Featured facilities: Kitchen, Clothes Dryer, Parking
Very Good
43 reviews
8.7/10
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8.6/10
Very Good
GGuest UserOnce we got checked in we were extremely happy. We love everything about the place! The problem was communication with Trip.com and the hotel beforehand. Trip.com sent an email saying the property does not have a front desk, and to contact the property for detailed instructions on how to check in.
It provided this email to contact the property: ************************************************
When I sent an email to that address I got a reply in Chinese. When translated, it said they did not have my reservation, and to provide booking number & check in/out dates. I sent that information several times, and always got the same automated reply re-asking for booking number and dates. I finally called Trip.com, who contacted the property. They immediately replied, giving me the information I asked for, and telling me they do have someone at the front desk until 5 pm. Their message came from a completely different email address. I suspect that the email provided in the Trip.com message was incorrect. This added a lot of undue stress to what should have been a simple straightforward communication.
KKashishI had an excellent stay at this place! The staff were warm, attentive, and always ready to help with a smile. My room was spotless, well-maintained, and very comfortable, with everything I needed for a relaxing visit. The location was convenient, and the overall atmosphere of the hotel felt welcoming and professional. I especially appreciated the attention to detail in cleanliness and service. I would gladly stay here again and highly recommend it to anyone looking for a great experience.
GGuest UserThe hotel was clean and much bigger than we anticipated. It was a bit of a hassle getting checked in online to get our “digital” room key. There was no one at reception so we had to call multiple times and chat via whatsapp. Ended up talking about 45 minutes.
HHansonThe breakfast is not diverse and does not take into account the eating habits of Asians.
In addition, the room was not cleaned carefully and the wet bath towels were not changed.
The sports ground is relatively far away, and the projects are not suitable for very young children.
The store opening hours are also short and the items are few.
GGuest UserPersonne pour nous accueillir aucune information pour entrer obliger de demander à plusieurs commerçants et surtout pas de petit déjeuner comme il
Etait prévu dans la réservation et surtout facturer 10 euros .
Cordialement marquet carole
GGuest UserCheck-in and service via WhatsApp were straightforward. However, the communication was unfriendly and negative. The accommodation is very central and easily accessible. More attention should be paid to cleanliness in the bathroom, specifically regarding mold on the silicone joints, crooked fixtures, and general dust.
It was not known beforehand that the window faced a dirty inner courtyard, which resulted in loud noises during sleep.
GGuest UserThe room was a very large room with services and a kitchen corner, in a very comfortable and central position compared to Sestri.
The structure is located in a different location from the hotel.
This was not clearly stated in the announcement.
The room had some small defects with the coffee machine with a lack of functional stove and small defects in the bathroom, but overall it was comfortable, quiet and in order.
The cleaning and re-order service was more than adequate.
GGuest UserAppartement propre avec le nécessaire minimum pour y passer un court séjour. À une quinzaine de minutes à pieds du centre. Il y a quelques places pour se garer dans la rue sinon il est plutôt facile d'en trouver dans les rues voisines.
La communication et l'accueil au top ! Très arrangeant, il parle aussi français, merci pour tout !
CChristutiVery spacious place and bathroom. Our room had a small kitchen with the basics that became very useful as we cooked two of the nights we were there. Staff was very courteous and helpful. Centrally located and very near places to eat, supermarkets, all kinds of stores and more. Lots of places to see and visit just a short drive away. Place is located right next to some train tracks but we barely noticed when the train went by. Limited parking. Great place, would stay again.