Posted on Feb 2, 2026
Guest UserThe hotel itself is nice, clean, and comfortable, and the breakfast was good. The amenities are fine and the room met expectations. Unfortunately, the guest service needs improvement. We arrived at 7:30 PM and our room was still not ready. We were asked to wait, but there were no updates unless we repeatedly asked, which was inconvenient after a long trip. There was also an issue with Netflix being logged in under another guest’s account. When we asked if it could be logged out, we were bluntly told it couldn’t be done, without any effort to assist or offer alternatives. A more service-oriented response would have made a big difference. Overall, the hotel has good facilities, but better staff training and guest handling are needed to improve the stay.
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Price per night from:HK$424
Posted on Feb 4, 2026
Patricia Tejano
We had a wonderful stay at Sotogrande Hotel Baguio as a family. The room was clean, spacious, and comfortable—perfect for traveling with a child. The staff were warm, polite, and very accommodating, which made our stay even more pleasant. We loved the quiet, relaxing atmosphere and the cool Baguio weather. Overall, it was a comfortable and stress-free stay, and we’d gladly recommend it to families visiting Baguio.
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Price per night from:HK$471
Posted on Apr 2, 2025
KSD31
We recently stayed at this hotel, and overall, it was a good experience. The hotel itself is clean and well-maintained, with friendly and helpful staff who made our stay pleasant.
The room was also clean and comfortable, especially the bathroom it was spotless, with no signs of prior use or any foul smells. However, the lack of an exhaust fan meant that any odors stayed trapped inside. Additionally, the room had no windows that could be opened for fresh air circulation. While there was an air conditioner, it still felt like the air wasn’t circulating well.
Breakfast was just okay nothing special. The selection was quite limited, so you’re left with only what’s available. Compared to Elizabeth Hotel, which is more affordable and offers a more appetizing breakfast buffet with a wider variety, this was a bit of a letdown.
As for amenities, the hotel offers a jacuzzi and a heated pool, which is great in theory. However, their location in the middle of a restaurant makes it awkward to use since you’ll likely have an audience while swimming.
We also tried the Japanese restaurant on the mezzanine level. The food was good and affordable, but the sashimi was cut too thick about an inch which made it difficult to eat.
Despite these minor inconveniences, I highly recommend this hotel for its exceptional cleanliness. If cleanliness is a top priority for you, this hotel is a great choice!
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Price per night from:HK$719
Posted on Nov 2, 2025
Momof2boys☆
Overall our stay was ok. But i would not recommend it for guests planning for a staycation
.
Pros:
●Rooms are big and shower area is spacious, and water pressure for showers, bidet, and faucet are strong.
● Breakfast buffet is good
●Hotel Staffs are friendly and approachable.
●View is nice
Cons:
●Although the hotel is relatively new, the amenities appear poorly maintained.”
Specially for the Pool area/Gym Area - Poor ventilation has caused the area to smell damp and moldy.
●8th floor, place is not very well lit, especially at night.”
●Pool hours is not consistent with what is posted online.
Suggestions: Timely repairs are necessary to maintain guest safety and provide a relaxing stay.
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Price per night from:HK$328
Posted on Aug 17, 2025
jen**
I am a Baguio girl and have always wanted to stay here. We have finally checked in and heave tried the free breakfast. We are glad we did. Stayed for three nights and 4 days. Customer service is amazing! Food is awesome!
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Price per night from:HK$191