A very cost-effective hotel, you can watch fireworks, sea view, sunset, there are seats on the balcony, sitting and drinking beer is very comfortable. The hotel is also clean and sanitary, and the front desk customer service communication is barrier-free!
A good hotel for kids to play for whole day. There have a big swimming pool and a private beach. The beach water is very clear and we can saw a fish. Parents no need to prepare the swim donut for the kids hotel have provide a life jacket for kids to play at the swimming pool and the beach. Hotel also have a free “kayak” activities and kids club etc..additional point if we booked at trip.com the hotel is included the ticket for kiss of the sea.
Hotels in Duong To,Phu Quoc Island92.8% of visitors choose this area
KKA PO2025.06.26
Thank you to the hotel for the lovely birthday decorations and the small cake for my daughter—it was such a thoughtful surprise!
Overall, the service was excellent. The breakfast had a wide variety of delicious food and was the tastiest among the three hotels we stayed at during our trip. The pool was clean and spacious, and all the staff were polite and attentive. The hotel also offers great value for money.
The only minor downside was that a staff member promised to bring us an extra blanket but unfortunately never did.
Despite this small hiccup, we had a wonderful stay and would happily return!
Hotels in Duong To,Phu Quoc Island92.8% of visitors choose this area
LLMilagre2025.04.11
Excellent hotel — perfect for families.
The hotel is beautiful and modern, with a great pool, excellent breakfast, and good service overall. One nice surprise was the pickleball courts, which weren’t mentioned in the description — a fun bonus!
There were many families with children during my stay, so it definitely feels more like a family-friendly hotel than a couples’ getaway. Still, the overall experience was fantastic.
Hotels in Cua Duong,Phu Quoc Island1.3% of visitors choose this area
GGuest User2025.03.16
loved their property with all trees and flowers + cute pool and beach in front, wooden house and stone bath tub.
but the service was kinda slow. There was a long wait at the reception to get response from them when I had trouble and complain about it. communication did not go smoothly, many local staff don’t speak english, plus food does not tasty at all include breakfast and hotel restaurant for the dinner. not many option for vegetarian.
prepare repellent at night, if you wanna sit at the terrace or open area at the restaurant.
Hotels in Duong To,Phu Quoc Island92.8% of visitors choose this area
JJulia Kr2024.12.30
It was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea.
The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them.
But it’s a minor.
Thank you very much for our existing experience in your hotel!
Hotels in Duong To,Phu Quoc Island92.8% of visitors choose this area
GGuest User2024.05.15
This place is comfy and efficient with full services. The view for those who want to watch sunset. Highly recommend this place.
‘Cường’ - the receptionist was friendly, helpful, and supportive during my visit, thank you!
Hotels in Cua Duong,Phu Quoc Island1.3% of visitors choose this area
GGuest User2024.08.22
Overall, this hotel is good!
Pros:
- peace and quite, nice hotel environment for relaxation.
- Pleasant staff, even when we check out, a staff comes to our room door to help us grab our baggage to the reception counter.
- Spacious room, toilet and bath room (both shower and bath tube available).
- 2-king sized beds, great!
- Free airport transfer, better email the hotel directly to make your request at least one day in advance.
- It’s a small scaled resort, but reasonable varieties of choices in breakfast.
- Free minimal water for refill.
- Welcome drink and fruit at room
- free bike rental
Cons:
- the resort is located in a very remote area, like inside a village. Many taxi drivers not sure the location, so many times they lose their ways to the hotel.
- Actually, not recommend for 1-2 girls to book this hotel, its remoteness is really a big concern, both day time and night time!
- I feel scared in the toilet and shower area, because they install something like mosquito net only in window areas. That means I can see through outside, vice versa. I wonder I may see some eyes starring at me when I shower at night…. Scary!
- Their hot water tap takes over 15 mins for heating, wasting lot of water to wait for shower…
- Eco-friendly hotel, they provide plastic reusable sandals, so better bring your own sandals if needed
The place is what we wanted it to be during a short trip - walking distance from everything in Sunset Town. The great perk was the free rickets for two for the cable car. Although it's been not the case since the beginning of 2025, the hotel stayed true to its word and provided us with a great freebie. Plus, the staff was online at all times. Jerry was there to answer all the questions.
Overall, our stay was enjoyable.
The villa was spacious and perfect for a family trip — clean and set in a beautiful environment.
However, there are a few things to note:
If you’re afraid of bugs, this may not be the best choice. We encountered quite a few bugs inside the villa, and I even stepped on millipedes twice during our 4-night stay. Unfortunately, while housekeeping tidied the room and changed towels, they didn’t clean the blood stains left behind.
The water pressure was quite weak throughout the stay.
Breakfast was great, with a good variety. But I did notice some hygiene issues — for example, a few guests picked bread with their hands instead of using the tongs provided, and there was no staff around to remind or guide them.
Front desk service needs improvement.
