RRaypanDon't go in winter if there's no heating; it was 10 degrees outside and 15 degrees inside. During my two-day stay, the first day the warm water was around 40 degrees. On the second day, after I kept urging them, they finally fixed it to just warm enough, but still not hot water. The decor looks like it's 15 years old. I came here because it said it opened in 2019. The service was indeed good, so I can't give a bad review for that. However, I spent two and a half hours over two days waiting for repairs and service. In summary, it's a five-star hotel with three-and-a-half-star facilities.
GGuest UserThis Marriott hotel is located in Cairo Airport's Terminal 3, which is incredibly convenient. It's only a five-minute walk from the hotel to the airport via a dedicated elevator and skywalk. We arrived much earlier than our check-in time, but they were able to accommodate us without any extra charge. The staff in the lobby were all very friendly and helpful, and they even had Chinese-speaking staff available!
RRamyFirst room smelled like cigarettes despite picking no smoking. Second room was an upgrade but it was actually the upgrade I originally paid for. My first room was a downgrade.
MMichele CarlesiUnfortunately, this time I experienced a few issues with the room. The tap was clogged and, after it was repaired, the sink became clogged as well. The door was also partly broken and had to be pushed very hard to close properly.
As a business traveler, I usually have breakfast early in the morning. At 6:00 a.m., however, the breakfast room was already crowded with a large group of very noisy tourists, which made the experience less pleasant.
Despite these inconveniences, our stay overall was still pleasant.
RricksterI needed to stay here for a business trip. The good points are the consistently high quality of the St. Regis rooms, the abundant breakfast, and I loved the swimming pool.
The downside is the location. The new capital city is so new; the nearest shopping mall is a 30-minute drive away, and because it's so new, even ride-hailing services are hard to find. The hotel only has two restaurants.
GGuest UserThe staff of this hotel was not good, At about 8 PM in the evening, the hotel front desk staff called the room and said that the hotel we booked only allows one person to stay. If two people stay, they need to add an additional fee of 70 US dollars. Very unlogic, so I leave my friend and I booked another hotel.but the facilities and environment is good .only their service is bad
GGuest UserI booked a family connecting room, which was essentially a king-size room and a twin room with an adjoining door. The beds were very comfortable, and breakfast was excellent. It's super close to the airport, and they offer a free shuttle service to all terminals. The Black gentleman at the front desk was very friendly and even gave a small parting gift to the kids when we checked out. It’s perfect for a layover stay at Cairo Airport; a taxi to New Cairo City Center Mall only cost 150 EGP.
GGuest UserWe stayed here for two nights on two separate bookings, We had requested on the first day of check-in to join the beds, but they had not done it on the first day, and neither on the second day. They came and handled it at 8:30pm on the second night. The TV was not working on the first night and they told me they would let the IT department fix it on the second day, but that did not happen either. When we were leaving for our day out on the second day, we told the reception to handle everything while we are away, I guess they completely forgot.
GGuest UserThis was the best hotel on my Egypt trip. However, it's still a far cry from luxury five-star hotels back home. The breakfast wasn't great; there was very little variety. Perhaps due to cultural differences, you have to order drinks from the waitstaff, which was a bit inconvenient. The funniest thing is that the person at the front desk here had the best English of anyone I met during my entire Egypt trip, haha.
GGuest UserHotel is relatively clean and enjoys a good location. Rooms are tiny and may not be worth the price. Staff are helpful as much as they can.
I stayed twice at this hotel and my main issue was the AC. First visit, the AC wasnt working properly but I was tired so didn’t bother to raise it up to someone. Second time I gave an early disclaimer that I need a cool room. Room was still warm. I asked for help, maintenance guy improved the situation and it was a bit cooler but it still wasn’t cold enough.
I think their AC system needs a major renovation.
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