Holiday Apartments in Liguria, Italy

Once we got checked in we were extremely happy. We love everything about the place! The problem was communication with Trip.com and the hotel beforehand. Trip.com sent an email saying the property does not have a front desk, and to contact the property for detailed instructions on how to check in. It provided this email to contact the property: ************************************************ When I sent an email to that address I got a reply in Chinese. When translated, it said they did not have my reservation, and to provide booking number & check in/out dates. I sent that information several times, and always got the same automated reply re-asking for booking number and dates. I finally called Trip.com, who contacted the property. They immediately replied, giving me the information I asked for, and telling me they do have someone at the front desk until 5 pm. Their message came from a completely different email address. I suspect that the email provided in the Trip.com message was incorrect. This added a lot of undue stress to what should have been a simple straightforward communication.

The location is very convenient, situated near major tourist attractions, the airport, and public transport links, including a bus stop nearby. There are plenty of shops and grocery stores within walking distance, as well as many good restaurants, cafes, and local street food options. It is close to both sightseeing areas and the conference venue, making it easy to get around. The hotel can be a little difficult to find at first if you are not familiar with the surrounding alleys, but it is very close to the main road, so this was only a minor issue. The staff were friendly, responsive, and helpful throughout my stay. The hotel also has an elevator, which was particularly convenient when travelling with luggage.

I had an excellent stay at this place! The staff were warm, attentive, and always ready to help with a smile. My room was spotless, well-maintained, and very comfortable, with everything I needed for a relaxing visit. The location was convenient, and the overall atmosphere of the hotel felt welcoming and professional. I especially appreciated the attention to detail in cleanliness and service. I would gladly stay here again and highly recommend it to anyone looking for a great experience.

The hotel was clean and much bigger than we anticipated. It was a bit of a hassle getting checked in online to get our “digital” room key. There was no one at reception so we had to call multiple times and chat via whatsapp. Ended up talking about 45 minutes.

The breakfast is not diverse and does not take into account the eating habits of Asians. In addition, the room was not cleaned carefully and the wet bath towels were not changed. The sports ground is relatively far away, and the projects are not suitable for very young children. The store opening hours are also short and the items are few.

Personne pour nous accueillir aucune information pour entrer obliger de demander à plusieurs commerçants et surtout pas de petit déjeuner comme il Etait prévu dans la réservation et surtout facturer 10 euros . Cordialement marquet carole

Check-in and service via WhatsApp were straightforward. However, the communication was unfriendly and negative. The accommodation is very central and easily accessible. More attention should be paid to cleanliness in the bathroom, specifically regarding mold on the silicone joints, crooked fixtures, and general dust. It was not known beforehand that the window faced a dirty inner courtyard, which resulted in loud noises during sleep.

although short, my stay could not have been better. i definitely reccomend

The room was a very large room with services and a kitchen corner, in a very comfortable and central position compared to Sestri. The structure is located in a different location from the hotel. This was not clearly stated in the announcement. The room had some small defects with the coffee machine with a lack of functional stove and small defects in the bathroom, but overall it was comfortable, quiet and in order. The cleaning and re-order service was more than adequate.