When we bought cable car tickets through the hotel, they had to take photos for the entrance process. However, the staff member didn’t give any signal or communication when the photo was taken, which caused confusion.
During checkout, it was raining. We had one suitcase, one hand-carry bag, and a plastic shopping bag. The staff placed our hand-carry bag directly on the wet ground, making the bottom dirty, while they put the plastic shopping bag on top of the suitcase — this seemed careless.
They also asked what our plans were after checkout (our flight was at night), and we mentioned we might try the hotel spa. But instead of assisting, the staff just told us we had already paid and could go pay directly at the spa. They didn’t give us any further information — no directions, opening hours, or what services were available. It gave us the impression that once you’ve checked out, they’re no longer interested in helping.
Tips for future guests:
• Bring extra swimsuits if you plan to swim multiple days. There’s no dryer or drying rack unless you pay for laundry, and sudden rain is common.
• The hotel offers some activities like kayaking and yoga, but these are often fully booked, so try to reserve early.
Great
180 reviews
9.1/10
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Great
LLuiza/South KoreaI had a wonderful stay at this hotel! The property is impeccably clean, which made the experience even more enjoyable. Its location is perfect, just a short walk to the beach, making it incredibly convenient for some seaside fun.
The highlight for me was the large pool, which was perfect for relaxing and spending quality time with my family. Another fantastic feature is the free Kids Café – a wonderful space where kids can enjoy themselves, adding an extra touch of thoughtfulness for families.
The staff were incredibly positive and attentive, always ready to assist with a smile. To top it all off, the price was very affordable, offering great value for the amenities provided. I highly recommend this hotel to anyone looking for a family-friendly and budget-friendly stay near the beach!
Wwwy_We have booked 2 rooms and we would like to express our heartfelt thanks to the hotel manager, front desk staff, massage therapists, tour booking staff, and drivers for their attentive service and warm hospitality, which made our trip to Phu Quoc truly enjoyable.
The cleanliness of the room was impeccable. Even though our suitcases were quite messy, the housekeeping staff thoughtfully organized everything for us. We were amazed by how tidy and orderly the room looked when we returned. The overall environment was spacious and very comfortable.
The hotel's location is excellent — it’s close to supermarkets, night markets, money exhange shop, the police station, coffee shops (recommend buddy cafe in the pic), hospitals, and other essential facilities. It's also very convenient to order food delivery nearby.
Breakfast was delicious with a wide variety of options, making every morning something to look forward to.
Although there was some renovation work during our stay, the manager was extremely polite and proactively offered us suitable solutions, which made us feel truly cared for and at home.
The hotel also provided airport transfers both ways, which added great convenience and made the entire trip seamless.
This was a perfect stay — highly recommend.
GGuest UserAll of got to say is that the staff is very attentive to details especially the request made. The villa is super well kept. The breakfast spread was good better than most accommodation that we have stayed at. Everybody should try living here at least once.
GGuest UserThe resort has alot of potential with an exclusive beach, swimming pool and eloquent rooms (some with great views). Breakfasts are great. The manager was good and takes pride in the resort, however when he was not around in the afternoons and evenings service was rare and hard to find. You have to actively go look for restaurant staff to place an order or pay. The restaurant could be alot more profitable if staff actively removed plates and asked clients if they could get them anything e.g dessert, drinks. They charge a service fee, but with little service.
It advertises a gym, but equipment is in disrepair, they should not advertise facilities which are not functional.
There is not much around the resort in terms of restaurants, bars and shops. It is also not an easy location to get to, but yet we found the reception unhelpful in getting transport.
All in all the resort could be great, but service needs to be improved.
AAgent WillThe room is clean and tidy, but i dont like the glass wall of the bathroom. If the TV has the built in Netflix, that would be fantastic
Facilities
Gym room is small, with limited equipment. But i guess it is fine, as not many people were there during my stay
swimming pool and beach
There are two and both are good. there are always some staff cleaning the pool, so i am not worried about the water quality. Beach is right next to the hotel and water activities are there for you to choose
breakfast is good, with lots of choices. we were asked to have breakfast in the function room as they said the restaurant was full. i could imagine the hotel was fully booked that weekend
Hotel provides airport pickup and the staff is friendly and helpful.
The price is higher than other local brands, and you can see the difference from the service quality.
One more thing, the night market is just opposite to the hotel and this one is clean and tidy.
