Service: Very dependent on who's at the front desk. The young lady is fantastic!
When we wanted to book an extra night, no discount was considered in the offer. Quite the opposite; the upgrade we received at check-in was fully charged for if we wanted to extend our stay. Booking online would have been €30 cheaper than extending our stay at the front desk! Problems with the air conditioning: it doesn't work. The room quickly became very warm. Although we reported it several times, it wasn't resolved. Otherwise, the location was perfect!
I originally stayed at a guesthouse the night before, but was dissatisfied with its cleanliness, so I switched to this hotel the next day. The front desk staff were very friendly, and the room was spacious. The room itself deserves special mention; it had a high ceiling of at least five meters and a magnificent chandelier with adjustable brightness. The bathroom had a window, was spacious, and even had a stool – impeccable attention to detail. The toiletries were L'Occitane. It's a two-minute walk to the No. 1 bus stop for Bruges train station, making transportation extremely convenient; a public laundry is a five-minute walk away; and the Basilica of the Holy Blood and other attractions are just minutes away. The front desk staff and manager were attentive and responsible, and the check-in and luggage storage process was very smooth. Highly recommended!
Great central location between Dunkerque and Bruges. The family room was perfect for a family of four - double bed and a bunk bed for the kids. Breakfast was good, service excellent
The hotel is located in the heart of Bruges, just a few steps from the Grand Place and the channels. The decor mixes history and modernity with a lot of taste. It is a perfect room, delicate breakfast and a personal care. The ideal location to discover Bruges on foot.
This hotel is quite weird. I booked a double bed, but when I got there, they said there was only a single bed. It was 11pm, so I had to call Ctrip to handle it. They found a room. Finally, I found a room. I went upstairs and searched for a long time but couldn't find it. Two kind French people helped me find a room. The layout of the rooms on that floor is terrible. If there is an emergency, I will be dizzy for a long time.
Hotel is part of the Van der valk hotel chain in the Netherlands. This is one of the better branch I’ve visited. Stylish modern hotel. Big rooms. Excellent facilities. Welness and fitness available. Excellent choice for people travelling by car. Free parking.
Outside Bruges centre. Thats the reason for 4 instead of 5 stars.
All top, hotel has a super location, reception very friendly!!
Very Good
59 reviews
8.7/10
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