facilities. The bed was comfortable, the bathroom was spotless, and the common areas were also well maintained. A clean and tidy environment always makes a big difference, and it definitely helped me feel comfortable and relaxed during my stay.
The staff were also one of the highlights. Everyone I spoke to was polite, friendly, and very helpful. They were happy to answer questions, offer assistance, and make sure guests felt welcome. Their positive attitude created a warm atmosphere and added a personal touch to the whole experience. It is always nice to stay somewhere that values good service, and the staff here really helped make the visit smooth and enjoyable.
I also appreciated the local recommendations provided by the staff. They suggested nearby restaurants, cafés, and places to visit, which helped me experience more of the area beyond the usual tourist spots. Their advice was useful and showed that they genuinely wanted guests to have a good time, not just at the hotel but in the surrounding neighborhood as well.
Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay. With its excellent location, high standards of cleanliness, and kind, helpful staff, it offers a very positive experience. I would definitely consider staying here again in the future.
GGuest UserOur initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
GGuest UserThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
DDapaoThe style of the whole hotel is very like, very new, the front desk service is very good! The hotel is located between the two cities and it is a bit difficult to take a taxi.
OOslynnnI recently stayed at a 4-star hotel in Rotterdam and overall had a very pleasant experience. The location is excellent, with plenty of shops and restaurants just a short walk away, making it very convenient whether you're looking to dine out or do a bit of shopping.
From the moment I arrived, the staff stood out—they were professional, approachable, and always greeted guests with a genuine smile. Their helpful attitude really added to the overall comfort of the stay.
The hotel itself is well-maintained. The hallways are clean and even have a subtle, pleasant scent that creates a welcoming atmosphere. I also appreciated the thoughtful touch in the lobby, where free hot and cold drinking water is available for guests.
The room was spacious and spotless, offering plenty of comfort to relax after a long day. Housekeeping clearly does a great job maintaining cleanliness and order.
That said, there was one downside: my room faced the main road. While this might not bother everyone, I did notice that noise from passing vehicles—especially honking late at night—was quite audible and occasionally disrupted sleep.
Overall, it’s a great hotel with strong service, cleanliness, and location. If you’re a light sleeper, it may be worth requesting a room that doesn’t face the road.
GGuest UserThe hotel was very shitty and terrible!
First bed:
I book a single double although the room is single double room for sure, the bed is combine by two single beds, there was even a hole between two beds, when I told the staff about this, she just told me she can’t fix this problem, until they shift to another staff, despite that he help me to fix the problem but it already the last three days of my stay!
Second shower system: the bath system is also shitty! Water either extremely hot or cold, and the staff doesn’t figure out how to fix the problem, until my last 4 days staying! Eventually I got cold after I ‘m back in the UK!
Third heating: the heating should be a centralised one, but the staff didn’t figure out how to fix it or turn on it,they even give me a portable one instead, the voltage often overload because the heating, and lights in the room, and it is also one of the reasons I got cold.
Last lights: the lights is very dark in the room!
I’m quite disappointed my stay, the hostel should increase the training of their staff also the facilities, fix the problem of heating and shower system! I will never book this hostel again.
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