Definitely i will stay in this hotel again
CCurious Ape1. Missing amenity: NOT all rooms have washing machine inside, even though it is clearly stated that this is included in the room amenities. The host/reception staff did NOT specify this information before OR after check in. Even if the machine is there, the host/reception staff does not provide any token amount of laundry detergent. So remember to “Bring your own detergent”
2. Vague communications: Questions emailed to the host via Trip.com are not always answered by the host (ie either no response at all or very late reply). Trip.com was helpful in advising me to email directly to the host (**************************) when the host failed to respond to some of my emails. However, it seems like the host does not check it’s own email box so I never get any response from that mailbox
3. Tedious check in process: There isn’t any clear information about the exact location of their office. Check in information is given ONLY via Chatting apps (eg Zalo, Kakao, Line or Whatsapp) at exactly the check in time, 2 pm (rooms are highly unlikely to be ready before that). I went directly to their physical office for assistance. Their office (with blue signage “Rosie”) is shabby and dubious-looking and totally incongruous with the given “Luxury Hillside Apartment” name). You MUST have mobile data roaming at that point to receive the room access code. The security guards based at each building’s beautiful reception floor have nothing to do with the rooms managed by this tiny “Rosie” office
4. Minimal staff: Cleaning staff hired by this Rosie agency seems unable to cope with the large number of room cleaning prior to guests’ check in. In the end, I think the limited manpower could only manage very basic, superficial cleaning of rooms. Ants seem to have built a colony in hidden crevices in some of the units as there’re always some crawling around the kitchenette/clothes-hanging cabinet every now and then
5. It’s a 50/50 chance of whether you are assigned a fairly new and really nice apartment or a worn-out one with some broken down/missing fixtures. You just have to risk it, in return for a stunning view of the fireworks (in rooms facing the Kiss Bridge)
6. The agency staff are okay and they do try to help. Unfortunately, I find them somewhat inexperienced and their services and expertise are a mismatch for this fine category of apartments. The Rosie agency staff have a tendency to give routine, generic answers when dealing with feedback and complaints. They probably can do well in operating guest houses or backpackers’ lodge where expectations from guests are much lower
JJulia KrIt was amazing. Stylish hotel with wonderful service, breakfasts we delicious, thank you for yoga classes and afternoon tea.
The only issue I faced were rackets for table tennis as its surface is broken and it impossible to play normally with them.
But it’s a minor.
Thank you very much for our existing experience in your hotel!
JJune Yoon YiEvery hotel has its advantages and disadvantages. Sometimes its disadvantages are its advantages, and sometimes its disadvantages are its disadvantages. Frequent visitors to this quiet hotel may be those who want to spend their quiet time together in a more relaxed and healthy space. In fact, the guests here are mostly couples, and it doesn't seem like there are many family travelers with children. Young or old couples without children seem to be the main customers, which for these couples looks like a more complete hotel. In contrast, the hotel near the amusement park in Phu Quoc has many family tourists with children. The hotel may actually be a boring place for children. However, it may be a great place for those who want to spend time quietly listening to the sounds of bugs in the woods, or for those who travel alone to enjoy loneliness and new friends. It is far from downtown, from amusement parks and from bus stops. But that's why there may be people who visit the resort. Rather than showing off its splendor, the resort has a solitary elegance.
GGuest UserDuring our recent 2 nights stay at the Sheraton Phu Quoc Long Beach Resort, we booked both a 4-bedroom Garden View Villa and a Twin Balcony Ocean View room.
The villa itself was impressively spacious and boasted a lovely ambience, although we did notice signs of its age. In particular, the curtain in the upstairs bedroom had come loose, and the balcony gate could not be opened. That said, we still found the accommodation generally comfortable and enjoyable.
We were quite impressed by the buffet breakfast, as it offered an abundance of dishes and the food quality was excellent. However, the receptionist at the restaurant appeared inadequately trained. On one morning, instead of checking whether any tables were available on the first floor, she directed us upstairs to the second floor. When we insisted on remaining on the first floor, we were obliged to wait for roughly 10 minutes despite the presence of numerous empty tables. This lapse in organisation was disappointing and suggested that the restaurant’s management could benefit from additional oversight or coaching.
On our final day, we requested a one-hour late check-out, and the receptionist (lady) was both gracious and efficient in accommodating this request. Regrettably, we encountered a problem when our room key stopped working at 12:45pm. Upon returning to reception to resolve the issue, another staff member — identified as a guy “Thuan” who addressed us in a noticeably impolite manner. His abrupt comments relating to the number of key cards provided were unexpected and created an unnecessarily tense situation. Such conduct seemed incongruous with the typically high standards one would expect at a five-star resort. Additionally, we attempted to ring the “Guest Service” line to request a buggy from our villa, only to find that no one answered. This was a minor inconvenience, though it did add to the sense that some elements of the hotel’s service could be improved.
Nevertheless, in general, the Sheraton made a favourable impression, and the facilities remained otherwise pleasant. With a focus on further training for the staff — particularly those at the restaurant and the front desk. It has the potential to provide a consistently excellent hospitality experience.
GGuest Userloved their property with all trees and flowers + cute pool and beach in front, wooden house and stone bath tub.
but the service was kinda slow. There was a long wait at the reception to get response from them when I had trouble and complain about it. communication did not go smoothly, many local staff don’t speak english, plus food does not tasty at all include breakfast and hotel restaurant for the dinner. not many option for vegetarian.
prepare repellent at night, if you wanna sit at the terrace or open area at the restaurant.
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